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Manager Fedex Call Center Jobs in Raleigh, NC (NOW HIRING)

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

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All JobsFedex Call Center JobsManager Fedex Call Center JobsManager Fedex Call Center Jobs in Raleigh, NC

Manager Fedex Call Center information

See Raleigh, NC salary details

$28.7K

$62.1K

$106.4K

How much do manager fedex call center jobs pay per year?

As of Jul 27, 2026, the average yearly pay for manager fedex call center in Raleigh, NC is $62,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $72,900.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by a Manager in a FedEx Call Center and how can they be addressed?

Managers in a FedEx Call Center often encounter challenges such as maintaining high employee engagement, managing high call volumes during peak periods, and ensuring consistent service quality. These challenges can be addressed by fostering a supportive team culture, implementing ongoing training programs, and leveraging performance metrics to identify areas for improvement. Additionally, effective communication and regular feedback sessions help address employee concerns and promote a collaborative environment, which is key to delivering excellent customer service.

Who is the head of customer service at FedEx?

The head of customer service at FedEx is typically the Vice President of Customer Service or a similar senior executive responsible for overseeing customer support operations. This role involves managing customer experience, resolving issues, and ensuring service standards across the company. The specific individual may vary over time and is often part of the company's executive leadership team.

What does a Manager at a FedEx Call Center do?

A Manager at a FedEx Call Center oversees the daily operations of the customer service team, ensuring that customer inquiries and issues are handled efficiently and professionally. Their responsibilities include supervising staff, monitoring performance metrics, implementing training and development programs, and addressing escalated customer concerns. They also work to improve processes, maintain high customer satisfaction, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a Manager at a FedEx Call Center, and why are they important?

To thrive as a Manager at a FedEx Call Center, you need leadership abilities, experience in customer service management, and typically a bachelor's degree in business or a related field. Familiarity with call center software, workforce management tools, and performance analytics systems is important. Strong communication, problem-solving, and motivational skills help in managing teams and resolving escalated issues effectively. These skills and qualities are crucial to ensure operational efficiency, high customer satisfaction, and a positive team environment.

What job pays the most at FedEx?

At FedEx, senior management roles such as Director or Vice President typically have the highest salaries, often exceeding six figures annually. These positions require extensive experience, leadership skills, and often involve overseeing multiple departments or regions.

Is it hard to get hired at FedEx?

Getting hired as a FedEx Call Center Manager can be competitive, often requiring relevant customer service or management experience, and sometimes a background check. The hiring process typically involves multiple interviews and assessment of skills such as communication and problem-solving. Candidates who meet the qualifications and demonstrate strong leadership skills have a good chance of being hired.

What does a FedEx Ops manager do?

A FedEx Operations Manager oversees daily logistics and package processing activities at a call center or distribution facility. They coordinate staff, ensure safety and efficiency, and monitor performance metrics to meet delivery deadlines. Strong leadership, organizational skills, and knowledge of logistics systems are essential for this role.
What are popular job titles related to Manager Fedex Call Center jobs in Raleigh, NC? For Manager Fedex Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Manager Fedex Call Center jobs in Raleigh, NC look for? The top searched job categories for Manager Fedex Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Manager Fedex Call Center jobs? Cities near Raleigh, NC with the most Manager Fedex Call Center job openings:
Manager Fedex Call Center jobs near you

Call Center Representative

RALEIGH MEDICAL GROUP PA

Cary, NC

$15.75 - $19.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Title:

Call Center Representative – Dermatology

Location:

Onsite

Department:

Dermatology

Shift:

Monday - Friday | Day Shift

Call Center Representative – Dermatology
 In-Office

Help create a positive patient experience from the very first call.

Raleigh Medical Group is seeking a professional and customer-focused Call Center Representative to support our Dermatology practice. This role serves as the first point of contact for patients by managing incoming calls, coordinating appointment scheduling, processing patient requests, and supporting communication between patients and clinical teams.

The Call Center Representative plays an important role in delivering exceptional customer service while helping maintain efficient daily operations in a fast-paced specialty practice environment.

Responsibilities
  • Answers and directs incoming telephone calls in a professional and courteous manner
  • Schedules, reschedules, and cancels patient appointments accurately and efficiently
  • Returns patient calls and routes messages appropriately
  • Processes incoming patient requests through the patient portal and website
  • Enters and updates patient demographic and insurance information while ensuring accuracy and completeness
  • Submits new patient requests to the appropriate provider through the electronic health record (EHR) system
  • Verifies insurance eligibility for same-day appointments when applicable
  • Processes appointment cancellation line messages and updates schedules accordingly
  • Collaborates with clinical and administrative teams to support coordinated patient care
  • Participates in departmental meetings, training activities, and customer service initiatives
  • Assists with front office support duties as needed, including patient check-in, registration, and collection of copays
  • Performs additional duties as assigned
Qualifications

Required:

  •  High School diploma or equivalent
  • Strong customer service and communication skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Basic computer proficiency and ability to learn practice management systems

Preferred:
 

  • Previous medical office, call center, scheduling, or customer service experience preferred
  • Experience utilizing electronic health record (EHR) systems preferred
  • Knowledge of medical terminology preferred
Why Join Raleigh Medical Group?
  • Meaningful work supporting patient-centered care
  • Collaborative and team-oriented work environment
  • Opportunity to grow within a respected multi-specialty medical practice
  • Stable weekday schedule with no overnight shifts
We Offer Our Valued Employees
  • Group Health, Dental, and Vision coverage
  •  FSA and HSA options
  • Generous Paid Time Off (PTO)
  • 401(k) Retirement Plan with employer matching
  • Company-paid Life, Short-Term & Long-Term Disability
  • Competitive pay

EEO Statement:

Raleigh Medical Group, PA is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin, or any other characteristic protected under applicable federal, state, or local law.

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