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LSA Associates, Inc.

Field Archaeologists

Irvine, CA · On-site

$24 - $30/hr

LSA is seeking to hire field archaeologists on a full-time and hourly, project-hire basis from a variety of market locations throughout California. The selected candidate(s) will work with a managing ...

LSA Management

Service Manager - New (Converge)

Durham, NC · On-site

$28 - $29/hr

At LSA Management , we're more than property managers-we're community builders . As the property management arm of Laurel Street , we specialize in affordable housing , mixed-income communities , and ...

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How much do lsa jobs pay per year?

As of Jun 18, 2026, the average yearly pay for lsa in the United States is $68,942.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $87,000.00 per year, depending on experience, location, and employer.

Why is Gen Z struggling to find jobs?

Gen Z job seekers often face challenges such as limited work experience, high competition, and employers' preference for candidates with specific skills or certifications. Additionally, economic factors and shifts toward remote work have changed hiring patterns, making entry-level opportunities more competitive for this age group.

What is an LSA job?

An LSA (Learning Support Assistant) provides support to students with special educational needs (SEN) in a classroom setting. They work closely with teachers to assist children in their learning, ensuring they can access the curriculum effectively. LSAs may provide one-on-one support, help with classroom activities, and assist with behavioral or developmental needs. Their role is crucial in creating an inclusive and supportive learning environment.

What are the key skills and qualifications needed to thrive in the Lsa position, and why are they important?

To excel as a Learning Support Assistant (LSA), you need a background in education or child development, patience, and adaptability, often supported by relevant qualifications such as a CACHE Level 2 or 3 Teaching Assistant certificate. Familiarity with classroom technology, Individual Education Plans (IEPs), and various teaching resources is highly valuable for this position. Strong communication, teamwork, and empathy enable LSAs to support students effectively and collaborate with teachers. These skills ensure a positive learning environment and the ability to meet the varied needs of students with diverse abilities.

What job is an LSA?

An LSA, or Learning Support Assistant, is a role in educational settings where the individual provides support to students with learning difficulties or disabilities. LSAs assist with classroom activities, help implement individual education plans (IEPs), and work under the supervision of teachers to promote student learning and inclusion.

What are the typical daily responsibilities of a Learning Support Assistant (LSA)?

As an LSA, your daily responsibilities include supporting individual students or small groups with their educational tasks, assisting the class teacher with lesson preparation, and helping to implement specific learning strategies for students with special educational needs. You may work closely with teachers and other support staff to monitor student progress and adapt support as needed. Additionally, LSAs often assist with classroom management, supervise students during break times, and foster a positive, inclusive atmosphere. These tasks help ensure all students receive the support they need to achieve their learning goals.

What job makes $10,000 a month without a degree?

An LSA (Learning and Support Assistant) typically does not earn $10,000 a month without a degree; however, high-paying roles that can reach this level without a degree include sales, real estate, or entrepreneurship, especially in commission-based positions or business ownership. These roles often require strong communication skills, experience, and sometimes certifications or licenses, but they do not always mandate formal higher education.

What jobs pay 2000 a day?

Jobs for Licensed Social Assistants (LSAs) typically do not pay $2000 a day; such high daily earnings are more common in specialized fields like high-level consulting, executive roles, or certain medical and legal professions. Achieving this level of income usually requires advanced qualifications, extensive experience, or working in high-demand, high-stakes environments.
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Lsa jobs near you

LSA Customer Service Team Lead

Seacoast Service Partners

Stuart, FL • On-site

$27 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

LSA Customer Service Team Lead
Residential HVAC & Plumbing
Seacoast Service Partners
Location: Stuart, FL - 100% In-Office (No Remote or Hybrid)
Pay: $27.00 - $35.00 per hour + incentive compensation
Job Type: Full-time, Non-Exempt (Hourly)
Reports To: Shared Services Manager
About Seacoast Service Partners
Seacoast Service Partners (SSP) is a growing, PE-backed residential home services platform transforming the plumbing and HVAC industry with leading partners across Florida. We're building a centralized customer care function to support our family of brands, and we're hiring a hands-on LSA Customer Service Team Lead to help stand it up and run it.
Our Core Values guide everything we do:
  • Working Together - We are people who care about improving lives and our communities.
  • Safety Above All - We are dedicated to creating a safe workforce and workplace for every team member.
  • Integrity & Trust - We deliver the highest quality services to solve our customers' toughest challenges.
  • Results & Growth - We are committed to continuously striving for profitable growth and reinvestment in the future.
Position Summary
LSA Customer Service Team Lead supports the day-to-day performance, quality, and development of a small Customer Service Representative (CSR) team (3-5 people) handling inbound and outbound communications across our home services operating companies. This role focuses on floor-level coaching, call quality, training reinforcement, and keeping the team on track-while also taking overflow calls as needed. The Team Lead reports to the Shared Services Manager, who provides broader oversight and handles higher-level responsibilities.
What You'll Own
Team Leadership & Development
  • Assist with CSR onboarding and reinforce training on systems, scripts, and brand standards
  • Support onboarding of new CSRs and reinforce training on systems, scripts, and brand standards
  • Coach and develop the team through 1:1s, call reviews, and group huddles
  • Build and maintain call scripts, SOPs, objection-handling guides, and training materials
  • Answer inbound calls as needed to support the team during peak volume
  • Provide real-time coaching and feedback to help CSRs stay on track and grow

Quality Assurance & Call Monitoring
  • Monitor live and recorded calls daily using RingCentral
  • Score calls against a defined QA rubric covering greeting, discovery, booking, and closing
  • Deliver timely, actionable feedback and track coaching follow-through
  • Identify systemic issues (script gaps, routing errors, training needs) and escalate with recommended fixes

Google LSA Compliance & Lead Management
  • Maintain Google Guaranteed / Local Services Ads accreditation across all managed accounts
  • Review LSA leads daily and dispute invalid, spam, or out-of-area leads within Google's response window
  • Track LSA lead-to-booking conversion and surface quality issues back to marketing
  • Keep all compliance documentation (licensing, insurance, background checks) current

Performance Reporting & Analytics
  • Build and maintain KPI dashboards covering booking rate, average handle time (AHT), CSAT, abandonment rate, and first-call resolution
  • Produce weekly and monthly performance reports for the leadership team
  • Present insights, trends, and recommended actions in regular operations reviews

Systems & Technology
  • Manage CSR workflows, dispatch handoffs, and job creation in ServiceTitan
  • Maintain CRM data hygiene, pipeline accuracy, and lead status discipline
  • Configure and troubleshoot RingCentral call flows, IVRs, call queues, and reporting
  • Partner with the marketing team on lead routing, call tracking, and attribution accuracy
Key Performance Indicators
You will be measured on:
  • Google LSA accreditation and Google Guaranteed status maintained at all times
  • Customer satisfaction (CSAT) rating of 4.8 / 5.0 or higher
  • Booking conversion rate at or above target
  • Average speed to answer under 30 seconds
  • Call abandonment rate under 5%
  • First-call resolution at 85% or higher
  • 100% of CSRs receive QA-scored calls each month
Required Qualifications
  • 2+ years in a call center or high-volume customer service environment
  • Experience in a team lead, senior CSR, or coaching role is a plus
  • Familiarity with ServiceTitan or similar field service software (preferred)
  • Familiarity with RingCentral or similar phone/VoIP system
  • Experience working with a CRM or customer management system
  • Basic familiarity with Google Local Services Ads is a plus; willingness to learn is required
  • Strong written and verbal communication skills
  • Proficiency in Google Sheets or Excel for reporting and analysis
  • Proven ability to coach, develop, and retain front-line team members
  • High school diploma or equivalent required
  • Ability to work 100% on-site at our Cape Coral/Fort Myers office (this is not a remote or hybrid role)
Preferred Qualifications
  • Experience in home services (plumbing, HVAC, electrical, or similar trades)
  • Background in training design, QA frameworks, or call coaching methodologies
  • Familiarity with call tracking and attribution platforms
  • Experience in a multi-location or private-equity-backed operating environment
  • Bilingual English/Spanish
What We Offer
  • Hourly pay of $27.00 - $35.00 plus incentive compensation (direct commission + team performance override, with potential to earn an additional $12,000 - $15,000 annually)
  • Medical, dental, and vision insurance
  • Paid time off and paid holidays
  • 401(k) with company match
  • Clear growth path in a scaling, PE-backed home services platform
  • Opportunity to build a centralized call center from the ground up with executive support and real budget
To Apply
Apply directly through Indeed with your resume. In your application, please share a specific call center KPI you've improved and how you did it.
Seacoast Service Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

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