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Manager Genesys Jobs in Virginia (NOW HIRING)

Tachyon Technologies LLC

AI Architect

Winchester, VA · On-site

$61.25 - $80.75/hr

Define end-to-end architecture for wealth management platforms * Develop architecture blueprints ... Familiarity with contact center platforms (e.g., Genesys) * Certifications: TOGAF, Azure Architect ...

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

Experience using CRM or customer service platforms (Salesforce, Zendesk, Genesys, or similar). * Excellent communication, conflict resolution, and problem-solving skills. * Strong organizational and ...

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

Experience using CRM or customer service platforms (Salesforce, Zendesk, Genesys, or similar). * Excellent communication, conflict resolution, and problem-solving skills. * Strong organizational and ...

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

Experience using CRM or customer service platforms (Salesforce, Zendesk, Genesys, or similar). * Excellent communication, conflict resolution, and problem-solving skills. * Strong organizational and ...

SteerBridge

Customer Support Lead

Vienna, VA · On-site

$100K - $115K/yr

Experience using CRM or customer service platforms (Salesforce, Zendesk, Genesys, or similar). * Excellent communication, conflict resolution, and problem-solving skills. * Strong organizational and ...

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All JobsGenesys JobsManager Genesys JobsManager Genesys Jobs in Virginia

Manager Genesys information

What is the difference between Manager Genesys vs Customer Service Manager?

AspectManager GenesysCustomer Service Manager
Primary RoleOversees Genesys platform operations, manages contact center technologyManages customer service teams and overall customer satisfaction
Required SkillsGenesys platform expertise, technical troubleshooting, contact center workflowsLeadership, communication, customer service strategies
CertificationsGenesys certifications, IT or contact center technology credentialsCustomer service management certifications, leadership training
Work EnvironmentContact centers, IT departments, technology-focused teamsCustomer service departments, client-facing roles

The Manager Genesys primarily focuses on managing the Genesys contact center platform and related technology, ensuring smooth operations and technical support. In contrast, the Customer Service Manager oversees customer service teams, focusing on client satisfaction and service quality. While both roles require leadership skills, the Manager Genesys emphasizes technical expertise with contact center systems, whereas the Customer Service Manager concentrates on customer relations and team management.

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Manager Genesys jobs near you

AI Architect

Tachyon Technologies LLC

Winchester, VA • On-site

$61.25 - $80.75/hr

Full-time

Re-posted 18 days ago

Job description

Overview:
Role: AI Architect
Location: Winchester, CT
Long Term
Job Title: Data & Application Architect (AI Solutions)
Overview
The Data & Application Architect (AI Solutions) is responsible for designing and delivering end-to-end technology solutions that support wealth advisory, client engagement, portfolio management, and operational efficiency.
This role partners closely with business and technology stakeholders to translate strategic objectives into scalable, secure, and compliant architectures across the wealth management ecosystem.
Key Responsibilities
1. Solution Architecture & Design
  • Define end-to-end architecture for wealth management platforms
  • Develop architecture blueprints, reference models, and roadmaps
  • Ensure solutions are scalable, secure, resilient, and cloud-enabled

2. Platform Integration
  • Architect integrations across:
    • CRM platforms (e.g., Salesforce FSC)
    • Portfolio & trading systems
    • Financial planning tools
    • Client onboarding/KYC platforms
  • Design integration patterns:
    • APIs (REST, Graph API)
    • Event-driven & messaging architectures
  • Enable seamless data flow across front, middle, and back-office systems

3. Digital & Client Experience
  • Design omnichannel solutions (web, mobile, conversational AI)
  • Enable personalized client experiences using data insights
  • Support modernization of advisor tools and digital workplace platforms

4. Data & Analytics Architecture
  • Define architecture for:
    • Customer 360° data platforms
    • Investment analytics & reporting
    • Data governance & lineage
  • Work with platforms like:
    • Databricks, Snowflake, Azure Data Fabric
  • Establish standards for:
    • Data quality & governance
    • Performance optimization & cost efficiency

5. AI, Automation & Innovation
  • Implement AI/ML use cases:
    • Advisor assistance (Copilot, recommendations)
    • Predictive analytics (segmentation, next-best action)
    • Document automation & workflows
  • Design multi-agent AI workflows and automation solutions
  • Drive innovation with production-ready AI systems

6. Security, Risk & Compliance
  • Ensure compliance with SEC, FINRA, GDPR
  • Implement:
    • Data encryption
    • Authentication & Authorization (AuthN/AuthZ)
    • SSO & identity management
  • Partner with risk teams for governance and compliance

7. Delivery Governance
  • Provide architecture oversight across projects
  • Participate in Architecture Review Boards (ARB)
  • Ensure adherence to enterprise standards and best practices

8. Technology Ecosystem
  • Define integration using:
    • APIs & microservices
    • Event-driven architecture
    • Middleware platforms
  • Align with cloud (Azure/AWS) and DevSecOps strategies

Required Qualifications
Education & Experience
  • Bachelor's/Master's in Computer Science, Engineering, Finance, or related field
  • 10+ years in solution/enterprise architecture
  • Experience in wealth management or financial services domain

Technical Skills
  • CRM: Salesforce Financial Services Cloud (preferred)
  • Cloud: Azure (preferred), AWS/GCP
  • Architecture: APIs, microservices, event-driven systems
  • Data: Data lakes, warehouses, real-time streaming
  • AI Tools: Azure AI, OpenAI, Claude
  • Security: Identity & access management frameworks

Domain Expertise
  • Wealth advisory lifecycle
  • Investment products (equities, fixed income, mutual funds, annuities)
  • Client onboarding, servicing, and reporting workflows

Preferred Qualifications
  • Experience with GenAI (Copilot, NLP, recommendation engines)
  • Knowledge of advisor workstation modernization tools
  • Familiarity with contact center platforms (e.g., Genesys)
  • Certifications: TOGAF, Azure Architect, etc.

Key Competencies
  • Strategic & systems thinking
  • Strong stakeholder and executive communication
  • Business-technology alignment
  • Innovation mindset (AI & automation focus)
  • Problem-solving and decision-making

Skills:
AI,ML,DATA,Salesforce

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