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Manager End User Computing Jobs in Boca Raton, FL

NFP

Network Architect

Palm Beach, FL · Hybrid

$115K - $140K/yr

Drive configuration, change, and lifecycle management best practices. * Partner with the CISO ... Collaborate with Infrastructure, Service Desk, Cloud, and End User Computing teams to deliver ...

National Financial Partners

Network Architect

Palm Beach, FL · On-site

$62.75 - $84/hr

Wealthspire is a leading wealth management, retirement advisory, and business management firm ... Collaborate with Infrastructure, Service Desk, Cloud, and End User Computing teams to deliver ...

National Financial Partners

Network Architect

Palm Beach, FL · Hybrid

$62.75 - $84/hr

Wealthspire is a leading wealth management, retirement advisory, and business management firm ... Collaborate with Infrastructure, Service Desk, Cloud, and End User Computing teams to deliver ...

NFP

Network Architect

Palm Beach, FL · Hybrid

$62.75 - $84/hr

Wealthspire is a leading wealth management, retirement advisory, and business management firm ... Collaborate with Infrastructure, Service Desk, Cloud, and End User Computing teams to deliver ...

BravoTech

Director of Enterprise IT

Sunrise, FL · On-site

Experience managing enterprise desktop support and end-user computing environments. * Proven success leading strategic IT initiatives and organizational transformation efforts. * Strong project ...

CDM Smith

Senior Endpoint Analyst (DEX)

Boca Raton, FL · Hybrid

$83K - $110K/yr

This role partners closely with the Service Desk, End-user Computing (EUC), Business Technology ... Manages small to mid-sized projects in endpoint analytics, digital experience, automation, and ...

ShipMonk

VP, Information Technology

Fort Lauderdale, FL · On-site

$150K - $187K/yr

It is accountable for network infrastructure, end-user computing, IT service delivery, cybersecurity governance, asset lifecycle management, and vendor relationships across all sites. Reporting to ...

TEKsystems

Customer Support Technician

Boca Raton, FL

$22 - $25/hr

... of end-user computing environments. This is an advanced role suited for someone who thrives on ... You'll manage and remediate workstation security vulnerabilities using Microsoft Endpoint ...

TEKsystems

Customer Support Technician

Boca Raton, FL

$22 - $25/hr

... of end-user computing environments. This is an advanced role suited for someone who thrives on ... You'll manage and remediate workstation security vulnerabilities using Microsoft Endpoint ...

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How much do manager end user computing jobs pay per year?

As of Jun 10, 2026, the average yearly pay for manager end user computing in Boca Raton, FL is $113,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,600.00 and $110,600.00 per year, depending on experience, location, and employer.

What jobs make $3,000 a month without a degree?

For a Manager End User Computing role, earning $3,000 a month typically requires experience and technical skills rather than formal education. Entry-level or related IT support, help desk technician, or remote technical assistant positions can sometimes reach this income level with certifications like CompTIA or Microsoft, especially in high-demand environments. Many of these jobs focus on troubleshooting, software deployment, and user support, often requiring familiarity with tools like remote management software and operating systems.

What are the key skills and qualifications needed to thrive as a Manager End User Computing, and why are they important?

To thrive as a Manager End User Computing, you need strong expertise in IT infrastructure, end-user support, and device management, usually supported by a degree in computer science or a related field. Familiarity with platforms like Microsoft Endpoint Manager, Active Directory, and certifications such as ITIL or CompTIA are commonly required. Leadership, problem-solving, and effective communication are essential soft skills for managing teams and collaborating with stakeholders. These competencies are crucial for ensuring smooth IT operations, driving user satisfaction, and supporting organizational productivity.

What are some common challenges faced by a Manager of End User Computing, and how can they be addressed?

Managers of End User Computing often face challenges such as supporting a diverse range of devices and operating systems, ensuring security compliance, and balancing user needs with organizational policies. Staying up to date with rapidly evolving technologies and managing remote or hybrid work environments can also be complex. Addressing these challenges requires strong communication with IT and end users, implementing standardized solutions where possible, and investing in ongoing training for both the team and end users. Proactive collaboration with security and infrastructure teams is essential to maintain smooth operations and compliance.

What is a Manager of End User Computing?

A Manager of End User Computing oversees the technology and support services that enable employees to effectively use computers, software, and mobile devices within an organization. This role involves managing teams responsible for desktop support, device management, software deployment, and ensuring end users have the tools needed for productivity. They also develop strategies for device lifecycle management, security, and user experience improvements. The manager collaborates with IT and business leaders to align end user computing solutions with organizational goals.

What is the difference between Manager End User Computing vs Desktop Support Manager?

AspectManager End User ComputingDesktop Support Manager
Primary FocusOversees end user computing strategies, device management, and software deploymentManages desktop support teams, troubleshooting, and user issue resolution
CertificationsITIL, CompTIA, Microsoft certificationsITIL, HDI, Microsoft certifications
Work EnvironmentStrategic planning, vendor management, infrastructure oversightHelp desk operations, user support, technical troubleshooting
Industry UsageIT departments across various industriesIT support teams in corporate environments

The Manager End User Computing role focuses on strategic management of end user devices and software, ensuring seamless user experiences. In contrast, the Desktop Support Manager handles day-to-day technical support and troubleshooting for end users. Both roles require similar certifications and work environments but differ in scope and responsibilities.

What are popular job titles related to Manager End User Computing jobs in Boca Raton, FL? For Manager End User Computing jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Manager End User Computing jobs in Boca Raton, FL look for? The top searched job categories for Manager End User Computing jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Manager End User Computing jobs? Cities near Boca Raton, FL with the most Manager End User Computing job openings:
Manager End User Computing jobs near you
Infographic showing various Manager End User Computing job openings in Boca Raton, FL as of June 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $113,959 per year, or $54.8 per hour.

Director, Desktop Administration and Helpdesk Support

Porter Cares, Inc.

Pompano Beach, FL • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 5 days ago

Job description

Director, Desktop Administration & Helpdesk Support Join the Porter team as an impactful member in the Technology Department!
Your Impact at Porter

The Director, Desktop Administration & Helpdesk Support is responsible for leading and optimizing enterprise end-user computing and frontline IT support services. This role oversees desktop administration across multiple platforms (Windows, macOS, iPads), Microsoft Office 365 services, endpoint management platforms, Aruba networking environments, and a high-quality Helpdesk operation. The Director ensures reliable, secure, and responsive technology services while delivering an excellent end-user experience.

This position requires strong leadership, exceptional communication skills, and proven experience managing enterprise-scale desktop and Helpdesk environments. Experience in healthcare and call-center-based IT support organizations is highly valued.

Key Responsibilities:
Leadership & Strategy

  • Lead and mentor Desktop Administration and Helpdesk Support teams, including managers, engineers, analysts, and technicians.
  • Define and execute strategy for end-user computing, endpoint management, and IT support services.Establish service standards, SLAs, KPIs, and reporting to ensure consistent, high-quality service delivery.
  • Partner with IT and business leaders to align desktop and Helpdesk services with organizational objectives.

Desktop & Endpoint Administration

  • Oversee administration and support of Windows, macOS, and iPad environments.
  • Manage the setup, deployment, ongoing management, and secure destruction/decommissioning of endpoint devices.Ensure standardized desktop builds, patching, configuration, encryption, and lifecycle management.
  • Lead implementation and optimization of endpoint management tools (e.g., MDM, endpoint security, remote support).
  • Ensure compliance with security, regulatory, and organizational policies.

Microsoft Office 365

  • Provide leadership oversight for Microsoft Office 365 services, including Outlook, Teams, SharePoint, OneDrive, and collaboration workloads.
  • Drive adoption, usability, and training initiatives to improve end-user productivity.
  • Partner with security and identity teams to ensure secure and reliable access.

Cloud & AWS Experience

  • Provide leadership and oversight for end-user-related services and integrations hosted on or supported by AWS.
  • Collaborate with cloud and infrastructure teams to ensure secure, scalable, and reliable endpoint and support services in cloud environments.
  • Support troubleshooting, monitoring, and service optimization related to AWS-hosted workloads impacting end users.
Networking & Infrastructure Collaboration
  • Collaborate closely with network teams supporting Aruba wired and wireless networking environments.
  • Ensure seamless connectivity between endpoint devices and enterprise network infrastructure.
  • Participate in incident response and root-cause analysis impacting desktop or Helpdesk services.

Helpdesk & Call Center Operations

  • Direct day-to-day Helpdesk operations, ensuring efficient ticket intake, prioritization, resolution, and escalation.
  • Apply call-center best practices to improve customer experience, service quality, and operational efficiency.
  • Oversee Helpdesk tools, workflows, and knowledge management.
  • Drive continuous improvement initiatives to increase first-contact resolution and self-service adoption.

Communication & Stakeholder Engagement

  • Serve as a senior escalation point for complex end-user support and service issues.
  • Communicate clearly and effectively with executives, clinicians, operational leaders, and technical teams.
  • Develop timely, clear end-user communications related to outages, upgrades, and service changes.
 
 
Will be required to travel to the office in Pompano Beach, FL from time to time.
Key Responsibilities

Leadership & Strategy

  • Lead and mentor Desktop Administration and Helpdesk Support teams, including managers, engineers, analysts, and technicians.
  • Define and execute strategy for end-user computing, endpoint management, and IT support services.Establish service standards, SLAs, KPIs, and reporting to ensure consistent, high-quality service delivery.
  • Partner with IT and business leaders to align desktop and Helpdesk services with organizational objectives.

Desktop & Endpoint Administration

  • Oversee administration and support of Windows, macOS, and iPad environments.
  • Manage the setup, deployment, ongoing management, and secure destruction/decommissioning of endpoint devices.Ensure standardized desktop builds, patching, configuration, encryption, and lifecycle management.
  • Lead implementation and optimization of endpoint management tools (e.g., MDM, endpoint security, remote support).
  • Ensure compliance with security, regulatory, and organizational policies.

Microsoft Office 365

  • Provide leadership oversight for Microsoft Office 365 services, including Outlook, Teams, SharePoint, OneDrive, and collaboration workloads.
  • Drive adoption, usability, and training initiatives to improve end-user productivity.
  • Partner with security and identity teams to ensure secure and reliable access.

Cloud & AWS Experience

  • Provide leadership and oversight for end-user-related services and integrations hosted on or supported by AWS.
  • Collaborate with cloud and infrastructure teams to ensure secure, scalable, and reliable endpoint and support services in cloud environments.
  • Support troubleshooting, monitoring, and service optimization related to AWS-hosted workloads impacting end users.
Networking & Infrastructure Collaboration
  • Collaborate closely with network teams supporting Aruba wired and wireless networking environments.
  • Ensure seamless connectivity between endpoint devices and enterprise network infrastructure.
  • Participate in incident response and root-cause analysis impacting desktop or Helpdesk services.

Helpdesk & Call Center Operations

  • Direct day-to-day Helpdesk operations, ensuring efficient ticket intake, prioritization, resolution, and escalation.
  • Apply call-center best practices to improve customer experience, service quality, and operational efficiency.
  • Oversee Helpdesk tools, workflows, and knowledge management.
  • Drive continuous improvement initiatives to increase first-contact resolution and self-service adoption.

Communication & Stakeholder Engagement

  • Serve as a senior escalation point for complex end-user support and service issues.
  • Communicate clearly and effectively with executives, clinicians, operational leaders, and technical teams.
  • Develop timely, clear end-user communications related to outages, upgrades, and service changes.
On-site Position
  • This is 100% on-site position, at the Call Center/Office in Pompano Beach, FL
  • Monday - Friday and weekends as business needs require
 
Benefits at Porter
  • Paid Time Off - Vacation + Sick Time
  • Paid Holidays
  • Insurance - Medical, Dental, Vision, Life, Disability (eligibility to enroll within 30 days from start)
  • Professional Growth
  • Special culture and work environment
  • Equipment Support - Laptop, Monitors, etc.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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