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Manager Client Implementation Jobs in Alexandria, VA

AEG

Manager, Client Retention

Washington, DC · On-site

$63K - $77K/yr

Reporting to the Director, Client Retention, the Manager, Client Retention is responsible for ... Create and implement targeted monthly sales and service campaigns that generate incremental revenue ...

Exiger

Implementation Manager

Mclean, VA · Hybrid

The individual will lead client interactions from contract signature until implementation completion The ideal candidate must have excellent project management skills , be client and solution focused ...

Exiger

Implementation Manager

Mclean, VA · On-site

The individual will lead client interactions from contract signature until implementation completion The ideal candidate must have excellent project management skills , be client and solution focused ...

Air

Implementation Manager

Arlington, VA

In this role as an Implementation Manager, you will be responsible for defining and optimizing user ... This role requires up to 50% travel to client sites across the United States. Scope of ...

Air

Implementation Manager

Arlington, VA · On-site

In this role as an Implementation Manager, you will be responsible for defining and optimizing user ... This role requires up to 50% travel to client sites across the United States. Scope of ...

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All JobsClient Implementation JobsManager Client Implementation JobsManager Client Implementation Jobs in Alexandria, VA

Manager Client Implementation information

See Alexandria, VA salary details

$41.7K

$110.8K

$179.8K

How much do manager client implementation jobs pay per year?

As of Sep 14, 2026, the average yearly pay for manager client implementation in Alexandria, VA is $110,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $129,500.00 per year, depending on experience, location, and employer.

What does a Manager Client Implementation do?

A Manager Client Implementation oversees the onboarding and integration of new clients into a company’s products or services. They coordinate cross-functional teams, manage project timelines, and ensure all client requirements are met for a smooth transition. Their role is crucial in building strong client relationships, addressing any issues that arise during the implementation process, and ensuring customer satisfaction. Typically, they act as the main point of contact between the client and internal departments throughout the implementation lifecycle.

What are the key skills and qualifications needed to thrive as a Manager Client Implementation?

To excel as a Manager Client Implementation, you need strong project management expertise, a background in business or information technology, and proven experience leading implementation projects. Familiarity with CRM software, project management tools like Asana or Microsoft Project, and relevant certifications such as PMP are highly valued. Exceptional communication, problem-solving, and stakeholder management skills help you navigate client expectations and cross-functional team dynamics. These abilities are crucial for delivering successful client onboarding and implementation outcomes on time and within scope.

What are some common challenges faced by a Manager Client Implementation during the onboarding of new clients?

A Manager Client Implementation often encounters challenges such as aligning client expectations with project deliverables, managing multiple stakeholders with varying priorities, and navigating complex technical integrations. Additionally, coordinating cross-functional teams and ensuring clear communication throughout the onboarding process are critical for success. Proactively addressing these challenges by setting clear timelines, maintaining transparency, and fostering strong relationships with both internal teams and clients can lead to smoother implementations.

What is the difference between Manager Client Implementation vs Client Success Manager?

AspectManager Client ImplementationClient Success Manager
Primary FocusImplementing solutions, onboarding clients, project managementEnsuring client satisfaction, retention, and ongoing support
Required SkillsTechnical knowledge, project management, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentProject-based, cross-functional teams, technical settingsCustomer-facing, account management, support teams
CertificationsRelevant technical or project management certificationsCustomer service or success certifications often preferred

The Manager Client Implementation primarily focuses on onboarding and implementing solutions for clients, ensuring technical and project milestones are met. In contrast, a Client Success Manager emphasizes maintaining ongoing client relationships, ensuring satisfaction, and fostering retention. Both roles require strong communication skills but differ in their core responsibilities and daily activities.

Manager Client Implementation jobs near you

Manager, Client Receivables

Washington, DC

King and Spalding LLP
See more jobs at King and Spalding LLPexternal

$135K - $190K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 6 days ago

Job description

King & Spalding is a leading global law firm with a commitment to excellence, innovation, and the seamless delivery of legal services. We harness innovative technology and exceptional talent to meet the complex needs of our clients in a fast-paced and dynamic legal landscape.

The Manager, Client Receivables provides operational leadership for the Firm's Inventory Management Department and serves as the primary operational leader for the Client Receivables organization. This role is responsible for the overall effectiveness and inventory performance of the Client Receivables, Billing-Managed, and Regional collections teams and partners with key stakeholders to support the Firm's inventory management strategy and objectives.

KEY RESPONSIBILITIES:

  • Lead, develop, and mentor Client Receivables team leadership, fostering a culture of accountability, collaboration, continuous improvement, and professional growth while supporting succession planning, employee engagement, and workforce development.

  • Provide strategic and operational oversight of the Client Receivables function, ensuring effective inventory management, consistent execution of departmental standards, workload optimization, risk mitigation, and timely resolution of billing, collections, and attorney-related issues.

  • Develop and oversee reporting, dashboards, KPIs, scorecards, and performance metrics to monitor operational effectiveness, inventory trends, collection performance, and portfolio risk, providing actionable insights and recommendations to firm leadership.

  • Lead process improvement initiatives to enhance efficiency, scalability, service delivery, and operational effectiveness, while governing departmental procedures, promoting adoption of new processes and technologies, and driving sustainable organizational change.

  • Partner with Financial Systems and other stakeholders to evaluate, prioritize, and implement systems, reporting tools, workflow solutions, and strategic projects that support departmental objectives and future-state operational capabilities.

  • Serve as the primary liaison between Inventory Management, Billing, Finance, Financial Systems, Practice Management, and regional stakeholders, driving alignment, governance, communication, and execution of firmwide inventory management initiatives.

QUALIFICATIONS:

  • Bachelor's degree strongly preferred

  • 7-10 years of experience in law firm finance, revenue management, inventory management, collections, or related operational leadership roles.

  • Prior leadership and people management experience required.

  • Experience developing reporting, analytics, and operational metrics.

  • Experience leading projects, process improvement initiatives, and organizational change efforts.

  • Experience with Aderant and related financial systems preferred.

  • Must be available to support critical operational issues outside normal business hours when necessary.

The firm offers a generous total compensation package with bonuses and raises awarded in recognition of individual merit-based performance. All full-time Business Services employees may participate in King & Spalding's comprehensive benefit program including health and wellness plan, life and disability insurance, flexible spending accounts and a health savings account, a 401(k) plan, profit sharing plan, and a substantial Paid Time Off (PTO) program.

Pay Transparency Range:

Atlanta, GA and Charlotte, NC - The anticipated full-time annualized salary range is - $120,000 - $170,000

Chicago, IL - The anticipated full-time annualized salary range is - $130,000 - $180,000

Washington, DC - The anticipated full-time annualized salary range is - $135,000 - $190,000

The salary offer will be contingent upon various factors, including but not limited to, relevant experience, internal equity, market data, job location, and other job-related factors permitted by law.

King & Spalding LLP (K&S) is committed to providing equal employment opportunity to all applicants and employees in full compliance with all state, federal, and local laws prohibiting discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other status protected by applicable law.

We are proud of our remarkably cohesive culture, which now encompasses more than 2,500 lawyers and business professionals worldwide. We seek to attract and develop the very best talent to work with us.

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