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Manager Ciw Jobs (NOW HIRING)

Humetis Group

Accountant

Lawrence, MA · On-site

... management and debt collection activities. Distribute invoices, record payments in Enforcement ... Generate and deliver Aged Receivable Reports using the Commonwealth Information Warehouse (CIW) and ...

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Manager Ciw information

What is the difference between Manager Ciw vs Customer Service Manager?

AspectManager CiwCustomer Service Manager
Required CredentialsRelevant certifications, experience in communication and managementCustomer service certifications, leadership experience
Work EnvironmentOffice settings, client interactions, team managementCall centers, retail, corporate offices
Industry UsageCommon in telecommunications, IT, and service sectorsWidespread across retail, hospitality, and service industries

The Manager Ciw and Customer Service Manager roles both involve team leadership and customer interaction, but Manager Ciw often emphasizes communication technology and infrastructure, whereas Customer Service Managers focus on client satisfaction and service quality. Both roles require strong communication skills and leadership, but their specific industry applications and certifications differ slightly.

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Infographic showing various Manager Ciw job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

GRYD Community Intervention Worker Lead

Volunteers of America

Los Angeles, CA • On-site

$28.78 - $30.29/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 days ago

Volunteers Of America rating

7.0

Company rating: 7.0 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

364th of 783 rated non-profit organizations

Job description

About Us:
VOALA
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans� services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org .
PAY RATE: $28.78- $30.29 Per Hour
BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
The Lead Community Intervention Worker (Lead CIW) serves as a liaison between youth, adults and the community to minimize acts of gang violence and to improve community relations. The CIW provides incident response and delivers Transitional Client Services. CIW have strong ties to the local community and existing relationships, being familiar with the gang culture of the target community. The Lead CIW position requires a combination of administrative/office duties and field/outreach work.
DUTIES AND RESPONSIBILITIES
  • Assign and monitor case load of CIW team:
    • Coordinate CIW response/deployment to Gang incidents (30 minute response, 24/7 on call).
    • Audit all CIW case files twice monthly
    • Lead deployment of staff to Schools, Gangs, CBO's, meeting with them weekly
    • Ensure CIW turn in client Social Embededness Tool (SET) results every week
    • Meet with Case Manager weekly
  • ASSESSMENT/CASE PLANNING: working with Case Managers, delivers Transitional Client Services.
    • Serves and engages gang-involved youth or young adults, ages of 14 to 25 years in a GRYD Zone
    • Maintain a minimum of 11 FCM clients updated and active
    • Maintain a minimum of 5 TCS client updated and active
    • Conducts fieldwork with clients to ensure connection with WorkSource, YouthSource and FamilySource services
    • Follow all phases of case management, applying Social Embededness Tool (SET), data entry into Entry to Outcomes (ETO) on client activities and progress
    • Meet weekly with Case Managers to audit files, update client activities
  • Participate in planning, meetings and work at Summer Night Lights (SNL) and Fall Friday Nights (FFN) sites
  • Strategically plan and work with community to decrease and eliminate gang activity and violence
    • Plans strategies to engage local gangs/crews proactively maintain peace via safe passages, and activities
    • Work with Law enforcement to create peace in the community
    • Transport clients as needed
    • Assists with safe passages for youth and families within the community
  • Maintain triangle of protocol with LAPD, and GRYD Office
  • Participate in 24/7 incident response coverage in assigned GRYD zone.

ESSENTIAL ABILITY ACKNOWLEDGEMENT
Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.
ESSENTIAL DUTIES:
  • Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
  • Assign and Monitor CIW team, ensuring 24/7 Incident Response, and leading CIW efforts with clients and community
  • Delivery of Transitional Client Services �
    • Maintain a minimum of 11 FCM clients updated and active
    • Maintain a minimum of 5 TCS client updated and active
    • Conducts fieldwork with clients to ensure connection with WorkSource, YouthSource and FamilySource services
  • Strategic efforts at Gang reduction in community � plan and execute gang reduction events and activities, conduct safe passage efforts
  • Maintain triangle of protocol with LAPD, and GRYD Office.
  • Advocacy for participants before other agencies/community settings
  • 24/7 Gang Incident Response Coverage
  • Other duties as required and is subject to change at any time.

MANDATED REPORTER
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.
Qualifications
REQUIREMENTS:
  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
  • Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:
  • LAVITA (Los Angeles Violence Intervention Training Academy) certification

EXPERIENCE:
  • 3 years' experience working with At-risk families/individuals or gang population

PREFERRED QUALIFICATIONS:
  • Trained on the GRYD Model of practice and the Efforts to Outcome (ETO) Database
  • Basic Microsoft operating system navigation, outlook, word, excel, power-point
  • Bilingual (Spanish preferred)

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

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