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Mail Operations Manager Jobs in Silver Spring, MD

Specifically, assist the Senior Management Analyst in conducting the quarterly assessorial charges analysis for the ICE program offices as well as other mail operations expense-related analyses, when ...

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Mail Operations Manager information

See Silver Spring, MD salary details

$32K

$65.6K

$122.5K

How much do mail operations manager jobs pay per year?

As of Jun 18, 2026, the average yearly pay for mail operations manager in Silver Spring, MD is $65,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $80,100.00 per year, depending on experience, location, and employer.

What does a Mail Operations Manager do?

A Mail Operations Manager oversees the processing, distribution, and delivery of mail within an organization or facility. They are responsible for managing mailroom staff, implementing efficient mail handling procedures, and ensuring compliance with postal regulations. Additionally, they often coordinate with other departments to meet organizational needs, monitor budgets, and maintain security protocols for sensitive information. Their goal is to ensure timely and accurate mail services while optimizing operational efficiency.

What are the key skills and qualifications needed to thrive as a Mail Operations Manager, and why are they important?

Success as a Mail Operations Manager requires organizational expertise, knowledge of mailroom procedures, and experience in logistics or facilities management, often supported by a bachelor’s degree or equivalent experience. Familiarity with mail sorting systems, tracking software, and compliance regulations is typically necessary. Strong leadership, problem-solving, and effective communication skills distinguish top performers in this role. These competencies ensure efficient mail flow, regulatory compliance, and a well-coordinated team, which are vital for organizational effectiveness.

What is the difference between Mail Operations Manager vs Mail Clerk?

AspectMail Operations ManagerMail Clerk
ResponsibilitiesOversees mail processing, logistics, staff management, and operational efficiencySorts, distributes, and handles incoming and outgoing mail
Required SkillsLeadership, logistics, organizational skills, knowledge of mailing systemsAttention to detail, basic organizational skills, familiarity with mailing procedures
Work EnvironmentOffice or warehouse setting, managerial roleMailroom or front desk area, entry-level role
CertificationsTypically none required, but logistics or management certifications can helpNone required

The Mail Operations Manager focuses on overseeing the entire mail process, managing staff, and ensuring efficiency, while the Mail Clerk handles the day-to-day sorting and distribution of mail. The manager role requires leadership skills and broader responsibilities, whereas the clerk role is more operational and task-focused.

What are some typical challenges a Mail Operations Manager faces in ensuring timely and accurate mail distribution?

Mail Operations Managers often encounter challenges such as managing high mail volumes during peak periods, minimizing sorting and delivery errors, and maintaining compliance with postal regulations. They must also coordinate efficiently with cross-functional teams, including logistics, facilities, and IT, to streamline workflows and resolve any operational bottlenecks. Implementing process improvements and adopting new technologies are key strategies to overcome these challenges and ensure consistent, reliable mail service.
What job categories do people searching Mail Operations Manager jobs in Silver Spring, MD look for? The top searched job categories for Mail Operations Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Mail Operations Manager jobs? Cities near Silver Spring, MD with the most Mail Operations Manager job openings:

General Clerk I - 1st Shift Temporary - Sterling

DTSV Inc

Sterling, VA • On-site

$21.03/hr

Other

Posted 8 days ago


Job description

Description

 This is a temporary position up to six (6) months, with possible conversion to non-temporary based on workload and/or performance. 


The General Clerk I is responsible for sorting outgoing and/or incoming mail using automated equipment. The General Clerk I lifts and/or carries moderate to heavy mail and packages and stands for prolonged amounts of time.


The General Clerk I performs assigned tasks within the functional area depending on assignment, to include but not limited to the following:


Identify, classify, sort, and reconcile mail both electronically and manually.

Fine sort letters and small parcels.

Operates automatic letter sorter (Tritek)

Quality checking letters sorted on the Tritek machine

Call-off staged mail to ensure a 100% mail turnover.

Process inbound sac vides.

Process inbound pouches with mail.

Feed/induct mail on the parcel sorter.

Manage the shipping lanes of the parcel sorter when the parcel sorter is in operation.

Removing processed mail from containment and replacing full cages with empties.

Using the pallet jack to move and stage mail accordingly.

Process bulk mail.

Pouch outbound mail based on the established frequency schedule.

Seal mail bags and pouches.

Stage all processed mail by freight forwarder.

Ensure all pouched mail is quality checked using the established guidelines.

Cross-train and work across contract functional areas to meet workload demands, including HMI and encoding.

Perform duties in accordance with safe warehouse operations, practices & policies.

Maintain knowledge of contract performance requirements and acceptable quality levels for assigned tasks to achieve contract compliance.

Ensure OpenNet account is active by taking all required training classes in a timely manner.

Understand and use ILMS to perform all job duties.

Accomplish all tasks as appropriately assigned or requested.


Additional Duties/Responsibilities:

Rotate into both the HMI and encoding stations as needed to meet contract requirements.


This position pays $21.03 per hour plus $5.49 per hour for health and welfare benefit.

Requirements

High school diploma or equivalent (GED)

Experience in a high-volume production mail operation, warehouse, or similar environment

Ability to successfully complete online warehouse skills assessment

Ability to successfully complete corporate background investigation to include credit and criminal check

Ability to successfully complete lift test

Ability to obtain and maintain a Federal Government suitability determination/clearance


Additional Knowledge, Skills and Abilities:

Proficiency with computers, including MS Office Suite skills

Ability to express/exchange ideas clearly in the English language, both written and verbal

Strong commitment to performing and producing at the highest level of quality at all times

Positive attitude focused on customer satisfaction

Ability to work effectively and efficiently both independently and in a team environment

Ability to relate to others in a friendly, courteous, and business-like manner

Ability to communicate clearly and effectively with coworkers, both written and verbal

Ability to readily adapt to changing requirements

Attention to detail

Ability to meet physical demands

Good attendance record


Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; bend; reach; carry; stoop; kneel; use hands and fingers to handle or feel objects and office equipment; use fingers and hands to type or write; reach with hands and arms; speak; hear; and lift up to 70 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


Work Environment:

This position is performed onsite at a Federal Government warehouse/mail processing facility where both safety and security protocols are paramount.

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary.


DTSV is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, national orientation, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.


About DTSV

Sourced by ZipRecruiter

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Newport News, VA, US

Year founded

1982