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Genesys Remote Jobs in Virginia (NOW HIRING)

General information Job Posting Title IT Solutions Architect ( Genesys, AWS ) Date Friday, July 17 ... This is a remote position. Because of contractual obligations candidates must be US Citizens or ...

Salesforce IT Architect

VA · On-site +1

$69.25 - $85.75/hr

... City Remote Country United States Working time Full-time Description & Requirements Maximus is ... g., Genesys, Amazon Connect, MuleSoft, AWS/Azure, external APIs). - Partner with business ...

Senior Program Manager (Enterprise Platforms)

Reston, VA · Remote

$120K - $121K/yr

Job Location Remote work within the United States is authorized. Must support US Eastern time zone ... Experience with enterprise contact center platforms such as Genesys, Amazon Connect, NICE CXone ...

New

Genesys Remote information

Does Genesis offer remote positions?

Genesys offers remote positions for various roles, allowing employees to work from home depending on the job requirements and company policies. Many customer service, technical, and support roles at Genesys are available as remote opportunities, often requiring familiarity with collaboration tools and remote work best practices.

What is a Genesys Remote job?

A Genesys Remote job involves working with Genesys cloud-based or on-premises customer experience solutions from a remote location. Roles may include system administration, technical support, implementation, or development of Genesys applications. Employees utilize tools like Genesys Cloud, Engage, or PureConnect to manage communication channels, automation, and customer interactions. Remote workers typically collaborate with teams via online platforms to optimize customer engagement and ensure seamless system performance.

What is the salary in Genesys?

Genesys remote customer service and technical support roles typically offer salaries ranging from $40,000 to $60,000 annually, depending on experience, location, and specific job responsibilities. Compensation may also include benefits such as health insurance and flexible schedules, with some positions offering performance-based bonuses.

What are the key skills and qualifications needed to thrive in the Genesys Remote position, and why are they important?

To excel in a Genesys Remote role, you need expertise in contact center operations, strong troubleshooting abilities, and a solid understanding of the Genesys suite of software, often supported by a degree in IT or a related field. Familiarity with cloud-based contact center solutions, VoIP technology, and relevant certifications like Genesys Certified Professional are commonly expected. Outstanding communication, problem-solving skills, and the ability to work independently in a distributed team environment are highly valued. Mastery of these skills ensures efficient technical support, client satisfaction, and seamless virtual collaboration.

Is Genesys a good company to work for?

Genesys offers remote customer experience roles that often involve using cloud-based contact center software. The company is generally considered a stable employer with opportunities for skill development, but experiences can vary based on role and location.

Does Genesys offer remote work options?

Genesys offers remote work options for many of its roles, including customer service and technical positions. Remote work availability can vary by position and location, and employees often use collaboration tools like Genesys Cloud to perform their duties remotely.

What are some common challenges faced by professionals working remotely with the Genesys platform, and how can they be managed?

One of the main challenges in a Genesys Remote position is troubleshooting complex technical issues without on-site assistance, which requires strong remote diagnostic skills and clear virtual communication. Working across different time zones or with global teams can also present coordination and collaboration difficulties. To manage these challenges, Genesys Remote professionals typically leverage advanced remote support tools, participate in regular virtual meetings, and maintain detailed documentation. Proactive communication and continuous skills development are key strategies for overcoming obstacles and ensuring high service quality.

What are the most commonly searched types of Genesys jobs in Virginia? The most popular types of Genesys jobs in Virginia are:
What job categories do people searching Genesys Remote jobs in Virginia look for? The top searched job categories for Genesys Remote jobs in Virginia are:
What cities in Virginia are hiring for Genesys Remote jobs? Cities in Virginia with the most Genesys Remote job openings:
Infographic showing various Genesys Remote job openings in Virginia as of July 2026, with employment types broken down into 8% Locum Tenens, 16% Internship, 65% Full Time, 7% Part Time, 2% Temporary, and 2% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution.
IT Solutions Architect ( Genesys, AWS )

IT Solutions Architect ( Genesys, AWS )

Maximus

VA • On-site, Remote

Full-time

Medical, Life, Retirement, PTO

Posted 9 days ago


Maximus rating

6.9

Company rating: 6.9 out of 10

Based on 297 frontline employees who took The Breakroom Quiz

280th of 487 rated business services


Job description

General information
Job Posting Title
IT Solutions Architect ( Genesys, AWS )
Date
Friday, July 17, 2026
City
Remote
Country
United States
Working time
Full-time
Description & Requirements
Maximus is currently seeking an IT Solution Architect.
Are you passionate about leading technical innovation and driving business growth through technology solutions? The IT Solution Architect will design and implement technology solutions for complex government applications while providing technical leadership to development teams. This role is crucial to our growth strategy as you'll bridge business and technical domains by translating complex business needs into effective technical solutions while pragmatically prioritizing the most impactful efforts. You will lead solution development efforts that address critical customer challenges, applying innovative technologies and methodologies to create differentiated solutions. The ideal candidate combines strong technical expertise with business acumen to ensure solutions align with both customer requirements and Maximus' strategic objectives, ultimately powering growth through the delivery of high-value, mission-focused technology solutions.
This is a remote position. Because of contractual obligations candidates must be US Citizens or Green Card holders.
Essential Duties and Responsibilities:
- Responsible for the architectural integrity of the program and maintaining the enterprise vision of the solution from a technical and business perspective. Find balanced solutions that satisfy both business and technical requirements.
- Responsible for the business/technical solution and guiding what should be done within the program to ensure alignment with the enterprise strategy.
- Provide technical design, prototype development, and support to program management in the initiation, design, development, implementation, maintenance and management of service- based enterprise architecture.
- Lead enterprise architecture analysis, evaluation, design, integration, documentation, and development. Mediate between competing priorities or technical disagreements.
-Participate in technical working sessions and gather input from SMEs.
- Work with internal and external teams to incorporate domain-specific capabilities and competencies into solution designs.
- Work closely with business leaders, customers, or other stakeholders to understand priorities and constraints. Facilitate collaboration across organizations and act as a bridge between technical teams and non-technical stakeholders.
-Work directly with customers to understand their needs and design tailored solutions. Build trust and credibility through consistent delivery and transparency.
- Help guide teams through technology transitions. Support training and adoption efforts to ensure successful implementation.
- Communicate and collaborate both internal and external to the organization, which includes stakeholders, clients, SMEs, vendors and various teams.
- Provide guidance, coaching, and training to technical employees across the company.
- Delegate and review work of junior technical professionals.
Job-Specific Essential Duties and Responsibilities:
Solution Leadership & Technical Direction:
- Lead architectural design and solution development for complex government applications.
- Provide technical leadership and direction to development teams throughout the SDLC.
- Define technical standards and best practices for solution development.
- Evaluate emerging technologies and recommend strategic adoption opportunities.
- Lead technical risk assessment and mitigation planning.
Stakeholder Management & Business Alignment:
- Collaborate with capture managers and business development teams on opportunity shaping.
- Work closely with product managers and business analysts to understand requirements.
- Translate complex business needs into effective technical solutions.
- Support proposal development with technical solution components and estimation.
- Participate in solution reviews with executives and subject matter experts.
- Create and maintain comprehensive technical documentation.
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job-Specific Minimum Requirements:
- Bachelor's degree in Computer Science, Engineering, or related technical field. Additional relevant experience may be considered in lieu of degree requirements.
- 7+ years of experience as an engineer, architect, or solution architect.
Technical Skills:
- US Citizenship or Green Card holder required for program requirements.
- Ability to obtain and maintain a Public Trust security clearance.
- Extensive experience with infrastructure and compute environments (AWS, Azure, VMWare).
- Deep knowledge of SDLC, PDLC, and Agile methodologies.
- Proven experience designing and integrating complex systems.
- Experience with government proposal development and solution leadership.
- Understanding of security, compliance, and risk management frameworks.
Leadership & Communication:
- Strong analytical and problem-solving abilities with focus on high-quality solutions.
- Excellent verbal and written communication skills.
- Ability to convey complex technical concepts to non-technical stakeholders.
- Experience leading technical teams and guiding junior architects.
#techjobs #LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
170,000.00
Maximum Salary
$
195,000.00

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