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Manager Customer Success Manager Jobs in Indiana

Valve And Meter

Client Success Manager

Indianapolis, IN · On-site +1

$80K/yr

As a Client Success Manager, you will be the primary strategic partner for a portfolio of valued ... HubSpot (CRM) * PlacesScout, Zapier, Ninety * Google Ads, Microsoft Ads, Local Service Ads * Google ...

Sprinklr

This role leads Customer Success Managers to drive adoption, value realization, retention, and long-term customer outcomes across the Sprinklr platform. Operating at the intersection of customer ...

Taranis

Customer Success Representative

Westfield, IN · On-site

... Customer Success Representative to partner closely with our Regional Account Managers to drive ... Support Regional Account Managers in expanding and deepening account relationships * Ensure ...

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Manager Customer Success Manager information

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need a strong understanding of customer relationship management, account management, and a background in business or a related field, often supported by a bachelor’s degree. Familiarity with CRM systems like Salesforce, customer support platforms, and data analytics tools is typically required. Outstanding communication, active listening, problem-solving, and empathy are soft skills that help you build trust and resolve client issues effectively. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

Is being a CSM stressful?

Customer Success Managers (CSMs) often face stress due to managing client relationships, meeting retention targets, and handling customer issues. The role requires strong communication skills, problem-solving, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

What is a Customer Success Manager?

A Customer Success Manager (CSM) is a professional responsible for building strong relationships with customers and ensuring they achieve their desired outcomes while using a company’s products or services. CSMs proactively address customer needs, provide support, and work to maximize customer satisfaction and retention. They often serve as a bridge between customers and internal teams, helping to resolve issues, identify upsell opportunities, and guide users toward best practices.

How does a Manager Customer Success Manager typically collaborate with other departments to improve client satisfaction?

A Manager Customer Success Manager regularly works cross-functionally with teams such as Sales, Product, and Support to ensure clients receive seamless service. They often coordinate with Product teams to relay customer feedback and advocate for feature improvements, and with Sales to ensure smooth handoffs and align on customer goals. This collaborative approach helps anticipate client needs, resolve issues quickly, and drive overall customer satisfaction. Building strong internal relationships is key to proactively addressing challenges and ensuring the customer's voice is heard throughout the organization.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Factors such as certifications and technical skills can also influence salary levels.

Is a Customer Success Manager a manager?

A Customer Success Manager is a role that often involves managing customer relationships and ensuring client satisfaction. While some Customer Success Managers oversee teams and have managerial responsibilities, others focus on individual account management without direct team supervision. The managerial aspect depends on the company's structure and the specific job level.

What is the difference between Manager Customer Success Manager vs Customer Support Manager?

AspectManager Customer Success ManagerCustomer Support Manager
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling customer inquiries, troubleshooting, and resolving issues
Required SkillsCustomer relationship management, strategic planning, communicationTechnical knowledge, problem-solving, communication
Work EnvironmentProactive engagement, account management, cross-department collaborationReactive support, call centers, help desks
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including retail and telecom

The Manager Customer Success Manager focuses on fostering ongoing customer relationships and ensuring product success, while the Customer Support Manager primarily addresses immediate customer issues and technical support. Both roles require strong communication skills, but their goals and daily activities differ significantly.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on strategic and empathetic interactions. The role of a CSM is expected to evolve with AI integration, emphasizing skills in communication, relationship management, and technical knowledge of customer success platforms.
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Manager Customer Success Manager jobs near you
Customer Success Manager (Supply Chain)

Customer Success Manager (Supply Chain)

BCForward

Indianapolis, IN • On-site

$39 - $40/hr

Contractor

Medical, Dental, Vision

Posted yesterday

New

Job description

The ideal candidate will have strong experience in supply chain functions, customer-facing operations, and process improvement and a proven ability to translate complex business requirements into scalable, market-leading supply chain solutions.

Work Schedule & Onsite Expectations:

  • 1st Shift, Monday to Friday, 8:00 a.m. to 5:00 p.m.
  • Hybrid schedule with 3 days onsite and 2 days remote.
  • Role based at the Roche Indianapolis site with onsite presence required.

Responsibilities:

  • Lead the design and implementation of supply chain and ordering strategies for strategic customer accounts.
  • Balance customer priorities with internal supply chain objectives to deliver a strong customer experience.
  • Coordinate with internal and external stakeholders to develop and execute value-added solutions.
  • Represent the large customer supply team in external, customer-facing engagements.
  • Provide end-to-end order-to-invoice support, partnering with customers to ensure operational excellence from order placement to delivery.
  • Lead or participate in process improvement initiatives and optimize customer journey touchpoints.
  • Develop or assist in departmental protocols; support training and mentoring of support staff as needed.
  • Translate business processes into strategic value stream opportunities that improve the customer experience.
  • Execute and manage support functions and databases, including Customer by Demand reports, Open Orders, SAP, and related tools.
  • Develop reporting and fulfill requests for information on customer performance, volume, and inventory.

Required Skills & Qualifications:

  • Bachelor’s degree and a minimum of 2 years of relevant business experience.
  • Experience in at least two supply chain functions, such as supply planning, demand planning, order management, warehousing, or transportation.
  • Strong computer and analytical skills with competence in Microsoft Office, Google Workspace, SAP applications, and Smartsheet.
  • Excellent communication skills, including presentations, collaborative problem solving, and analysis.
  • Organization and planning skills, including project management capabilities.
  • Knowledge of materials management and logistics.
  • Ability to work independently and in a team environment.

Preferred Skills:

  • Direct customer-facing experience in consulting, advisory, or strategic support roles.
  • Hands-on experience or working knowledge of AI, automation, and continuous improvement consulting.

Company Description

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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