Job Title: Program Manager (Ecommerce)
Location: San Francisco, CA (Hybrid โ Monday through Thursday onsite, Friday work from home)
Duration: 6+ Months
ย Job Summary
We are seeking an experienced Program Manager (Ecommerce) to lead large-scale enterprise application and software delivery programs within a retail environment. The ideal candidate will have a proven track record of managing complex, cross-functional initiatives, driving customer-facing software projects, and delivering strategic business outcomes. This role requires a highly organized, hands-on leader who can manage multiple workstreams, communicate effectively with executive stakeholders, and ensure successful program execution from planning through deployment.
ย Key Responsibilities
- Lead large-scale enterprise programs involving ecommerce platforms, software applications, and system integrations.
- Develop and manage comprehensive project plans, schedules, budgets, resource plans, and project deliverables.
- Oversee multiple workstreams while ensuring alignment with business objectives and delivery timelines.
- Monitor project scope, budgets, schedules, risks, and dependencies, implementing mitigation strategies as needed.
- Collaborate with cross-functional teams, technical leads, business stakeholders, and executive leadership.
- Drive program governance through regular status reporting, steering committee meetings, and executive communications.
- Manage project estimation, planning, deployment, and post-implementation activities.
- Identify process improvements and recommend operational efficiencies.
- Support prioritization of initiatives in partnership with delivery and business leaders.
- Mentor project managers and contribute to team development and continuous improvement.
ย Required Qualifications
- 10+ years of Program Management experience leading large-scale enterprise initiatives.
- Proven experience managing a portfolio of complex software development and enterprise application projects.
- Strong experience delivering customer-facing software solutions.
- Hands-on experience creating detailed project plans, managing multiple workstreams, and driving execution.
- Strong expertise in project scope, schedule, budget, resource, risk, and issue management.
- Experience working in Agile and SDLC environments.
- Excellent stakeholder management skills with the ability to communicate effectively with senior leadership and executive teams.
- Strong analytical, organizational, and problem-solving abilities.
- Ability to perform effectively in a fast-paced, dynamic, and ambiguous environment.
- Confident leadership style with excellent interpersonal and communication skills.
ย Preferred Qualifications
- Experience within the Retail or Ecommerce industry.
- Understanding of end-to-end ecommerce ecosystems, including customer-facing applications and backend enterprise systems.
- Experience managing enterprise application integrations involving order management, supply chain, inventory, and ecommerce platforms.
- Proven ability to coordinate cross-functional teams across business and technology organizations.