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Manager Ethos Life Jobs (NOW HIRING)

... Ethos' mission and will continue to determine our growth and success at the intersection of life ... People leadership experience managing a multi-function team with distinct operational workstreams ...

About The Role As the Director of Digital Marketing at Ethos, you will own and be accountable for all performance management, budget, and tools across all of our digital paid channels including Paid ...

Ethos just went public, and maintaining our pace of growth through 2027 depends on launching new ... You will own the paid strategy and execution for each, working closely with channel managers ...

Director, Product Analytics

$238K - $249K/yr

You own product analytics strategy for Ethos and sit at the table where the company's biggest ... You manage and develop a team of product analysts across our highest-priority charters. You take ...

About the role Ethos is looking for an Annuity Operations professional that's highly enthusiastic ... Help optimize CRM workflows and data entry processes Qualifications and Skills: * 5+ years of ...

About the Role Ethos is looking for a strategic, execution-oriented leader to serve as Director of ... You will be responsible for managing a team of Operations and Analytics specialists to scale our ...

About the Role Ethos is looking for an ambitious self-starter to join our Finance & Strategy team. The Senior Director, GTM will own financial strategy and performance management for our GTM business.

Senior Growth Manager, Re-engagement

$127K - $223K/yr

  • Retirement

About the role We are seeking a data-obsessed, US-based Senior Growth Manager to own the post-lead, post-contact user journey for Ethos's Annuities business - and, over time, other new product lines ...

About the role Ethos is looking to hire an AI-native strategy and operations leader focused on our ... Qualifications and Skills: * 10+ years total experience, ideally 3+ years in a top-tier management ...

About the role Ethos is seeking an ambitious, results-driven, and hands-on Director of Corporate Accounting (open to a high-performing Senior Accounting Manager ready to step up) to lead and optimize ...

Director, Product Growth

$169K - $298K/yr

About the role Ethos is looking to hire an operator with a deep strategy and operations background ... Qualifications and Skills: * 10+ years total experience, ideally 3+ years in a top-tier management ...

Educate consumers on the need for Life Insurance and empower them to purchase the right type and ... product manager at a high-growth technology company, building consumer products at significant ...

... life, or adjacent protection products strongly preferred; candidates with B2C insurance, insurtech, or high-velocity consumer sales backgrounds will be considered * Experience designing and managing ...

Video Production Lead

$105K - $185K/yr

Own video production projects end to end, managing scope, budget, and schedule from brief through final delivery * Lead pre-production: casting, locations, crew, permits, and logistics, so every ...

Manage external production partners and agency relationships as needed Qualifications and Skills: * 10+ years in creative direction with a strong portfolio of paid social and direct response video ...

Manage the HR help desk (Hiver) and electronic postal inbox (Stable), handling unemployment claims, employment verifications, and other requests. * Assist with total rewards administration, including ...

Ensure security controls for IT-managed systems and platforms including endpoint, corporate email, productivity tools, and network infrastructure are hardened, monitored, and aligned to security ...

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How much do manager ethos life jobs pay per year?

As of Aug 19, 2026, the average yearly pay for manager ethos life in the United States is $62,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Ethos Life vs Customer Service Manager?

AspectManager Ethos LifeCustomer Service Manager
Required CredentialsRelevant industry certifications, leadership skillsCustomer service certifications, management experience
Work EnvironmentInsurance/financial services, team leadershipCall centers, retail, or service industries
Employer & Industry UsageInsurance companies, financial firmsVarious sectors including retail, telecom, finance
Common Search & Comparison IntentUnderstanding leadership roles in insuranceManaging customer service teams

The Manager Ethos Life typically focuses on leadership within the insurance or financial services industry, requiring relevant certifications and experience. In contrast, a Customer Service Manager oversees customer support teams across various sectors, emphasizing customer satisfaction and communication skills. While both roles involve team management, their industry focus and daily responsibilities differ significantly.

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Infographic showing various Manager Ethos Life job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $62,661 per year, or $30.1 per hour.

Senior Manager, Customer Experience

Ethos Life

Remote

$122K - $170K/yr

Full-time

Posted 7 days ago


Job description

About the role

Creating a world-class customer experience is critical to Ethos' mission and will continue to determine our growth and success at the intersection of life insurance and technology. We're looking for a leader who can build the CX processes, tools, and voice-of-customer channels we need to move from reactive problem-solving to a proactive customer experience engine: one that consistently identifies where we're falling short and drives improvements forward, end to end. To succeed in this role, you should be passionate about building frictionless operations and comfortable owning ambiguity as we mature this function.

Duties and Responsibilities:

  • Own and execute on a prioritized CX roadmap spanning process, technology, product, and marketing driven improvements - driving cross-functional execution and ensuring priorities translate into delivered outcomes.
  • Own end-to-end synthesis of customer insight across Voice of Customer data, complaints, escalations, and input from other leaders - translating signals from across the business into one clear, prioritized point of view.
  • Own our Voice of Customer platform - validating taxonomy accuracy, evolving reporting, and identifying new data sources that should feed the system.
  • Define and evolve our service channel strategy - determining the right mix of live support, self-service, and automation is used to get customers the help they need.
  • Lead CX operational teams, building the systems, processes, and structure our teams need to scale alongside the business.
  • Partner with cross functional teams on our customer surveying strategy with full platform administration across customer segments.
  • Get personally into the data: pull and validate core reporting directly from Salesforce and other platforms rather than relying on others to package insights before you can act on them.

Qualifications and Skills:

  • 8+ years experience leading customer experience or similar analytics/insight-driven functions with a demonstrated ability to scale a customer experience function.
  • A track record of standing up or running a structured insights-to-roadmap process - turning customer feedback into prioritized, executed work.
  • Demonstrated success influencing roadmap prioritization across product, engineering, or other functional leaders without direct authority over their teams' resources.
  • Genuinely hands-on with data: comfortable pulling and validating core reporting directly from CRM/support platforms.
  • Experience owning or deeply using a Voice of Customer or comparable insight platform as a core, ongoing responsibility.
  • People leadership experience managing a multi-function team with distinct operational workstreams and disciplines.

#LI-Remote  #LI-SG2

The US national base salary range for this full-time position is $122,000 -$170,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/