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Lumen Account information

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$29.5K

$65.8K

$106K

How much do lumen account jobs pay per year?

As of Aug 22, 2026, the average yearly pay for lumen account in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is a Lumen account?

A Lumen Account is an online account provided by Lumen Technologies, formerly known as CenturyLink, that allows customers to manage their telecommunications services. With a Lumen Account, users can view and pay bills, access account information, manage service settings, and get support. Businesses often use Lumen Accounts to oversee multiple services such as internet, phone, and networking solutions, streamlining account management and service customization. The account portal is designed for convenience, providing secure, 24/7 access to essential tools and resources.

What are the key skills and qualifications needed to thrive as a Lumen Account Manager?

To thrive as a Lumen Account Manager, you need a strong background in sales, telecommunications knowledge, and account management experience, often supported by a relevant degree. Familiarity with CRM platforms such as Salesforce, contract management systems, and Lumen’s suite of communication and network solutions is highly valuable. Strong interpersonal skills, negotiation abilities, and proactive problem-solving set top performers apart in this role. These skills are crucial for building client relationships, driving revenue growth, and successfully managing complex customer needs in a competitive industry.

How does a Lumen Account Manager typically collaborate with internal teams to deliver solutions for clients?

Lumen Account Managers work closely with internal teams such as sales engineers, product specialists, and customer support to design and implement tailored solutions for clients. This collaboration often involves regular strategy meetings, joint client calls, and knowledge-sharing sessions to ensure that client needs are fully understood and addressed. Effective communication and coordination are key, as Account Managers act as the primary point of contact, translating client requirements into actionable tasks for different departments. By fostering strong interdepartmental relationships, Account Managers help ensure projects are delivered on time and to client specifications.

What is the difference between Lumen Account vs Network Technician?

AspectLumen AccountNetwork Technician
CredentialsCustomer service skills, basic technical knowledgeTechnical certifications (e.g., CompTIA Network+), technical training
Work EnvironmentCustomer support, account management, office and remote settingsTechnical troubleshooting, network setup, on-site or remote
Employer & IndustryTelecommunications, customer service firmsIT service providers, telecom companies

While both roles involve working within the telecommunications industry, a Lumen Account focuses on customer account management and support, whereas a Network Technician handles technical network setup and troubleshooting. Understanding these differences helps clarify career paths and job expectations in the telecom sector.

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Cities with the most Lumen Account job openings:

What states have the most Lumen Account jobs?

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What job categories do people searching Lumen Account jobs look for?

The top searched job categories for Lumen Account jobs are:

Lumen Account jobs near you
Infographic showing various Lumen Account job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

Account Manager II- Desk Based Sales

Lumen Technologies

LA • Remote

$50K - $67K/yr

Full-time

Medical, Life

This job post has expired today. Applications are no longer accepted.

Lumen Technologies rating

8.6

Company rating: 8.6 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

12th of 99 rated telecommunications companies

Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role

This role is responsible for producing new sales and growing brand awareness within a defined territory by selling the Lumen portfolio of products, services and solutions. As a desk-based position, with limited field engagement, this role will target mostly new logo acquisition and development through well-supported sales and prospecting motions, as well as assist in development of peers and newer team members when required.

Location

Allows for Work From Home in the Eastern and Central Time Zones.

The Main Responsibilities
  • Desk-based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles.
  • Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue. 
  • Prospect and qualify through calls, emails, social media, internal marketing campaigns, call blitzes, follow up, etc.
  • Effectively navigate company systems and tools to provide customers with timely quotes, follow up.
  • Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call. 
  • Engage internal resources and support personnel to provide an exceptional customer experience.
  • Leverage the broader sales resource eco-system to drive high impact opportunities.
  • Work with urgency through all aspects of the sales cycle through closing.
  • Maintain updated sales stages and accurate notes in Salesforce.com. Create and maintain account plans as required.
  • Provide activity reports as required. Forecast and commit monthly sales volume accurately.
  • Attend assigned meeting and participate in all company training requirements. 
  • Mentor teammates as a senior person on the team and lead by example with a strong attitude, high energy and leadership characteristics.
What We Look For in a Candidate
  • 4+ years sales experience
  • Experience selling similar products and solutions.
  • Experience selling telecom/telecom solutions.
  • Advanced sales experience in a similar desk-based or inside/outside role.
  • History developing new accounts and opening new sales territories a plus. 
  • Ability to conduct an efficient sales call or web-conference.
  • Prepared, organized and planned approach to daily business pursuits.
  • Persuasive selling skills and prospecting skills - cold calling, e-mail, social media, messaging, etc. 
  • Effective relationship building. Positive, effective communicator. Team player and coachable. Results-oriented/outcome-driven. Works well when presented with challenges.
  • Proficiency in Salesforce/CRM.
  • Work daily with integrity and follow the Lumen Unifying Principles.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$50,606 - $67,473 in these states: AL  AR  FL  GA  IA  IN  KS  KY  LA  ME  MO  MS  ND  NE OH  OK  PA  SC  SD  TN  VT  WI  WV   
$53,144 - $70,848 in these states: MI  MN  NC  NH  RI 
$55,671 - $74,221 in these states: CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.   Learn more about Lumen's: Benefits

Bonus Structure

#LI-Remote

Requisition #: 342903

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

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About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

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