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Lumen Account Jobs (NOW HIRING)

The goal is to uncover and enable new opportunities for the Lumen account teams to pursue.Coach the sales and customer success organization, through local enablement programs working with ...

The goal is to uncover and enable new opportunities for the Lumen account teams to pursue.Coach the sales and customer success organization, through local enablement programs working with ...

The goal is to uncover and enable new opportunities for the Lumen account teams to pursue.Coach the sales and customer success organization, through local enablement programs working with ...

The goal is to uncover and enable new opportunities for the Lumen account teams to pursue.Coach the sales and customer success organization, through local enablement programs working with ...

The goal is to uncover and enable new opportunities for the Lumen account teams to pursue.Coach the sales and customer success organization, through local enablement programs working with ...

The goal is to uncover and enable new opportunities for the Lumen account teams to pursue.Coach the sales and customer success organization, through local enablement programs working with ...

Account Manager Sr - SLED

New York, NY · On-site

$84K - $112K/yr

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications ... The Role Responsible for driving sales account development within the SLED organization across the ...

Account Director I - Channel Mgr

MN · Remote

$91K - $122K/yr

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications ... The Role The Account Director I - Channel Management assumes Leadership of the Partner's experience ...

Account Manager Sr - SLED

NJ · Remote

$84K - $112K/yr

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications ... The Role Responsible for driving sales account development within the SLED organization across the ...

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Lumen Account information

See salary details

$29.5K

$65.8K

$106K

How much do lumen account jobs pay per year?

As of Aug 21, 2026, the average yearly pay for lumen account in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is a Lumen account?

A Lumen Account is an online account provided by Lumen Technologies, formerly known as CenturyLink, that allows customers to manage their telecommunications services. With a Lumen Account, users can view and pay bills, access account information, manage service settings, and get support. Businesses often use Lumen Accounts to oversee multiple services such as internet, phone, and networking solutions, streamlining account management and service customization. The account portal is designed for convenience, providing secure, 24/7 access to essential tools and resources.

What are the key skills and qualifications needed to thrive as a Lumen Account Manager?

To thrive as a Lumen Account Manager, you need a strong background in sales, telecommunications knowledge, and account management experience, often supported by a relevant degree. Familiarity with CRM platforms such as Salesforce, contract management systems, and Lumen’s suite of communication and network solutions is highly valuable. Strong interpersonal skills, negotiation abilities, and proactive problem-solving set top performers apart in this role. These skills are crucial for building client relationships, driving revenue growth, and successfully managing complex customer needs in a competitive industry.

How does a Lumen Account Manager typically collaborate with internal teams to deliver solutions for clients?

Lumen Account Managers work closely with internal teams such as sales engineers, product specialists, and customer support to design and implement tailored solutions for clients. This collaboration often involves regular strategy meetings, joint client calls, and knowledge-sharing sessions to ensure that client needs are fully understood and addressed. Effective communication and coordination are key, as Account Managers act as the primary point of contact, translating client requirements into actionable tasks for different departments. By fostering strong interdepartmental relationships, Account Managers help ensure projects are delivered on time and to client specifications.

What is the difference between Lumen Account vs Network Technician?

AspectLumen AccountNetwork Technician
CredentialsCustomer service skills, basic technical knowledgeTechnical certifications (e.g., CompTIA Network+), technical training
Work EnvironmentCustomer support, account management, office and remote settingsTechnical troubleshooting, network setup, on-site or remote
Employer & IndustryTelecommunications, customer service firmsIT service providers, telecom companies

While both roles involve working within the telecommunications industry, a Lumen Account focuses on customer account management and support, whereas a Network Technician handles technical network setup and troubleshooting. Understanding these differences helps clarify career paths and job expectations in the telecom sector.

More about Lumen Account jobs

What cities are hiring for Lumen Account jobs?

Cities with the most Lumen Account job openings:

What states have the most Lumen Account jobs?

States with the most job openings for Lumen Account jobs include:

Infographic showing various Lumen Account job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

Full-time

Medical, Life

Posted 11 days ago


Lumen Technologies rating

8.6

Company rating: 8.6 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

12th of 99 rated telecommunications companies


Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role

The Data Center Specialized Sales Team has three areas of focus:The Data Center Specialized seller is a change champion with a strong passion for coaching, industry and consultive sales experience. Providing consistent best practice reinforcement and mentoring sales professionals. This position involves shifting mindset, elevating skills, and ensuring teams are leveraging proper resources to feel supported and set-up for success.To create a foundation for outcome-based solutions by evangelizing and advocating Lumen's business impact and thought leadership to Data Center customers. They Identify what business outcomes can be realized and demonstrate how Lumen's growth services can deliver those outcomes. The goal is to uncover and enable new opportunities for the Lumen account teams to pursue.Coach the sales and customer success organization, through local enablement programs working with stakeholders to mentor the teams to increase knowledge and capability, supporting the transformation of the organization. To grow pipeline and increase the mix of solutions sold.

The Main Responsibilities
  • Will support early-stage customer development, with particular focus on our Data Center service offerings & connectivity solutions. Working alongside the sales team positioning Lumen services directly with the customer
  • A virtual member of the team, accountable for technology outcome vision for customers. Works closely with the account teams to form part of the early opportunity pursuit function: early stage engagement, opportunity discovery and development through close of the sale and ongoing support post sale 
  • Requires knowledge and understanding of customer's business, industry, technology trends and competitors. To facilitate the pursuit strategy, identification, and development of opportunities for Sales and customer success reps
  • Establishes business relationships at senior levels of a customer which facilitates the introduction of how Solution aligns to customer outcomes
  • Orchestrate and deliver content, information, and tools to prepare sellers to deliver on Lumen business goals including building client relationships, identifying client need, how Lumen's platform can meet client needs 
  • Support thought leadership to generate new areas for the Lumen to up-sell and cross-sell
  • Interface to the product organization, to capture customer input on areas of improvement that is needed to drive greater adoption of Lumen Data Center offerings Will continually evaluate and deploy new improved enablement methods and initiatives
  • Typically collaborates with Product, Marketing and Sales Operations to create content
  • Drive initiatives and track and measure performance Designs and leads Solutions Development/Unfreezing/ Advisement Workshops 
  • Track and measure the results of enablement programs, and regularly report results to key business stakeholders 
What We Look For in a Candidate
  • Ability to speak, articulate and collaborate with the c-suite of customers on NaaSStrong Technical knowledge of Data Center operations and sale
  • Ability to orchestrate and provide the "bridge" between Product, Enablement, Sales and CustomersConsultative, inquisitive approach to customer engagement (listen to understand, not to respond)
  • Proven track record of managing successful GTM programs, especially as they relate to the launch of Minimum Viable Products (MVPs)
  • Ability to translate the high-level vision to customer use-cases and, ultimately, case studies
  • Similarly translate Lumen's technical capabilities to the application of the technology to the customer
  • Technical understanding of the digital marketplace/workflow
  • Strong consultative selling expertise with ability to lead with questions and curiosity, not product
  • Program management experience as it relates to sales enablement and business development motions

Preferred skills:

  • Bachelor's degree or equivalent combination of applicable education and experience required; MBA or related graduate degree preferred 
  • Strong relationship skills
  • Experience selling Data Center Services, managed services and applications
  • Exceptional strategic planning, solution management
  • Experience at being a strategic member of sales team who contributes significantly to growth and development of the businessHigh energy level and demonstrated drive to succeed. 
Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$148,441 - $197,921 in these states: NJ, NY

$141,694 -$188,925 in these States: VA, NC

$134946 - $179928 in these states GA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

  Learn more about Lumen's: Benefits

Bonus Structure

#LI-Remote

Requisition #: 342814

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.


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About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

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