Perform various analyses, formulate conclusions, and present conclusions to management * Actively scan for and pursue new forecasting techniques, industry practices, learning opportunities, new tools ...
Perform various analyses, formulate conclusions, and present conclusions to management * Actively scan for and pursue new forecasting techniques, industry practices, learning opportunities, new tools ...
Workforce Management Forecasting Analyst
Warren, MI · On-site
$24 - $30/hr
Perform various analyses, formulate conclusions, and present conclusions to management * Actively scan for and pursue new forecasting techniques, industry practices, learning opportunities, new tools ...
Workforce Management Forecasting Analyst
Warren, MI · On-site
$24 - $30/hr
Perform various analyses, formulate conclusions, and present conclusions to management * Actively scan for and pursue new forecasting techniques, industry practices, learning opportunities, new tools ...
Qualification Summary To qualify for a Management and Program Analyst, your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped ...
Qualification Summary To qualify for a Management and Program Analyst, your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped ...
Qualification Summary To qualify for a Management and Program Analyst, your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped ...
Qualification Summary To qualify for a Management and Program Analyst, your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped ...
CRM Business Analyst
Lansing, MI · On-site
Job id: 160443 Role: CRM Business Analyst Location: Lansing, MI 48933 (Hybrid 2 days/week) Duration ... Works under general supervision; typically reports to a project manager. * Attends all BH CRM ...
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CRM Business Analyst
Lansing, MI · On-site
Job id: 160443 Role: CRM Business Analyst Location: Lansing, MI 48933 (Hybrid 2 days/week) Duration ... Works under general supervision; typically reports to a project manager. * Attends all BH CRM ...
Management and Program Analyst
Detroit, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Detroit, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Grand Rapids, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Grand Rapids, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Flint, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Flint, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Marquette, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Marquette, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Marquette, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Marquette, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Grand Rapids, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Grand Rapids, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Ann Arbor, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Ann Arbor, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Ann Arbor, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Ann Arbor, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Pontiac, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Pontiac, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Traverse City, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Traverse City, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Detroit, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Detroit, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Pontiac, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Pontiac, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
East Lansing, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
East Lansing, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Traverse City, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
Traverse City, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
East Lansing, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Management and Program Analyst
East Lansing, MI · On-site
$74K/yr
... management techniques to plan, schedule, conduct, and monitor projects involving organizational missions, work processes, and administrative operations. * Experience analyzing operational information ...
Manager Analyst information
What is a manager analyst?
Manager Analysts, often known as management analysts or management consultants, are professionals who evaluate an organization's operations and recommend improvements to boost efficiency, productivity, and profitability. They gather and analyze data, interview personnel, and develop solutions to organizational problems. Manager Analysts typically work with management teams to implement new procedures or changes, and may specialize in a particular industry or business function. Their work helps organizations optimize processes and adapt to changing business environments.
What opportunities for career advancement are typically available to manager analysts within an organization?
Manager Analysts often have clear pathways for career advancement, especially as they gain experience leading projects and teams. Many organizations offer progression into higher management roles, such as Senior Manager, Director of Analysis, or even Vice President of Operations, depending on performance and organizational structure. Advancement often involves taking on more strategic responsibilities, managing larger teams, and influencing broader business decisions. Professional development, mentorship, and cross-functional projects also support growth, allowing Manager Analysts to expand their expertise and impact within the company.
What is the difference between Manager Analyst vs Business Analyst?
| Aspect | Manager Analyst | Business Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree; often advanced degrees or certifications like PMP or Six Sigma | Bachelor's degree; certifications like CBAP or PMI-PBA are common |
| Work Environment | Typically in corporate or consulting settings, overseeing teams and projects | Usually in IT, finance, or business departments analyzing processes and requirements |
| Employer & Industry Usage | Used across industries for strategic and operational roles | Common in technology, finance, and healthcare sectors for project analysis |
The Manager Analyst role combines analytical skills with managerial responsibilities, often overseeing projects and teams. In contrast, a Business Analyst focuses on analyzing business needs and processes to recommend solutions. While both roles require strong analytical skills and relevant certifications, the Manager Analyst typically has additional leadership duties and strategic oversight.
What are the most commonly searched types of Analyst jobs in Michigan?
The most popular types of Analyst jobs in Michigan are:
What cities in Michigan are hiring for Manager Analyst jobs?
Cities in Michigan with the most Manager Analyst job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 25 days ago
Teleperformance rating
5.5
Based on 190 frontline employees who took The Breakroom Quiz
45th of 72 rated call and contact centers
Job description
Overview
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
This position is a hybrid role with 60% in office at the Warren, MI location and 40% work at home. Candidates must be able to accommodate a hybrid schedule.
ResponsibilitiesYour Responsibilities
- Forecast interval, daily, weekly and monthly contact volumes, handle times, staff requirements and other production metrics by group, and report on actual vs. forecasted volumes
- Create, modify, and maintain forecast models that accurately predict Contact Center impacts given changes in various operating assumptions
- Collaborate with various internal customers on impact analysis for proposed Contact Center changes
- Collaborate with the suppliers of data to the forecast models to understand/improve the accuracy of the data provided
- Collaborate with supplier performance management and business performance management on initiatives to improve service and efficiencies
- Perform various analyses, formulate conclusions, and present conclusions to management
- Actively scan for and pursue new forecasting techniques, industry practices, learning opportunities, new tools, and process improvement opportunities
- Work with business to develop short-term and long-term financial forecasts and budgets
- Generate innovative solutions to drive financial savings and hold business partners accountable to achieving results
- Provide variance analysis on forecast performance
- Develop and maintain reporting tools that help analyze forecasting trends
- Oversee Contact Center data in relation to Contact
- Oversee center volume and handle time
- Heavy reporting duties after forecasting the data for the Contact Center line of business
- Assist with reporting and creating innovative ways to look at data
Qualifications
- Bachelors/Associates highly preferred but not a requirement - relevant experience is also accepted
- 2+ years of workforce management forecasting and reporting experience (will not accept accounting forecasting)
- Preferred knowledge of - SQL, PowerBI, MS Excel, NICE IEX
- Experience with reporting, forecasting, analytics, workforce strategies
- Previous contact center experience preferred
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
TP is an Equal Opportunity Employer
Employment Type: FULL_TIMEWhat Teleperformance employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Teleperformance
Sourced by ZipRecruiter
Industry
Call centers, it services and health care and social assistance
Company size
10,000+ Employees
Headquarters location
Salt Lake City, UT, US