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Manager Client Implementation Jobs in Virginia (NOW HIRING)

Exiger

Implementation Manager

Mclean, VA · Hybrid

The individual will lead client interactions from contract signature until implementation completion The ideal candidate must have excellent project management skills , be client and solution focused ...

Exiger

Implementation Manager

Mclean, VA · On-site

The individual will lead client interactions from contract signature until implementation completion The ideal candidate must have excellent project management skills , be client and solution focused ...

Air

Implementation Manager

Arlington, VA · On-site

In this role as an Implementation Manager, you will be responsible for defining and optimizing user ... This role requires up to 50% travel to client sites across the United States. Scope of ...

Air

Implementation Manager

Arlington, VA · On-site

In this role as an Implementation Manager, you will be responsible for defining and optimizing user ... This role requires up to 50% travel to client sites across the United States. Scope of ...

Visa

Sr. Manager, Client Consulting

Ashburn, VA · On-site

$129K - $170K/yr

... implementing projects and solutionswith large US Financial Institutions / Issuing Banks. This ... Managing a sales pipeline within an identified list of client targets and selling consulting work ...

Privia Health

Implementation Manager

Arlington, VA

The Implementation Manager is the primary point of contact, project manager, and trainer during the ... Manage change and client expectations effectively * Establish aggressive timelines and confront ...

Privia Health

Implementation Manager

Arlington, VA · On-site

$75K - $85K/yr

The Implementation Manager is the primary point of contact, project manager, and trainer during the ... Manage change and client expectations effectively * Establish aggressive timelines and confront ...

Privia Health

Implementation Manager

Arlington, VA · On-site

$75K - $85K/yr

The Implementation Manager is the primary point of contact, project manager, and trainer during the ... Manage change and client expectations effectively * Establish aggressive timelines and confront ...

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Manager Client Implementation information

What does a Manager Client Implementation do?

A Manager Client Implementation oversees the onboarding and integration of new clients into a company’s products or services. They coordinate cross-functional teams, manage project timelines, and ensure all client requirements are met for a smooth transition. Their role is crucial in building strong client relationships, addressing any issues that arise during the implementation process, and ensuring customer satisfaction. Typically, they act as the main point of contact between the client and internal departments throughout the implementation lifecycle.

What are the key skills and qualifications needed to thrive as a Manager Client Implementation?

To excel as a Manager Client Implementation, you need strong project management expertise, a background in business or information technology, and proven experience leading implementation projects. Familiarity with CRM software, project management tools like Asana or Microsoft Project, and relevant certifications such as PMP are highly valued. Exceptional communication, problem-solving, and stakeholder management skills help you navigate client expectations and cross-functional team dynamics. These abilities are crucial for delivering successful client onboarding and implementation outcomes on time and within scope.

What are some common challenges faced by a Manager Client Implementation during the onboarding of new clients?

A Manager Client Implementation often encounters challenges such as aligning client expectations with project deliverables, managing multiple stakeholders with varying priorities, and navigating complex technical integrations. Additionally, coordinating cross-functional teams and ensuring clear communication throughout the onboarding process are critical for success. Proactively addressing these challenges by setting clear timelines, maintaining transparency, and fostering strong relationships with both internal teams and clients can lead to smoother implementations.

What is the difference between Manager Client Implementation vs Client Success Manager?

AspectManager Client ImplementationClient Success Manager
Primary FocusImplementing solutions, onboarding clients, project managementEnsuring client satisfaction, retention, and ongoing support
Required SkillsTechnical knowledge, project management, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentProject-based, cross-functional teams, technical settingsCustomer-facing, account management, support teams
CertificationsRelevant technical or project management certificationsCustomer service or success certifications often preferred

The Manager Client Implementation primarily focuses on onboarding and implementing solutions for clients, ensuring technical and project milestones are met. In contrast, a Client Success Manager emphasizes maintaining ongoing client relationships, ensuring satisfaction, and fostering retention. Both roles require strong communication skills but differ in their core responsibilities and daily activities.

What are the most commonly searched types of Client Implementation jobs in Virginia?

The most popular types of Client Implementation jobs in Virginia are:

What cities in Virginia are hiring for Manager Client Implementation jobs?

Cities in Virginia with the most Manager Client Implementation job openings:

Manager Client Implementation jobs near you

Director, Implementation Services (INDG)

Socket.dev

Arlington, VA • On-site

$180 - $240/hr

Other

Posted 16 days ago

Job description

Leads delivery of implementation services, including project execution, resource management, operational performance, service offering development, team leadership, staffing, and executive customer engagement. Collaborates with sales, customer success, support, and product management to support client implementation and adoption.

Responsibilities
  • Own the delivery of implementation services to clients, overseeing resource management, project delivery, and operational success metrics.
  • Work directly with Head of Customer Delivery to create service offerings aligned to enterprise and commercial market segments, including value positioning, scope of services, collateral, and pricing.
  • Recruit, hire, develop, and retain a world-class Professional Service team capable of delivering large engagements.
  • Forecast and manage the Professional Services team to match the growth delivered by sales, ensuring the team is always properly staffed to implement new sales opportunities.
  • Maintain current knowledge of industry practices and technology available for integration services for the accounting, tax, and legal business areas.
  • Communicate product enhancements to Product Management teams across Bloomberg INDG as requested and identified by customers.
  • Form positive customer relationships with executive stakeholders at key customers.
  • Perform other special projects and/or related duties, as assigned.
Requirements
  • 10+ years of experience with enterprise SaaS implementation, strategy development, project management, and executive stakeholder management.
  • 7+ years of experience in managing Implementation or Professional Services teams.
  • Demonstrated experience building and scaling a professional services implementation business with accountability for financial targets, project monitoring, resource management and utilization, and other KPIs as specified
  • Demonstrated ability to collaborate with customers success, support, and sales
  • Demonstrated expertise in Agile development and engaging customers in best practices regarding the software development lifecycle
  • Ability to be in office 4 days a week and travel up to 25% of the time to meet and work onsite with customers, prospects, or Beta testers, and to attend relevant industry events and conferences.
Preferred Experience
  • Experience in implementing technology in tax, accounting, finance, or law
  • Previous experience using Jira, SalesForce, Certinia, and Tableau
Compensation Range

Placement in the salary range will be decided upon completion of the interview process. Salary determination will be determined based on factors including but not limited to relevance experience, demonstrated skills related to the requirements of the role, education, certifications, and geographic location.

Equal Opportunity

Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (“Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics (“Discrimination”).

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