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Lumen Analyst Jobs (NOW HIRING)

Lumen Technologies

RETENTION STRATEGIST

OR · Remote

$88K - $118K/yr

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications ... Analyze competitor trends, market signals, and customer data to inform retention and expansion ...

Lumen Technologies

Lead Corporate Investigator

OR · Remote

$84K - $112K/yr

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications ... Analyze facts, documentation, and patterns to develop clear, well-supported findings * Produce high ...

Lumen Technologies

Fleet Supervisor

OR · Remote

$67K - $90K/yr

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications ... Analyze data to identify performance issues and implement corrective actions. * Partner with ...

Lumen Technologies

Senior Operations Engineer

OR

$98K - $134K/yr

Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale ... Monitor and analyze performance across customer networks and underlying MS Tools deployments as ...

Lumen Technologies

Strategy & Research Director

OR · Remote

$152K - $202K/yr

Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale ... Strong data analysis skills * Effective communication with senior teams (technical and non ...

Lumen

Field Communications Technician - MN

Osseo, MN · On-site

$61K - $81K/yr

Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale ... Review, analyze, update, and interpret work orders, circuit diagrams, word documents, schematic ...

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Lumen Analyst information

What are the key skills and qualifications needed to thrive as a Lumen Analyst, and why are they important?

To thrive as a Lumen Analyst, you generally need strong analytical skills, experience in data analysis, and a relevant degree in fields like information technology, data science, or business analytics. Familiarity with data visualization tools, SQL, and business intelligence platforms, as well as certifications like Certified Business Analysis Professional (CBAP), are commonly required. Attention to detail, effective communication, and problem-solving abilities are essential soft skills for this role. These competencies enable Lumen Analysts to interpret data accurately, inform business decisions, and communicate insights clearly to stakeholders.

What is the difference between Lumen Analyst vs Network Analyst?

AspectLumen AnalystNetwork Analyst
Required CertificationsCertifications in telecommunications, network analysis, or related fieldsCertifications like Cisco CCNA, CompTIA Network+
Work EnvironmentTelecommunications companies, service providers, network operations centersIT departments, telecom firms, network service providers
Industry UsagePrimarily in telecom and service provider sectorsBroadly in IT, telecom, and enterprise networks

Both roles involve analyzing network performance and troubleshooting, but Lumen Analysts focus specifically on telecommunications networks and services provided by companies like Lumen Technologies, while Network Analysts have a broader scope across various network types and industries. The choice depends on the specific industry and certifications held.

What are some common challenges faced by a Lumen Analyst, and how can they be addressed?

Lumen Analysts often encounter challenges such as analyzing large volumes of network data to identify patterns and troubleshoot issues efficiently. Staying updated with evolving telecommunication technologies and tools is also essential. To address these challenges, Lumen Analysts should leverage automation tools for data analysis, participate in ongoing training, and collaborate closely with cross-functional teams like network engineers and IT support to resolve complex problems. Building strong communication skills further helps in translating technical findings into actionable insights for stakeholders.

What are Lumen Analysts?

Lumen Analysts are professionals who specialize in analyzing and optimizing lighting systems, particularly focusing on the measurement and management of light output (measured in lumens) in various environments. They evaluate lighting needs, ensure compliance with regulations, and recommend solutions for energy efficiency and optimal illumination. Lumen Analysts often work with architects, engineers, and facilities managers to design and maintain effective lighting systems in commercial, industrial, or public spaces. Their role is crucial for achieving both visual comfort and cost-effective energy use.
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Lumen Analyst jobs near you
RETENTION STRATEGIST

RETENTION STRATEGIST

Lumen Technologies

OR • Remote

$88K - $118K/yr

Other

Medical, Life

Posted 27 days ago

Lumen Technologies rating

8.6

Company rating: 8.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

5th of 80 rated telecommunications companies

Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role

The Retention Strategist is a critical member of the Large Enterprise GTM Customer Success organization. This role is responsible for driving customer retention, managing complex renewal processes, and identifying opportunities for account growth through strategic upsell and cross-sell initiatives. The position requires a high level of business acumen, discretion, and independent judgment to influence pricing strategies, negotiate terms, and develop retention frameworks that align with organizational goals. The Retention Strategist serves as a trusted advisor to customers, ensuring long-term value and satisfaction while collaborating across multiple internal teams including Sales, Finance, Legal, and Customer Success.

The Main Responsibilities
  • Own and execute end-to-end renewal strategy, including forecasting, outreach, negotiation, and confirmation of contracts.
  • Develop and continuously improve retention playbooks and processes to maximize account value and minimize churn.
  • Exercise discretion in structuring complex deals, pricing adjustments, and migration strategies for high-value accounts.
  • Collaborate with cross-functional teams (Finance, Legal, Sales, Customer Success) to align renewal terms with company objectives.
  • Analyze competitor trends, market signals, and customer data to inform retention and expansion strategies.
  • Proactively identify and generate expansion opportunities within existing accounts, including upsell, cross-sell, and add-on services.
  • Handle escalations related to contract questions, negotiations, and requests, resolving issues with independent judgment.
  • Maintain and report a rolling 90-day renewal forecast by segment and territory, providing strategic insights to leadership.
  • Lead initiatives to improve operational efficiency by identifying process gaps and implementing solutions.
  • Serve as a subject matter expert on retention strategies, providing guidance and training to internal teams as needed.
What We Look For in a Candidate
  • Bachelor's degree or equivalent experience in business, communications, or related field.
  • 6+ years of experience in client-facing roles, ideally within SaaS or enterprise technology environments.
  • Proven success in managing complex renewals and retention strategies with measurable results.
  • Demonstrated ability to exercise discretion and independent judgment in negotiations and strategic decisions.
  • Strong analytical skills with the ability to interpret data and develop actionable insights.
  • Exceptional communication, presentation, and collaboration skills across multiple stakeholders.
  • Experience influencing pricing strategies, migration planning, and account growth initiatives.
  • Proficiency in CRM tools and forecasting methodologies for managing renewal pipelines.
Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.


Location Based Pay Ranges
$88,562 - $118,079 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$92,996 - $123,991 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$97,419 - $129,891 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 

 
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

  Learn more about Lumen's: Benefits

Bonus Structure

#LI-Remote

What to Expect Next

Requisition #: 342228

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

What Lumen Technologies employees say

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About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

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