Sr Director, Marketing
Plymouth, MI · Remote
Lead regional Account-Based Marketing (ABM) programs supporting Enterprise and Strategic Account ... AT&T, Verizon, Lumen, Spectrum, and other market providers. * Partner with Product, Sales, and ...
Sr Director, Marketing
Plymouth, MI · Remote
Lead regional Account-Based Marketing (ABM) programs supporting Enterprise and Strategic Account ... AT&T, Verizon, Lumen, Spectrum, and other market providers. * Partner with Product, Sales, and ...
Sr Director, Marketing
Royal Oak, MI · Remote
Lead regional Account-Based Marketing (ABM) programs supporting Enterprise and Strategic Account ... AT&T, Verizon, Lumen, Spectrum, and other market providers. * Partner with Product, Sales, and ...
Sr Director, Marketing
Royal Oak, MI · Remote
Lead regional Account-Based Marketing (ABM) programs supporting Enterprise and Strategic Account ... AT&T, Verizon, Lumen, Spectrum, and other market providers. * Partner with Product, Sales, and ...
Lumen Account information
What is a Lumen account?
A Lumen Account is an online account provided by Lumen Technologies, formerly known as CenturyLink, that allows customers to manage their telecommunications services. With a Lumen Account, users can view and pay bills, access account information, manage service settings, and get support. Businesses often use Lumen Accounts to oversee multiple services such as internet, phone, and networking solutions, streamlining account management and service customization. The account portal is designed for convenience, providing secure, 24/7 access to essential tools and resources.
What are the key skills and qualifications needed to thrive as a Lumen Account Manager?
To thrive as a Lumen Account Manager, you need a strong background in sales, telecommunications knowledge, and account management experience, often supported by a relevant degree. Familiarity with CRM platforms such as Salesforce, contract management systems, and Lumen’s suite of communication and network solutions is highly valuable. Strong interpersonal skills, negotiation abilities, and proactive problem-solving set top performers apart in this role. These skills are crucial for building client relationships, driving revenue growth, and successfully managing complex customer needs in a competitive industry.
How does a Lumen Account Manager typically collaborate with internal teams to deliver solutions for clients?
Lumen Account Managers work closely with internal teams such as sales engineers, product specialists, and customer support to design and implement tailored solutions for clients. This collaboration often involves regular strategy meetings, joint client calls, and knowledge-sharing sessions to ensure that client needs are fully understood and addressed. Effective communication and coordination are key, as Account Managers act as the primary point of contact, translating client requirements into actionable tasks for different departments. By fostering strong interdepartmental relationships, Account Managers help ensure projects are delivered on time and to client specifications.
What is the difference between Lumen Account vs Network Technician?
| Aspect | Lumen Account | Network Technician |
|---|---|---|
| Credentials | Customer service skills, basic technical knowledge | Technical certifications (e.g., CompTIA Network+), technical training |
| Work Environment | Customer support, account management, office and remote settings | Technical troubleshooting, network setup, on-site or remote |
| Employer & Industry | Telecommunications, customer service firms | IT service providers, telecom companies |
While both roles involve working within the telecommunications industry, a Lumen Account focuses on customer account management and support, whereas a Network Technician handles technical network setup and troubleshooting. Understanding these differences helps clarify career paths and job expectations in the telecom sector.
What are popular job titles related to Lumen Account jobs in Michigan?
For Lumen Account jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Lumen Account jobs in Michigan look for?
The top searched job categories for Lumen Account jobs in Michigan are:
What cities in Michigan are hiring for Lumen Account jobs?
Cities in Michigan with the most Lumen Account job openings:
Job description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
The role sits at the intersection of product strategy, revenue growth, brand execution, and sales enablement. The Senior Director leads a team responsible for delivering measurable business outcomes through integrated marketing programs, strategic partnerships, commercial campaigns, and customer engagement initiatives. Success is measured by pipeline generation, revenue contribution, market share growth, customer engagement, and seller effectiveness.
This position requires a strategic thinker with strong business acumen who can translate market opportunities into actionable programs that accelerate growth while maintaining Comcast Business's reputation as a trusted, innovative, and enterprise-grade technology partner.
Job Summary
This role is responsible for developing and executing comprehensive marketing strategies that drive revenue growth, customer acquisition, customer retention, brand awareness, and market leadership across the Heartland Region. This leader serves as a strategic business partner to Sales, Product, Operations, and Executive Leadership, owning regional demand generation, solution positioning, sales enablement, event strategy, and go-to-market execution.The role sits at the intersection of product strategy, revenue growth, brand execution, and sales enablement. The Senior Director leads a team responsible for delivering measurable business outcomes through integrated marketing programs, strategic partnerships, commercial campaigns, and customer engagement initiatives. Success is measured by pipeline generation, revenue contribution, market share growth, customer engagement, and seller effectiveness.
This position requires a strategic thinker with strong business acumen who can translate market opportunities into actionable programs that accelerate growth while maintaining Comcast Business's reputation as a trusted, innovative, and enterprise-grade technology partner.
Job Description
Core Responsibilities:Strategic Marketing Leadership
- Develop and execute regional marketing strategies aligned with Comcast Business growth objectives, revenue targets, and market priorities.
- Partner with Senior Sales Leadership to align marketing investments with business goals, regional priorities, and strategic growth initiatives.
- Lead annual and quarterly marketing planning processes, establishing measurable objectives and key performance indicators.
- Evaluate market trends, customer needs, competitive dynamics, and emerging opportunities to influence business strategy and marketing priorities.
- Exercise independent judgment and discretion in matters of strategic significance, budget allocation, and market positioning.
- Own regional top-of-funnel and mid-funnel demand generation strategies designed to increase qualified pipeline and revenue growth.
- Develop and oversee integrated campaigns supporting Ethernet, SD-WAN, Security, Mobility, Managed Services, Connectivity, and emerging Comcast Business solutions.
- Partner closely with Enterprise, Small Business, Channel, and Partner Sales organizations to align marketing initiatives with quota attainment and growth objectives.
- Drive acquisition, retention, expansion, and base-growth marketing programs across targeted customer segments.
- Lead regional Account-Based Marketing (ABM) programs supporting Enterprise and Strategic Account sales efforts.
- Oversee digital campaigns, webinars, thought leadership initiatives, customer events, sponsorships, and field marketing activities.
- Collaborate with Sales Operations to implement lead scoring, lead management, and opportunity handoff processes that improve conversion rates and marketing effectiveness.
- Translate complex technical capabilities into clear, compelling customer value propositions.
- Develop messaging frameworks that effectively communicate Comcast Business's differentiated network, technology, security, and customer experience advantages.
- Establish and maintain competitive positioning against key competitors including AT&T, Verizon, Lumen, Spectrum, and other market providers.
- Partner with Product, Sales, and Operations teams to support go-to-market readiness and successful product launches.
- Ensure marketing content accurately reflects product capabilities, customer outcomes, and market needs.
- Lead the development of tools, resources, and programs that help sellers effectively communicate Comcast Business value propositions and win customer opportunities.
- Oversee creation of:
- Sales presentations and executive customer materials
- Competitive battlecards
- Customer success stories and case studies
- Industry-specific messaging frameworks
- Campaign toolkits and playbooks
- Event and sponsorship activation materials
- Partner with Enterprise Sales, Small Business Sales, Channel Sales, Business Development, and Partner organizations to support revenue-generating initiatives.
- Ensure alignment between marketing strategies and front-line sales execution.
- Ensure Comcast Business is consistently positioned as a reliable, enterprise-grade, innovative, and customer-focused technology provider.
- Maintain brand consistency across paid media, owned channels, events, sponsorships, field marketing, customer communications, and sales materials.
- Lead cross-functional communication strategies that promote consistent messaging and alignment across departments.
- Oversee regional customer engagement activities, executive events, trade shows, community partnerships, and strategic sponsorship opportunities.
- Lead, coach, and develop a high-performing marketing organization focused on collaboration, innovation, accountability, and business impact.
- Establish policies, operational procedures, governance standards, and budget management practices for marketing activities and investments.
- Manage vendor relationships, agency partnerships, sponsorship agreements, and external marketing resources.
- Foster a culture of continuous improvement through data-driven decision making and performance measurement.
- Ensure efficient execution of campaigns, events, and programs while maintaining fiscal responsibility.
- Measure and analyze the effectiveness of marketing programs using data-driven insights and performance metrics.
- Evaluate campaign ROI, pipeline contribution, lead conversion, customer acquisition, customer retention, and revenue impact.
- Develop executive reporting and business reviews that demonstrate marketing performance and strategic impact.
- Use analytics and customer insights to optimize future investments and program strategies.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Analytics, Data Analysis, Marketing Initiatives, Marketing StrategiesWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
10 Years +Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.