Manager Application Support Engineer Jobs in Raleigh, NC

Published: Jun 24

ID: 2131374

• Durham, NC

• Technology

Senior Manager

Position Description:

Develops database solutions using batch schedule software—Control-M and Autosys. Aligns Information Technology (IT) services with the needs of the firm using an IT infrastructure library (ITIL) framework. Monitors cloud computing, distributed applications, and databases. Participates in the development of tools used to facilitate operational procedures and deploys code written in Java, Python, Oracle, and AWS Lambda, using Concourse, CI/CD, Jenkins pipeline into AWS Cloud environments. Leads and provides operational services for cloud migrations by moving data, applications, and other business critical components on premises infrastructure to the Cloud on AWS/EKS. Resolves incidents through application tools and databases such as Linux, Oracle, and PL/SQL. Coordinates the migration of fixes with the development teams into the production environment. Supports a portfolio of critical applications running in a complex globally distributed environment. Drives incident, problem, and change management processes. Develops, documents and revises system design procedures, test procedures, and quality standards.

Primary Responsibilities:

• Supports and maintains all business-facing applications and data processing.
• Provides technical expertise and assists in crisis management for major system outages or issues with major impact to the business.
• Facilitates the ability of business professionals to make swift investment decisions.
• Designs effective instrumentation, telemetry, and log aggregation approaches to proactively notify business stakeholders of issues and communicate metrics.
• Provides technical expertise and assists in crisis management for major system outages or issues with major impact to the business.
• Consults with application support and development groups on application problems, and new applications, systems, and infrastructure.
• Defines and recommends process improvement initiatives.
• Completes technical service requests.
• Drives incident management and resolutions and identifies root cause and coordination of fixes.
• Responsible for the creation and documentation of disaster recovery procedures.
• Creates contingency plans covering key areas of vulnerability within the system.
• Coordinates systems installation and configuration of systems installation and infrastructure changes.
• Responsible for the maintenance of system diagrams and operational procedures.
• Develops tools to automate the collection and analysis of operational data.
• Establishes project plans for projects of moderate scope.
• Works on multiple projects concurrently.
• Establishes on-time and on-budget project goals.
• Maintains status of project and monitors activities of team members.
• Provides application support and assists in the identification, isolation, and escalation of problems of limited scope.
• Participates in application functionality analysis by gathering appropriate data and presenting it in chart form for analysis.
• Participates in the evaluation of design for existing systems to assess their reliability, performance, usage, maintainability, and cost of ownership.
• Participates in the development of technical solutions of limited complexity to support delivery of service requests.

Education and Experience:

Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and five (5) years of experience as a Principal Systems Engineer (or closely related occupation) designing, building, monitoring, and supporting distributed applications and databases hosted into Cloud computing infrastructure—Amazon Web Services (AWS) and Azure— in Linux and Windows environments.

Or, alternatively, Master’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Principal Systems Engineer (or closely related occupation) designing, building, monitoring, and supporting distributed applications and databases hosted into Cloud computing infrastructure—Amazon Web Services (AWS) and Azure— in Linux and Windows environments.

Skills and Knowledge:

Candidate must also possess:

• Demonstrated Expertise (“DE”) maintaining data quality by triaging and resolving complex data anomalies and financial application issues; and monitoring batch systems for business products using Oracle PL/SQL, Informatica ETL, UNIX, Python, Snowflake and Autosys.
• DE providing installation and upgrade support for development teams during the migration of on-premise, in-house, and vendor-based applications to Amazon Web Services (AWS) Cloud platforms; and performing down and up scaling using AWS services – Elastic Kubernetes Services (EKS), Elastic Cloud Compute (EC2), and EKS PODS.
• DE automating manual operations, Standard Operating Procedures (SOPs) using Jenkins CI/CD pipeline, Stash, GIT, IBM Udeploy, Autosys, and Venafi.
• DE troubleshooting production incidents, using Web and desktop client applications hosted on-premise and on public Cloud platforms; scripting and executing stored procedures or functions in Oracle and Snowflake; and monitoring, scheduling, and configuring TIBCO EMS and Kafka messaging and middle-tier platforms.

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Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.