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Manager End User Computing Euc Jobs in Florida (NOW HIRING)

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Deskside Support Technician

Jacksonville, FL · On-site

$45K - $50K/yr

Over 5 years of hands-on experience in desktop support and end-user computing. * Skilled in ... Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management ...

MyFlorida

WT: HELP DESK MANAGER - 41500051

Tallahassee, FL · On-site

$65K - $70K/yr

Overseeing the operation and maintenance of end-user computing devices, printers, storage devices, mobile devices, and VoIP/collaboration tools; * Managing cloud infrastructure environments including ...

blueStone

Mobile Device Support Specialist

Tampa, FL · On-site

This role is on the End-User Computing team, which is responsible for testing, designing and ... Device Management systems (MDMs) as it pertains to mobile device support Excellent client ...

MyFlorida

WT: HELP DESK MANAGER - 41500051

Tallahassee, FL · On-site

$65K - $70K/yr

Overseeing the operation and maintenance of end-user computing devices, printers, storage devices, mobile devices, and VoIP/collaboration tools; * Managing cloud infrastructure environments including ...

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Manager End User Computing Euc information

What is a manager End User Computing EUC?

A Manager End User Computing (EUC) oversees the team and technologies that support workplace computing devices, such as desktops, laptops, mobile devices, and related software. This role ensures employees have reliable access to the IT tools they need, manages support teams, and drives improvements in user productivity and security. Managers in EUC are responsible for device lifecycle management, software deployment, technical support, and implementing IT policies to enhance the end-user experience.

What are the key skills and qualifications needed to thrive as a manager End User Computing EUC?

To thrive as a Manager End User Computing (EUC), you need deep expertise in IT infrastructure, EUC technologies (such as VDI and MDM), and a relevant degree or certifications like ITIL or Microsoft Certified. Familiarity with tools like VMware Horizon, Citrix, SCCM, and cloud-based management platforms is typically expected. Strong leadership, problem-solving, and communication skills are essential for managing teams and translating technical needs into business solutions. These competencies ensure effective delivery, security, and support of end-user services, which are vital for organizational productivity and digital transformation.

What are some common challenges faced by a manager End User Computing EUC and how can they be addressed?

A Manager End User Computing (EUC) often encounters challenges like balancing security with user convenience, managing diverse device and OS environments, and ensuring timely tech support for end users. Effective solutions include establishing clear IT policies, investing in robust endpoint management tools, and fostering open communication with users to understand their needs. Collaborating closely with IT security and support teams also helps ensure that system updates and new technology rollouts are smooth and minimize disruptions to daily operations.
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Infographic showing various Manager End User Computing Euc job openings in Florida as of August 2026, with employment types broken down into 29% Full Time, and 71% Contract. Highlights an 94% In-person, and 6% Remote job distribution.

Manager - Technical Services, End User Services

Ocwen Financial Corporation

West Palm Beach, FL • On-site, Remote

$112K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description


Position Summary:
As the IT Manager, you will direct the strategy and operations for the company's End User Support and IT Operations across all US Onity Group locations, while based out of our West Palm Beach headquarters.
This is a strategic yet tactical leadership role that blends high-level operational management with deep technical oversight. You will lead a distributed team in researching, testing, and deploying robust desktop solutions to ensure optimal workplace performance. You will serve as the owner of US IT operations, setting documentation standards, managing vendor relationships, and driving the adoption of emerging technologies including Artificial Intelligence to modernize support workflows.
Job Functions and Responsibilities:
Team Leadership & Mentorship
  • Manage, mentor, and develop the US End User Service Team, including hiring, performance evaluations, and career development planning.
  • Define and enforce IT service standards, Service Level Agreements (SLAs), and operational KPIs to ensure the highest quality of support across all US sites.
  • Serve as the escalation point for critical incidents and the primary liaison between executive leadership, third-party vendors, and technical teams.
  • Promote a culture of excellence, ensuring high customer satisfaction and professional service delivery across the organization.

Technical Support & Operations
  • Oversee the delivery of desktop support and IT operations for all US employees, ensuring seamless connectivity and functionality for onsite and remote staff.
  • Spearhead the development and integration of AI technologies into the support ecosystem; identify opportunities to utilize AI for automating routine helpdesk tasks, ticket triage, and predictive maintenance.
  • Drive the usage of AI-assisted tools (e.g., Microsoft Copilot, chatbots, or scripting assistants) to enhance technician productivity and shorten resolution times.
  • Evaluate and prioritize complex technical issues, ensuring resources are allocated effectively to resolve high-impact problems.
  • Manage the lifecycle and support of all peripherals, telecommunications systems, and collaboration tools, including MS Teams, Call Center Applications, and Intune.

Environment & Asset Management
  • Govern the integrity and security of the IT desktop environment, ensuring compliance with all corporate security standards and build requirements.
  • Manage the deployment strategy for desktop software and systems; oversee the resolution of failed deployments and collaborate with Desktop Engineering on systemic improvements.
  • Direct the Asset Management lifecycle, from procurement to disposal, ensuring accurate inventory auditing and responsible management of surplus equipment.
  • Forecast and manage hardware inventory levels and procurement budgets for all US locations to accommodate growth and refresh cycles.

Documentation & Process Improvement
  • Architect and maintain a comprehensive knowledgebase strategy, ensuring technical documentation and user guides are kept current for the Service Desk and IT Teams.
  • Oversee ITSM data integrity, ensuring all incidents and requests are documented accurately to facilitate trend analysis and reporting.
  • Proactively analyze operational data to identify inefficiencies and recommend process improvements to the Director of End User Services.

Qualifications:
Required:
  • Proven experience in an IT Management role, specifically managing distributed teams or multiple office locations.
  • Minimum 10 years of equivalent, related work experience in IT support and operations.
  • Demonstrated experience implementing or managing AI tools within an IT support context (e.g., AI-driven ticketing analysis, chatbots, or automation workflows).
  • Strong working knowledge of Windows Server, Active Directory, Microsoft Exchange, and modern cloud infrastructures.
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP) and core IT security principles.
  • Experience managing vendors and procurement processes.

Preferred:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience with modern endpoint management tools, specifically Microsoft Intune.
  • Formal certifications (e.g., ITIL Foundation, PMP, CISSP, or Microsoft 365 Certified: Modern Desktop Administrator Associate).

Skills & Attributes
  • Strategic thinker with the ability to translate business needs into technical solutions.
  • Excellent written, verbal, and executive presentation skills.
  • Strong customer-centric mindset with a passion for mentoring junior leaders and developing high-performing teams.
  • Adaptable and forward-thinking, specifically regarding the usage of AI in IT Operations.

Physical Requirements
  • Ability to lift up to 50 pounds on rare occasions.

Training / Licensing Requirements:
  • Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

Work Schedule: (Only add if needed)
  • 40 Hours per week, Round the clock IT Support as needed

About Us
Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors.
At Onity, we strive to earn our customers' loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards.
Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

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