Manager End User Computing Jobs in Boca Raton, FL

SBA Communications is a leading independent owner and operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

We welcome your interest in SBA. Let us know a little about you by checking all that apply:

• You are a self-starter.
• You are resourceful and thrive in a fast-paced environment.
• You have a strong work ethic.
• You are passionate and driven to achieve results.
• You are a team player who enjoys working in a collaborative environment.
• You continuously challenge yourself to find innovative ways to improve.

You may be a perfect fit. At SBA, we operate with the highest sense of integrity and commitment to quality. We focus on achievement and operate with responsiveness, timeliness and accountability. Our culture of excellence incorporates working collegially, where every team member can contribute meaningfully and make a difference.

If you are ready to make an impact, join our team!

Your Next Career Opportunity - Senior Network Operations Engineer
The Senior Network Operations Engineer position is responsible for designing, installing, maintaining, and supporting LAN and WAN infrastructures throughout the company. This role provides high-level technical support for data network systems, creates and maintains network documentation, maintains hardware and software standards, and works on projects and tasks as needed to upgrade to new and improved equipment and procedures.

The ideal candidate should possess a strong understanding of advanced engineering and administration of multiprotocol routers, multilayer switches, network security devices, and network management systems. In addition, they should have excellent analytical, problem-management, organizational, communication, and customer service skills.
What You Will Do - Primary Responsibilities

• Provides support for technical direction and engineering expertise for communications (LAN/WAN) systems infrastructure activities, including network planning, designing, and implementing communications infrastructure requirements for buildings and systems.

• Ensures that adequate and appropriate planning is provided in building communications spaces, networks, and media pathways to meet industry standards.

• Interfaces with internal and external customers and vendors to determine communications infrastructure needs.

• Manages third-party vendor relationships and holds them accountable for the delivery of outsourced functions, specifically call center and network operations.

• Develops and implements a robust disaster recovery strategy for critical systems and infrastructure.

• Assess single points of failure in infrastructure and recommend actions as appropriate.

• Responds immediately to Production issues.

• Focuses on utilizing expertise in routing, switching, firewall, and load-balancing using a thorough understanding of IP, routing protocols, switching, and security based on extensive hands-on experience.

• Works with leadership, property LAN service providers (LSPs), end-user computing services delivery, and hosting services to manage enterprise availability, server, storage, and virtualization, inclusive of security/privacy, risk management, and disaster and crisis management.

• Provides senior technical engagement for all phases of the infrastructure lifecycle from ideation through execution, as well as ongoing management and support of the end-to-end network servicing all cloud and Data Center Network systems.

• Works with leadership to develop and execute new initiatives to simplify, standardize, optimize, and automate the network designs, tooling, and operations to reduce implementation cycle times, eliminate service downtime, optimize performance, and ensure that all security and compliance requirements are fully governed.

• Establishes cross-team level relationships and partnering with all business disciplines and other teams to define Data Center Network services, meet service level requirements, and serve as an escalation point to resolve service delivery and operational issues.

• Fosters an environment of continuous improvement and structured processes and procedures that support a zero-fault culture.

• Delivers Data Center Network technical support to meet defined service levels that are benchmarked against industry standards and metrics.

• Monitors area usage/demand of services provided to ensure that shared services' actual expenditures are in line with planned spending.

• Tracks actual utilization of services and products, including reporting of supplier performance, in meeting business service expectations and service levels.

• Defines requirements, strategy, solutions, and standards for Data Center, LAN/WAN Network infrastructure to meet business needs and adhere to enterprise architecture & security standards.

• Partners on all aspects of the technology lifecycle, including requirements, product and services management, planning, procurement, installation, support, and retirement in conjunction with other Infrastructure VPs, Enterprise Architecture, and the business planning teams.

• Supports the development of and compliance with enterprise architecture, engineering, and design plans.

• Demonstrates extensive operational support capability with strong ITIL best practices (i.e. Incident Management, Problem Management, Change Management, Capacity Management, Release Management, Service Level Management).

• Other projects and duties as assigned.
  

What You'll Need - Qualifications & Requirements

• BS in Computer Science or relevant field of study; Networking and firewall certifications strongly preferred (CCNP, CCDP, PCNSE, CCP-N).

• Minimum 8+ years of directly relevant experience.

• Strong understanding of and experience with Enterprise architecture, Cloud Functions, Identity & Security, and how they interoperate with network architecture.

• Required experience: Cisco routers & switches, Cisco, & Fortinet Firewalls, Ruckus Wireless & switching.

• Strong knowledge of device level security, ACLs, port level security, VLANs, VRFs.

• Knowledgeable across a broad set of infrastructure platforms (Cisco, Juniper, Linux, AWS, Fortinet, Ruckus, etc.).

• Extensive experience with instrumentation, enterprise monitoring, and reporting tools.

• Strong knowledge of factors affecting network optimization and performance; strong knowledge of network capacity analysis and trending; knowledge of application designs including 2-tier, 3-tier, and web browser-based designs.

• In-depth knowledge of modern enterprise networking routing protocols such as EIGRP, BGP and OSPF.

• Knowledge of network applications such as DHCP and DNS.

• Strong understanding of voice and data network protocols: Ethernet, R/ARP, LACP, Spanning Tree, VSS, 802.1Q, TCP/IP, IPSEC VPNs, BGP, HSRP, NAT, TACACS+ & RADIUS, MFA, SIP, SNMP/RMON and RDP.

• In-depth knowledge of LAN/WAN communications and network hardware such as routers, Ethernet switches, gateways, firewalls, and load balancers; strong knowledge of multiple topologies and media.

• Strong knowledge of device-level security, ACLs, port-level security, VLANs, and VRFs.

• Proficient in packet captures, such as Wireshark, TCPDump, and TCP flow tools, such as NetFlow, jFlow, SFlow.

• Strong knowledge of network optimization and performance analysis and identifying factors affecting network optimization and performance.

• Strong knowledge of network capacity analysis, planning, and trending.

• Familiarity with general-purpose test equipment, including network sniffers and traffic generators.

• Possess excellent oral and written communication skills.

• Ability to work well with people of various backgrounds and skill levels.

• Self-disciplined, self-starter, and professional who can successfully bring projects to closure with a minimum of direction, guidance, and oversight.

• The ability to operate independently, without close supervision.

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