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Manager Fedex Call Center Jobs in Raleigh, NC (NOW HIRING)

EmergeOrtho

Call Center Specialist

Durham, NC

$15.25 - $19/hr

With offices across North Carolina, our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and ...

6AM City

Call Center Representative

Raleigh, NC

$22/hr

... CRM (Customer Relationship Management) and collections systems Identify root causes of delinquency and recommend compliant resolution strategies Minimum Qualifications 2+ years of Call Center ...

6AM City

Call Center Representative

Raleigh, NC

$22/hr

... CRM (Customer Relationship Management) and collections systems Identify root causes of delinquency and recommend compliant resolution strategies Minimum Qualifications 2+ years of Call Center ...

EmergeOrtho

Call Center Specialist

Durham, NC · On-site

$15.25 - $19/hr

With offices across North Carolina, our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and ...

Senture

Call Center Manager - North Carolina

Raleigh, NC · On-site +1

Overview The Call Center Manager is responsible for the overall leadership, management, and performance of a customer contact center operation. This role provides strategic and operational oversight ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

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All JobsFedex Call Center JobsManager Fedex Call Center JobsManager Fedex Call Center Jobs in Raleigh, NC

Manager Fedex Call Center information

See Raleigh, NC salary details

$28.7K

$62.1K

$106.4K

How much do manager fedex call center jobs pay per year?

As of Aug 28, 2026, the average yearly pay for manager fedex call center in Raleigh, NC is $62,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $72,900.00 per year, depending on experience, location, and employer.

What does a manager at a FedEx call center do?

A Manager at a FedEx Call Center oversees the daily operations of the customer service team, ensuring that customer inquiries and issues are handled efficiently and professionally. Their responsibilities include supervising staff, monitoring performance metrics, implementing training and development programs, and addressing escalated customer concerns. They also work to improve processes, maintain high customer satisfaction, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a manager at a FedEx call center?

To thrive as a Manager at a FedEx Call Center, you need leadership abilities, experience in customer service management, and typically a bachelor's degree in business or a related field. Familiarity with call center software, workforce management tools, and performance analytics systems is important. Strong communication, problem-solving, and motivational skills help in managing teams and resolving escalated issues effectively. These skills and qualities are crucial to ensure operational efficiency, high customer satisfaction, and a positive team environment.

What are some typical challenges faced by a manager at a FedEx call center and how can they be addressed?

Managers in a FedEx Call Center often encounter challenges such as maintaining high employee engagement, managing high call volumes during peak periods, and ensuring consistent service quality. These challenges can be addressed by fostering a supportive team culture, implementing ongoing training programs, and leveraging performance metrics to identify areas for improvement. Additionally, effective communication and regular feedback sessions help address employee concerns and promote a collaborative environment, which is key to delivering excellent customer service.

Do you need a degree to be a manager at FedEx Call Center?

A degree is not strictly required to become a manager at a FedEx call center, but relevant experience in customer service, leadership, and operations is typically preferred. Strong communication skills and knowledge of call center software can also be important for the role.

Does FedEx have a call center?

FedEx operates call centers to handle customer service, shipping inquiries, and support for its clients. As a Manager at a FedEx call center, overseeing daily operations and ensuring quality service are key responsibilities. These centers typically require strong communication skills and knowledge of FedEx services.

What are popular job titles related to Manager Fedex Call Center jobs in Raleigh, NC?

For Manager Fedex Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Manager Fedex Call Center jobs in Raleigh, NC look for?

The top searched job categories for Manager Fedex Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Manager Fedex Call Center jobs?

Cities near Raleigh, NC with the most Manager Fedex Call Center job openings:

Manager Fedex Call Center jobs near you

Call Center Manager - B2C

BRIX Recruiting Partners (Home Improvement)

Raleigh, NC • On-site

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Company Overview:

  • This is a 5+ year old, growing exterior remodeling company serving homeowners throughout North Carolina
  • This company is looking for someone to lead all call center operations while developing their people and building scalable systems for long-term growth

 

What is Being Offered:

  • Competitive base + bonus potential
  • 401K with match & PTO

 

What The Position is About:

  • Lead and motivate the call center team
  • Oversee day-to-day operations, ensuring the team meets or exceeds KPIs
  • Develop and implement call center strategies to optimize efficiency, productivity, and sales
  • Recruit, hire, and train call center personnel
  • Make rehash calls weekly
  • Provide ongoing coaching, mentoring, and performance feedback to the team
  • Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements

 

The Right Candidate Will Have:

  • 2-5+ years of call center or inside sales leadership experience within the home improvement industry
  • Proven ability to coach, mentor, and develop employees
  • Experience implementing and training call center processes and systems
  • Experience with data management and data analysis
BRIX Recruiting Partners logo

About BRIX Recruiting Partners

Sourced by ZipRecruiter

Our mission is simple: to help our clients build the most successful sales and management team by providing top talent at a reasonable price. Through a combination of traditional direct recruiting methods and the latest online employment marketing techniques our recruitment agency provides better candidates, better hires, and better retention. Each of our team members in our recruitment agency understands the effort and diligence required to recruit top-level talent at the national level. Our expertise spans inside and outside sales and management without limitation to specific industries. While our backgrounds vary, we all come to this work with a dedication to great customer service, top-talent results, and a focus on improving each customer’s bottom line.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Chaska, MN, US

Year founded

2011

Social media

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