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Manager English Costa Rica Jobs in Florida (NOW HIRING)

Better Talent

Bilingual Operations Manager

Sarasota, FL · On-site

$55 - $66/hr

Our property management partners operate in English. Our Sarasota-area field teams are largely Brazilian and operate in Portuguese; our Costa Rica field teams operate in Spanish; and company ...

Conglobal-

Railyard Terminal Manager

Jacksonville, FL · On-site

$75 - $110/hr

S., Mexico, and Costa Rica. The largest depot terminal network in North America. Industrial ... This is a "Working Manager" role, requiring you to be actively involved in all aspects of the ...

ConGlobal

Railyard Terminal Manager

Jacksonville, FL · On-site

$80K - $105K/yr

S., Mexico, and Costa Rica. The largest depot terminal network in North America. Industrial ... This is a "Working Manager" role, requiring you to be actively involved in all aspects of the ...

ConGlobal

Railyard Terminal Manager

Jacksonville, FL · On-site

$80K - $105K/yr

S., Mexico, and Costa Rica. The largest depot terminal network in North America. Industrial ... This is a "Working Manager" role, requiring you to be actively involved in all aspects of the ...

Holbrook Travel Inc.

Accountant

Gainesville, FL · On-site

$65 - $75/hr

... Costa Rica. Holbrook is seeking a hands‑on accounting professional to support the growth and ... Preparation of internal financial statements and management reports * Maintain general ledger ...

Smartcat

Sales Development Representative

Tampa, FL · On-site +1

SDR Task management tool experience (Outreach.io preferred). * Fluent English (a second language is ... New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are ...

Smartcat

Sales Development Representative

Tampa, FL · On-site +1

SDR Task management tool experience (Outreach.io preferred). * Fluent English (a second language is ... New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are ...

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All JobsEnglish Costa Rica JobsManager English Costa Rica JobsManager English Costa Rica Jobs in Florida

Manager English Costa Rica information

What does a manager English do in Costa Rica?

A Manager English in Costa Rica typically oversees teams or departments where English proficiency is essential, such as customer service, education, or multinational business operations. Their responsibilities include managing staff, ensuring high-quality service or instruction, and meeting organizational goals. They may also handle training, performance evaluations, and communication between English-speaking and local teams. This role requires strong leadership skills and fluency in both English and Spanish to bridge cultural and linguistic gaps.

What are the key skills and qualifications needed to thrive as a manager English in Costa Rica?

To excel as a Manager (English) in Costa Rica, you generally need strong leadership abilities, business acumen, and fluency in both English and Spanish, often supported by a bachelor's degree in business or a related field. Familiarity with project management tools, CRM systems, and office productivity software is commonly required. Excellent interpersonal skills, cultural sensitivity, and effective communication make a manager stand out in a bilingual, multicultural environment. These competencies enable managers to lead diverse teams, drive business results, and ensure smooth cross-cultural operations.

How does a manager English in Costa Rica typically collaborate with teaching staff and other departments to ensure program success?

As a Manager of English programs in Costa Rica, you will regularly coordinate with teaching staff to align on curriculum delivery, assess student progress, and implement best instructional practices. Collaboration with administrative teams is also essential to manage scheduling, resource allocation, and compliance with educational standards. Regular meetings, professional development sessions, and open communication channels help ensure that program goals are met and any challenges are addressed proactively. This collaborative environment fosters continuous improvement and supports both staff and student success.

What is the difference between Manager English Costa Rica vs Customer Service Supervisor Costa Rica?

AspectManager English Costa RicaCustomer Service Supervisor Costa Rica
Required CredentialsEnglish proficiency, management experience, relevant certificationsEnglish proficiency, customer service experience, team leadership skills
Work EnvironmentOffice management, strategic planning, team oversightCustomer support centers, team supervision, client interaction
Employer & Industry UsageMultinational companies, BPOs, call centersCustomer service departments, BPOs, call centers

While both roles require strong English skills and experience in customer interactions, the Manager English Costa Rica focuses on overseeing teams and strategic management, whereas the Customer Service Supervisor Costa Rica emphasizes direct team supervision and customer support operations.

What are the most commonly searched types of English Costa Rica jobs in Florida?

The most popular types of English Costa Rica jobs in Florida are:

What are popular job titles related to Manager English Costa Rica jobs in Florida?

For Manager English Costa Rica jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Manager English Costa Rica jobs in Florida look for?

The top searched job categories for Manager English Costa Rica jobs in Florida are:

What cities in Florida are hiring for Manager English Costa Rica jobs?

Cities in Florida with the most Manager English Costa Rica job openings:

Manager English Costa Rica jobs near you

Global Workforce Management Leader (Contact Center)

Bosch Group

Fort Lauderdale, FL • On-site

Full-time

Posted 22 days ago

Bosch rating

7.4

Company rating: 7.4 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

295th of 499 rated machine equipment manufacturers

Job description

Company Description

Bosch Service Solutions is a leading provider of Business Process Outsourcing optimizing services in the
following key areas: Customer Experience Services, Mobility Services, Monitoring Services as well as
Business and Shared Services. Around 9,000 associates provide and optimize customers' business
processes in approximately 40 languages. Visit our website for more information at
www.boschservicesolutions.com. BMW

Job Description

The Leader is the "air traffic controller" of the international service center. This role holds full operational and disciplinary responsibility for the workforce management (WFM) pipeline and intraday steering team. The primary objective is to balance customer demand with agent supply, maintaining high cost-efficiency (agent occupancy) while consistently meeting international Service Level Agreements (SLAs). This position is fully onsite at our Fort Lauderdale, FL location.

Qualifications

Key Performance Indicators (KPIs)

  • Balanced Steering Index: Maintain a highly optimized, weighted score that balances overall SLA Achievement with target Agent Occupancy (preventing both over-staffing and under-staffing).
  • Multi-Horizon Forecast Accuracy: Keep volume and workload forecasting variance within a strict defined accuracy band.
  • Proactive Shrinkage Mitigation: Timely escalation of shrinkage anomalies to the GOM with immediate capacity recovery plans.

Requirements & Tech Stack

  • Experience: 5+ years of workforce management (WFM) leadership experience, specifically managing multi-site, multi-queue routing environments.
  • Systems: Advanced, hands-on administrative expertise in Verint WFM software (essential) and ACD telephony systems (e.g., Genesys, Avaya, Cisco).
Additional Information

Key Responsibilities

  • Multi-Horizon Planning: Oversee the end-to-end forecasting and capacity planning pipeline, managing dedicated planners to predict call volumes and staffing needs across short, mid, and long-term horizons.
  • Schedule Ownership & Sign-off: Direct the agent scheduling process and sign off on final rosters across all regions, ensuring optimal coverage that respects local labor laws in the US, Costa Rica, and the Philippines.
  • Tactical Intraday Command: Direct real-time steering. Holds absolute authority to instruct local operations to move agents between lines of business, queues, and countries during SLA emergencies (local operations are informed of moves, not negotiated with).
  • Shrinkage & Risk Management: Monitor, track, and proactively flag shrinkage metrics (e.g., absenteeism, unplanned time off, meeting/training overhead) and escalate remediation plans directly to the GOM.
  • Data-Driven Reporting: Provide daily, weekly, and monthly performance reviews analyzing SLA delivery, forecast accuracy, shrinkage impact, and agent occupancy levels to the GOM.

  • Leadership Style & Competencies

  • The "Air Traffic Controller": Highly decisive, calm under pressure, and comfortable commanding a room. Able to make rapid, high-stakes tactical decisions to save SLAs.
  • Analytical Powerhouse: Gifted with numbers, statistical forecasting models, and trend analysis.
  • Assertive Communicator: Confident in giving direct instructions to local Site Managers to relocate staffing resources globally.

What Bosch employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Bosch logo

About Bosch

Sourced by ZipRecruiter

Bosch is a renowned multinational company based in Farmington Hills, Michigan. Associated with the industrial technology, consumer goods, and building technology sectors, Bosch is an iconic name in the global market. In addition to its high-quality product roster, which is chiefly characterized by home appliances, power tools, automotive parts, and smart home items, it offers unparalleled services in the realms of software and business process outsourcing. Founded by Robert Bosch in Stuttgart, Germany in 1886, the company has stayed true to its core values of superior quality and innovation.

Industry

Electrical equipment, appliance, and component manufacturing

Company size

10,000+ Employees

Headquarters location

Farmington Hills, MI, US

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