Manager Business Process Mapping Jobs in Indiana

For over 180 years, the University of Notre Dame has been a leading American research university, offering a distinct perspective in higher education. This Catholic institution, based in Notre Dame, Indiana, is driven by a powerful blend of faith and intellectual curiosity, consistently pursuing excellence in education, groundbreaking research, and service to society. Notre Dame fosters a welcoming and vibrant campus where students, faculty, and staff are united in their commitment to creating an inclusive community and making a difference in the world. For individuals passionate about innovation, ethical leadership, and leveraging world-class facilities and renowned academic programs, Notre Dame provides a dynamic and impactful career path.

The Office of Information Technology is seeking an IT Solutions Consultant to join our Enhanced Technology Partnerships team. In this role, you will serve as a trusted advisor to the Department of Development staff, stepping into their world to understand their operational challenges and strategic goals. You will bridge the gap between business needs and technological execution, ensuring our development teams have the reliable, scalable, and secure systems required to advance the University's mission.

Your day to day work will combine strategic consultation with hands-on technical execution. You will manage evolving technology needs, gather requirements directly from end users, and design solutions that balance usability with long term support considerations. By keeping your pulse on the latest IT services and emerging technologies, you will deliver maximum business value to your campus partners.

Key Responsibilities:

• Partner with Development to analyze business challenges, validate business cases, and recommend technology strategies that align with organizational objectives.

• Elicit and document customer needs using voice of customer techniques such as interviews, focus groups, surveys, and direct observations to create comprehensive requirements documents and business process maps.

• Collaborate with customers and other IT team members to design, develop, test, and deploy selected technology solutions.

• Provide ongoing technical support, maintenance, and necessary upgrades for deployed solutions.

• Maintain up to date knowledge of emerging technologies and enterprise IT services.

Critical Skills: 

• Strategic Consulting

• Requirements Gathering

• Business Process Mapping

• Project Management

• IT Solutions Selection, Design, Development, Development, and Support

• Quality Assurance

• Change Management

Minimum

• Bachelor's degree OR an equivalent combination of experience, training and education.

• Strong analytical, troubleshooting, and problem solving abilities with a focus on continuous innovation.

• Excellent written, oral, and interpersonal communication skills, with a proven ability to collaborate effectively across teams.

• Demonstrated ability to work independently, manage multiple assignments simultaneously through effective time management, and prioritize tasks in an evolving environment.

• Strong customer service orientation with experience working directly with end users to determine needs and deliver solutions.

• Ability to lead teams to complete projects, assess team skills, and build on individual strengths.

• Ability to lift up to fifty pounds as required for technical setups.

Preferred Qualifications:

• Technical proficiency in supporting Microsoft Windows, Microsoft Office products, Active Directory, SCCM, JAMF, audio visual equipment, and endpoint software and hardware.

• Experience working with ServiceNow and adhering to ITIL best practices.

• Experience utilizing both agile and waterfall project management methodologies.

• Application Deadline (subject to change): Thursday, June 18

• Salary: up to 70K, commensurate with experience

• This position is eligible for a Hybrid work arrangement (1-2 days remote) based on operational and departmental needs.

• Please include a cover letter for full consideration of your application.

The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, veteran status, genetic information, or age in employment. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and complies with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a). We strongly encourage applications from candidates attracted to a university with a Catholic identity.