The Amazon Customer Service Finance team is looking for a Finance Manager to join our growing business and partner with the Product & Technology teams building the next generation AI tools to serve ...
The Amazon Customer Service Finance team is looking for a Finance Manager to join our growing business and partner with the Product & Technology teams building the next generation AI tools to serve ...
Bilingual (English/Spanish) Customer Service Representative
Columbia, SC · On-site
$14.25 - $18/hr
Your day as a Bilingual (English/Spanish) Customer Service Representative As a new Bilingual ... Lastly, time management and organizational skills will help you efficiently handle multiple tasks ...
Bilingual (English/Spanish) Customer Service Representative
Columbia, SC · On-site
$14.25 - $18/hr
Your day as a Bilingual (English/Spanish) Customer Service Representative As a new Bilingual ... Lastly, time management and organizational skills will help you efficiently handle multiple tasks ...
... Amazon Customer Service (CS) team within Global Outsourcing (GO). We are seeking an experienced performance management leader to join our CS GO team as a Vendor Manager. This leader will manage ...
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Bilingual (English/Spanish) Customer Service Representative
Columbia, SC · On-site
$16.78 - $22.65/hr
Your day as a Bilingual (English/Spanish) Customer Service Representative As a new Bilingual ... Lastly, time management and organizational skills will help you efficiently handle multiple tasks ...
Quick apply
Bilingual (English/Spanish) Customer Service Representative
Columbia, SC · On-site
$16.78 - $22.65/hr
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Senior Product Manager, Amazon Customer Service
Seattle, WA · On-site
$144K - $190K/yr
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Seattle, WA · On-site
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... Amazon Customer Service (CS) team within Global Outsourcing (GO). We are seeking an experienced performance management leader to join our CS GO team as a Vendor Manager. This leader will manage ...
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Manhattan, NY · On-site
$18.75 - $24/hr
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Quick apply
Bilingual (English/Spanish) Customer Service Specialist
Manhattan, NY · On-site
$18.75 - $24/hr
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Spanish Customer Service Representative (Tolling)
$14.50 - $19.75/hr
Spanish Customer Service Representative MCI is one of the fastest-growing tech-enabled business ... Process payments and manage account-related tasks using company systems. * Accurately document ...
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$14.50 - $19.75/hr
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We are seeking a Sr. Technical Program Manager to own AWS Service usage and budget optimization for Amazon Customer Service In this role, you will operate as a joint partner with Finance to drive ...
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Bilingual Spanish Customer Service Representative (04BHC) US-MI- DearbornDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As ...
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Bilingual Spanish Customer Service Representative (04BHC) US-MI- DearbornDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As ...
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Pembroke Pines, FL · On-site
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Quick apply
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Pembroke Pines, FL · On-site
$18/hr
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Mclean, VA · Hybrid
$25 - $26/hr
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Dallas, TX · Remote
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$15.75 - $21.50/hr
We're looking for dependable and enthusiastic Spanish Customer Service Representatives to join our ... Process payments and manage account-related tasks using company systems. * Accurately document ...
Spanish Customer Service Representative (Tolling)
$15.75 - $21.50/hr
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Fort Worth, TX · On-site
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Fort Worth, TX · On-site
$21 - $23/hr
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$15.25 - $20.50/hr
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Grand Prairie, TX · On-site
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About the team Amazon Shipping is an industry leading shipping service provider (SSP) that offers ... customer obsessed and sustainable business, helping Amazon reduce its dependency on third-party ...
About the team Amazon Shipping is an industry leading shipping service provider (SSP) that offers ... customer obsessed and sustainable business, helping Amazon reduce its dependency on third-party ...
About the team Amazon Shipping is an industry leading shipping service provider (SSP) that offers ... Our goal is to become customer obsessed and sustainable business, helping Amazon reduce its ...
About the team Amazon Shipping is an industry leading shipping service provider (SSP) that offers ... Our goal is to become customer obsessed and sustainable business, helping Amazon reduce its ...
Bilingual Spanish Customer Service Representative
Bloomfield, NJ · On-site
$40K - $60K/yr
As a Customer Service Representative , you will be a key point of contact for our clients ... Bilingual Spanish highly preferred
Quick apply
Bilingual Spanish Customer Service Representative
Bloomfield, NJ · On-site
$40K - $60K/yr
As a Customer Service Representative , you will be a key point of contact for our clients ... Bilingual Spanish highly preferred
You will manage branding & product listings and drive scalable campaigns using key marketing tools ... Customer Service for feedback and input. * Create, track, and reconcile shipments to Amazon ...
You will manage branding & product listings and drive scalable campaigns using key marketing tools ... Customer Service for feedback and input. * Create, track, and reconcile shipments to Amazon ...
Manager Amazon Spanish Customer Service information
See salary details
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
How much do manager amazon spanish customer service jobs pay per year?
What does a Manager Amazon Spanish Customer Service do?
How does a Manager for Amazon Spanish Customer Service typically collaborate with cross-functional teams to enhance the customer experience?
What are the key skills and qualifications needed to thrive as a Manager in Amazon Spanish Customer Service, and why are they important?
What is the difference between Manager Amazon Spanish Customer Service vs Customer Service Associate?
| Aspect | Manager Amazon Spanish Customer Service | Customer Service Associate |
|---|---|---|
| Required Credentials | High school diploma or equivalent; leadership experience; familiarity with Amazon policies | High school diploma or equivalent; customer service skills |
| Work Environment | Supervisory role in call centers or online support teams | Frontline support in call centers or online chat |
| Employer & Industry Usage | Amazon customer service teams |
The Manager Amazon Spanish Customer Service oversees support teams, manages operations, and ensures customer satisfaction, requiring leadership skills and experience. In contrast, a Customer Service Associate handles direct customer interactions, focusing on resolving issues. The managerial role involves more responsibility, planning, and team supervision, while the associate role is more task-oriented and entry-level.
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Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 8 days ago
Amazon rating
7.4
Based on 6,854 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
The Amazon Customer Service Finance team is looking for a Finance Manager to join our growing business and partner with the Product & Technology teams building the next generation AI tools to serve our Customers and improve Customer Experience. This is a high-visibility role where you will partner directly with senior and executive leaders across CS to shape financial strategy in a fast-moving, ambiguous environment. You will work at the intersection of finance strategy and AI-driven innovation - building mechanisms from scratch, not inheriting someone else's playbook. The successful candidate will be a self-starting builder who thrives in ambiguity, brings strong business partnership instincts, and can navigate organizational complexity while driving results with limited precedent. You will partner with finance and business leaders across several teams to provide strategic guidance, tactical direction, and decision support.
Key job responsibilities
- Build and own financial modeling for multi-million dollar investment decisions, partnering with the business on inputs and design, including designing and managing mechanisms to enable performance monitoring.
- Partner directly with senior business leaders to deliver financial insights that drive strategic decisions across CS.
- Lead business reviews, presenting financial summaries and insights to CS Leadership.
- Navigate ambiguity across organizational changes, shifting priorities, and evolving business charters - driving clarity where none exists.
- Champion and leverage AI/automation tools to drive productivity gains and build scalable finance processes.
- Proactively design mechanisms to enable performance monitoring.
- Synthesize large volumes of data and present findings to senior management, leading with conclusions and recommendations
- Lead cross-functional workstreams across Product, Tech, Science, and Finance - driving requirements agreement, gaining buy-in from partner teams, and designing and executing plans to drive adoption of changes
- Provide mentorship to junior team members and participate in team-wide educational efforts.
A day in the life
- Participate in and drive WBRs
- Drive roadmap discussions with business partners, influencing roadmaps through data-driven insights and financial judgment
- Run MFRs, drive cost and CX improvement discussions and tradeoffs
- Partner with cross-functional stakeholders to evaluate AI-driven initiatives and quantify their impact on customer experience and cost-to-serve
- Build and iterate on finance mechanisms in a high-growth, process-light environment
BASIC QUALIFICATIONS
- 5+ years of tax, finance or a related analytical field experience
- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science), or MBA and 5+ years of finance or a related analytical field experience
PREFERRED QUALIFICATIONS
- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience
- MBA, or CPA
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 95,400.00 - 163,200.00 USD annually
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US