Manager Amazon Spanish Customer Service Jobs (NOW HIRING)

Join a dynamic team where your financial expertise will directly impact millions of music lovers worldwide. At Amazon Music, you'll be a key strategic partner driving customer growth and innovation through innovative financial insights and collaborative decision-making.
Key job responsibilities
- Develop comprehensive customer growth forecasts and strategic financial models
- Partner with business teams to evaluate and validate strategic propositions
- Craft compelling business cases that inform critical financial decisions
- Enhance financial controllership through sophisticated reporting and process improvements
- Leverage data-driven insights to identify and implement strategic opportunities for optimization
A day in the life
Your day will be a blend of strategic analysis, cross-functional collaboration, and customer lifecycle forecast. You'll engage with product and marketing teams, translating complex financial data into actionable recommendations that shape Amazon Music's future. From developing comprehensive business cases to supporting critical product launches, you'll be at the heart of our growth strategy.
About the team
We are a collaborative finance team committed to driving Amazon Music's success. Our approach emphasizes individual ownership balanced with collective support, creating an environment where innovative thinking and mutual growth are celebrated. We work closely across different finance specialties to deliver comprehensive financial strategies.
BASIC QUALIFICATIONS
- Bachelor's degree in finance, accounting or related field
- 5+ years of tax, finance or a related analytical field experience
PREFERRED QUALIFICATIONS
- MBA, or CPA
- 4+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience
- Knowledge of SQL/ETL
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results
- Experience in creating process improvements with automation and analysis
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Culver City - 95,400.00 - 163,200.00 USD annually
USA, WA, Seattle - 95,400.00 - 163,200.00 USD annually