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Manager Client Implementation Jobs in Virginia (NOW HIRING)

ADP

Implementation Manager

Norfolk, VA · On-site

ADP is hiring an Implementation Team Manager. * Are you ready to grow your career and lead a team ... Are you empathic to client needs, the people you lead, and internal partners to drive success?

GDIT

Project/Implementation Manager

Springfield, VA · On-site

$125K - $170K/yr

HOW A PROJECT/IMPLEMENTATION MANAGER WILL MAKE AN IMPACT Provides comprehensive technical ... Coordinates directly with client customers and client stakeholders to ensure seamless mission ...

New

teKnoluxion

Project/Implementation Manager

Springfield, VA · On-site

$122K - $147K/yr

Overview Project/Implementation Manager Springfield, VA (preferred) or St. Louis, MO Active TS (SCI ... You will coordinates directly with client customers and client stakeholders to ensure seamless ...

teKnoluxion

Project/Implementation Manager

Springfield, VA · On-site

$122K - $147K/yr

Overview Project/Implementation Manager Springfield, VA (preferred) or St. Louis, MO Active TS (SCI ... You will coordinates directly with client customers and client stakeholders to ensure seamless ...

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Manager Client Implementation information

What does a Manager Client Implementation do?

A Manager Client Implementation oversees the onboarding and integration of new clients into a company’s products or services. They coordinate cross-functional teams, manage project timelines, and ensure all client requirements are met for a smooth transition. Their role is crucial in building strong client relationships, addressing any issues that arise during the implementation process, and ensuring customer satisfaction. Typically, they act as the main point of contact between the client and internal departments throughout the implementation lifecycle.

What are the key skills and qualifications needed to thrive as a Manager Client Implementation?

To excel as a Manager Client Implementation, you need strong project management expertise, a background in business or information technology, and proven experience leading implementation projects. Familiarity with CRM software, project management tools like Asana or Microsoft Project, and relevant certifications such as PMP are highly valued. Exceptional communication, problem-solving, and stakeholder management skills help you navigate client expectations and cross-functional team dynamics. These abilities are crucial for delivering successful client onboarding and implementation outcomes on time and within scope.

What are some common challenges faced by a Manager Client Implementation during the onboarding of new clients?

A Manager Client Implementation often encounters challenges such as aligning client expectations with project deliverables, managing multiple stakeholders with varying priorities, and navigating complex technical integrations. Additionally, coordinating cross-functional teams and ensuring clear communication throughout the onboarding process are critical for success. Proactively addressing these challenges by setting clear timelines, maintaining transparency, and fostering strong relationships with both internal teams and clients can lead to smoother implementations.

What is the difference between Manager Client Implementation vs Client Success Manager?

AspectManager Client ImplementationClient Success Manager
Primary FocusImplementing solutions, onboarding clients, project managementEnsuring client satisfaction, retention, and ongoing support
Required SkillsTechnical knowledge, project management, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentProject-based, cross-functional teams, technical settingsCustomer-facing, account management, support teams
CertificationsRelevant technical or project management certificationsCustomer service or success certifications often preferred

The Manager Client Implementation primarily focuses on onboarding and implementing solutions for clients, ensuring technical and project milestones are met. In contrast, a Client Success Manager emphasizes maintaining ongoing client relationships, ensuring satisfaction, and fostering retention. Both roles require strong communication skills but differ in their core responsibilities and daily activities.

What are the most commonly searched types of Client Implementation jobs in Virginia?

The most popular types of Client Implementation jobs in Virginia are:

What cities in Virginia are hiring for Manager Client Implementation jobs?

Cities in Virginia with the most Manager Client Implementation job openings:

Manager Client Implementation jobs near you

Implementation Specialist I

Virginia Beach, VA • On-site

Asure Software, Inc.
Human Resources Consulting Services • 51 - 200 employees
Learn more about Asure Software, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Who we are
Our Implementation Specialist brings a builder mindset to client configurations of our payroll tax product, proactively translating requirements into scalable, accurate solutions. This role drives successful adoption of our solutions by leading training, defining client requirements with clarity, executing configurations, validating outcomes through testing, and taking ownership of implementation results from kickoff through stabilization.
This is an on-site position and can be based from Nashville, TN or Virginia Beach, VA.
How you will contribute:
Our Implementation Specialist brings a builder mindset to client configurations of our payroll tax product, proactively translating requirements into scalable, accurate solutions. This role drives successful adoption of our solutions by leading training, defining client requirements with clarity, executing configurations, validating outcomes through testing, and taking ownership of implementation results from kickoff through stabilization.
Major Duties and Responsibilities:
  • Leads end-to-end client implementations, applying deep product expertise to build accurate configurations and deliver successful outcomes.
  • Delivers group presentations and training sessions that enable clients to confidently use and maintain Asure Software.
  • Owns all stages of software implementation projects with clear accountability for scope, quality, and timelines:
    • Discovery: identify client business requirements
    • Configure: our Asure tax solution based on the client requirements
    • Deliver: training on the Asure tax configured solution
    • Deploy: successfully complete implementations
    • Support: clients for the first 2 successful payrolls
  • Deliver results on time.
  • Ensure client product and Asure procedure adoption for success with our products.
  • Provides status reports and overall project updates to the project team.
  • Anticipates and resolves project hurdles through effective coordination with clients and internal teams to keep implementations on track.
  • Creates client advocacy for our products- leaving every customer happy and willing to provide a reference for future customers.

Qualifications and Requirements:
  • 3+ years of supporting clients with their US payroll and/or tax processing.
  • 2+ years of success in a dedicated account ownership service model.
  • Solid understanding of HR practices, labor laws, and payroll principles.
  • Strong attention to detail, confidentiality, and organizational skills.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • CPP, FPC, PHR or SHRM-CP certification is a plus.
  • Proficiency in Microsoft Office Suite, especially Excel and Word

Benefits
  • Medical, Dental, Vision, HSA, FSA- All effective on day 1!
  • Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
  • 401K Program with 3% safe harbor contribution
  • Employee Stock Purchase Program
  • Fitness Reimbursement Program
  • Self-Managed PTO

Our Mission
To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.
  • Helping customers grow by getting the most from their human capital.
  • Helping our employees grow personally and professionally.
  • Growing relationships in our communities that inspire goodness.
  • Grow shareholder value

Our Vision
Be the most trusted Human Capital Management resource to entrepreneurs everywhere.
Our Values
Reflect who we are and what we stand for as a company.
  • Embrace Change
  • Lead with Integrity
  • Own the Outcome
  • Deliver Awesome
  • Be a Good Human

We are an equal opportunity employer. All candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time. Criminal background checks conducted at employment offer.
NO AGENCIES PLEASE: Any unsolicited resumes sent to Asure Software from a third party, such as an Agency, including unsolicited resumes sent to Asure's mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

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