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Genesys Remote Jobs in Virginia (NOW HIRING)

Salesforce IT Architect

VA · On-site +1

$69.25 - $85.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

... City Remote Country United States Working time Full-time Description & Requirements Maximus is ... g., Genesys, Amazon Connect, MuleSoft, AWS/Azure, external APIs). - Partner with business ...

Senior Program Manager (Enterprise Platforms)

Reston, VA · Remote

$120K - $121K/yr

Job Location Remote work within the United States is authorized. Must support US Eastern time zone ... Experience with enterprise contact center platforms such as Genesys, Amazon Connect, NICE CXone ...

Genesys Remote information

What is a Genesys Remote?

A Genesys Remote job involves working with Genesys cloud-based or on-premises customer experience solutions from a remote location. Roles may include system administration, technical support, implementation, or development of Genesys applications. Employees utilize tools like Genesys Cloud, Engage, or PureConnect to manage communication channels, automation, and customer interactions. Remote workers typically collaborate with teams via online platforms to optimize customer engagement and ensure seamless system performance.

What are the key skills and qualifications needed to thrive in the Genesys Remote position, and why are they important?

To excel in a Genesys Remote role, you need expertise in contact center operations, strong troubleshooting abilities, and a solid understanding of the Genesys suite of software, often supported by a degree in IT or a related field. Familiarity with cloud-based contact center solutions, VoIP technology, and relevant certifications like Genesys Certified Professional are commonly expected. Outstanding communication, problem-solving skills, and the ability to work independently in a distributed team environment are highly valued. Mastery of these skills ensures efficient technical support, client satisfaction, and seamless virtual collaboration.

What are common challenges faced by professionals working remotely with the Genesys platform, and how can they be managed?

One of the main challenges in a Genesys Remote position is troubleshooting complex technical issues without on-site assistance, which requires strong remote diagnostic skills and clear virtual communication. Working across different time zones or with global teams can also present coordination and collaboration difficulties. To manage these challenges, Genesys Remote professionals typically leverage advanced remote support tools, participate in regular virtual meetings, and maintain detailed documentation. Proactive communication and continuous skills development are key strategies for overcoming obstacles and ensuring high service quality.

What are the most commonly searched types of Genesys jobs in Virginia?

The most popular types of Genesys jobs in Virginia are:

What cities in Virginia are hiring for Genesys Remote jobs?

Cities in Virginia with the most Genesys Remote job openings:

Infographic showing various Genesys Remote job openings in Virginia as of August 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 100% Remote job distribution.

Salesforce IT Architect

Maximus

VA • On-site, Remote

$69.25 - $85.75/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 21 days ago


Maximus rating

6.8

Company rating: 6.8 out of 10

Based on 300 frontline employees who took The Breakroom Quiz

292nd of 492 rated business services


Job description

General information
Job Posting Title
Salesforce IT Architect
Date
Friday, June 26, 2026
City
Remote
Country
United States
Working time
Full-time
Description & Requirements
Maximus is currently seeking a Salesforce IT Architect.
This is a remote position. Because of contract obligations the chosen candidate must be a US Citizen or Green Card Holder.
Essential Duties and Responsibilities:
- Oversee the automation processes for daily activities, build activities and new feature and functionality with public and private cloud
- Interact with other team members and groups within the IT organization
- Help enforce the standards for server builds and services deployed in AWS and the private cloud by the cloud solutions teams
- Perform other duties assigned by leadership.
Job-Specific Essential Duties and Responsibilities:
- Lead the end-to-end technical architecture and design of Salesforce solutions across multiple clouds (e.g., Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, Field Service Management), ensuring scalability, performance, and alignment with business objectives.
- Define and enforce enterprise architecture standards, integration patterns, and development best practices across Salesforce and adjacent platforms (e.g., Genesys, Amazon Connect, MuleSoft, AWS/Azure, external APIs).
- Partner with business stakeholders, product owners, and delivery teams to translate complex business requirements into well-architected solutions and technical roadmaps.
- Own integration architecture, including real-time and batch integrations, data synchronization, API strategy, and event-driven patterns across enterprise systems.
- Provide technical leadership and mentorship to development teams, conducting code reviews, solution reviews, and ensuring adherence to Salesforce platform limits and governance.
- Oversee data architecture, including data modeling, data migration strategies, data quality, master data management, and security/compliance considerations.
- Evaluate and recommend Salesforce-native and third-party solutions (AppExchange or custom) to meet functional and non-functional requirements.
- Collaborate with DevOps teams to define CI/CD pipelines, release management processes, and environment strategies for Salesforce development and deployment.
- Ensure security, compliance, and identity management best practices (e.g., role hierarchy, sharing model, OAuth, SSO) are properly implemented.
- Act as a trusted advisor to leadership by providing technical guidance, risk assessments, and solution trade-offs during pre-sales, discovery, and delivery phases.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree. Additional years of relevant experience will be considered in lieu of degree.
- Must have 7 years related experience.
- 5 to 7 years of Salesforce experience performing architect roles, technical development.
- Salesforce technical architect, development, integration of contact center, ability to demonstrate Salesforce solutions.
- Salesforce Administrator, Salesforce Developer.
Preferred Skills and Qualifications:
- Salesforce certifications such as Certified Technical Architect (CTA), Application/System Architect, or multiple domain certifications (Integration, Data Architecture, Sharing & Visibility, etc.).
- Deep experience with Salesforce industry solutions (e.g., Health Cloud) and complex enterprise implementations.
- Strong background in contact center integrations (e.g., Amazon Connect, Genesys, Service Cloud Voice, CCaaS platforms).
- Experience with middleware and integration platforms such as MuleSoft, including API-led connectivity and event-driven architecture patterns.
- Familiarity with DevOps and modern delivery practices (e.g., Git-based version control, CI/CD pipelines, SFDX, DevOps Center, Copado, or Gearset).
- Knowledge of cloud ecosystems (AWS, Azure, or GCP) and how Salesforce integrates within broader enterprise cloud architectures.
- Experience designing and implementing large-scale data migrations, data governance frameworks, and master data management strategies.
- Strong understanding of security and compliance standards (e.g., HIPAA, FedRAMP, OAuth, SSO) in regulated environments.
- Excellent communication skills with the ability to influence stakeholders and present complex technical concepts to non-technical audiences.
- Experience supporting pre-sales activities, including solutioning, estimations, RFP/RFI responses, and architecture reviews.
#techjobs #veteransPage #LI-remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
151,760.00
Maximum Salary
$
200,000.00

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