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Loyalty Program Manager Jobs in Minnesota (NOW HIRING)

Crisp and Green

Guest Experience Champion

Wayzata, MN · On-site

$40K - $45K/yr

Experience managing customer feedback platforms, guest recovery programs, or loyalty programs preferred. * Restaurant, retail, hospitality, or multi-unit experience strongly preferred. * Exceptional ...

Kobie Marketing

Sr. Account Manager

Minneapolis, MN · Remote

Support cross-functional efforts to optimize Kobie client's loyalty program in support of Kobie's mission to drive enterprise value through Loyalty, including bonus offer planning, management ...

Fleet Farm

Sales Manager

Mankato, MN

Positive promotion of Fleet Farm customer loyalty program, credit card, and other company ... management experience within a Big Box retailer preferred. * Proven ability to lead, coach, and ...

Fleet Farm

Logistics Manager

Hastings, MN · On-site

Positive promotion of Fleet Farm customer loyalty program, credit card, and other company ... of management experience with a Big Box retailer preferred. * Proven ability to lead, coach, and ...

Fleet Farm

Logistics Manager

Brooklyn Park, MN · On-site

Positive promotion of Fleet Farm customer loyalty program, credit card, and other company ... of management experience with a Big Box retailer preferred. * Proven ability to lead, coach, and ...

Fleet Farm

Logistics Manager

Lakeville, MN · On-site

Positive promotion of Fleet Farm customer loyalty program, credit card, and other company ... of management experience with a Big Box retailer preferred. * Proven ability to lead, coach, and ...

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Loyalty Program Manager information

See Minnesota salary details

$37.7K

$105.2K

$153.8K

How much do loyalty program manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for loyalty program manager in Minnesota is $105,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,900.00 and $129,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Loyalty Program Manager, and why are they important?

To thrive as a Loyalty Program Manager, you need expertise in marketing strategy, data analysis, and customer relationship management, typically supported by a degree in marketing or business. Familiarity with CRM platforms, loyalty program software, and analytics tools like Salesforce, Tableau, or Excel is essential. Strong interpersonal skills, creativity, and the ability to interpret consumer insights help you design engaging programs and foster customer loyalty. These skills are crucial for building effective loyalty initiatives that drive customer retention and business growth.

What does a Loyalty Program Manager do?

A Loyalty Program Manager is responsible for designing, implementing, and managing customer loyalty programs that encourage repeat business and foster customer engagement. They analyze customer data, develop strategies to improve customer retention, and coordinate with marketing, sales, and IT teams to ensure the program's success. Additionally, they monitor program performance, handle customer feedback, and make adjustments to maximize effectiveness and customer satisfaction.

How does a Loyalty Program Manager typically collaborate with marketing and customer service teams?

A Loyalty Program Manager works closely with marketing teams to design and execute campaigns that drive customer engagement and retention. They also coordinate with customer service teams to ensure smooth program enrollment, address member inquiries, and resolve any issues quickly. This cross-functional collaboration ensures that the loyalty program aligns with broader business objectives and delivers a seamless experience for members. Effective communication and project management skills are key to managing these partnerships and achieving program goals.

What is the difference between Loyalty Program Manager vs Customer Relationship Manager?

AspectLoyalty Program ManagerCustomer Relationship Manager
Primary FocusDesigning and managing loyalty programs to retain customersBuilding and maintaining overall customer relationships and satisfaction
Skills & CertificationsMarketing, data analysis, CRM tools, loyalty program platformsCustomer service, communication, CRM software, sales skills
Work EnvironmentMarketing teams, loyalty platforms, retail or hospitality sectorsSales departments, customer service centers, various industries

While both roles focus on customer engagement, the Loyalty Program Manager specializes in creating and managing loyalty initiatives to boost retention, whereas the Customer Relationship Manager oversees overall customer satisfaction and relationship building. The roles often overlap but serve distinct strategic purposes within organizations.

What are the most commonly searched types of Loyalty Program jobs in Minnesota? The most popular types of Loyalty Program jobs in Minnesota are:
What are popular job titles related to Loyalty Program Manager jobs in Minnesota? For Loyalty Program Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Loyalty Program Manager jobs in Minnesota look for? The top searched job categories for Loyalty Program Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Loyalty Program Manager jobs? Cities in Minnesota with the most Loyalty Program Manager job openings:
Loyalty Program Manager jobs near you
Infographic showing various Loyalty Program Manager job openings in Minnesota as of July 2026, with employment types broken down into 1% As Needed, 64% Full Time, 28% Part Time, 1% Temporary, and 6% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $105,248 per year, or $50.6 per hour.
Guest Experience Champion

Guest Experience Champion

Crisp and Green

Wayzata, MN • On-site

$40K - $45K/yr

Full-time

Posted 21 days ago

Crisp & Green rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Job Type
Full-time
Description
The Guest Experience Champion serves as the voice of the guest and a champion of hospitality across all Steele Brands concepts. This role is responsible for ensuring every guest interaction reflects our commitment to delivering exceptional experiences while supporting restaurant teams in creating meaningful connections that drive loyalty and brand advocacy.
The Guest Experience Champion manages guest feedback channels, guest recovery efforts, loyalty support, and hospitality initiatives while identifying trends and opportunities to improve the overall guest journey. This role partners closely with Operations, Training, Marketing, Technology, and Franchise teams to ensure guest and team experiences remain at the center of every decision.
The Guest Experience Champion plays a critical role in protecting brand reputation, strengthening guest loyalty, supporting field teams, and helping Steele Brands consistently deliver experiences that Power Better Days.
Responsibilities
Guest Experience & Recovery
  • Review, investigate, and respond to guest feedback, reviews, and customer inquiries within established service level expectations.
  • Deliver thoughtful and personalized guest recovery solutions that strengthen guest loyalty and protect brand reputation.
  • Manage guest interactions across web comments, reviews, social media referrals, and loyalty-related inquiries.
  • Escalate and coordinate complex guest concerns with appropriate corporate and field leadership teams.
  • Maintain detailed and accurate records of guest interactions and resolutions.
  • Identify fraudulent, duplicate, or recurring claims and partner with leadership to mitigate risk and recovery costs.

Hospitality & Team Experience
  • Serve as a hospitality resource for restaurant teams by providing coaching, guidance, and best practices for creating exceptional guest experiences.
  • Partner with field leaders to reinforce hospitality standards and celebrate guest experience successes.
  • Support the development and implementation of guest experience programs, hospitality initiatives, and service standards.
  • Help cultivate a culture where hospitality, empathy, and relationship-building are prioritized at every level of the organization.
  • Recognize opportunities to elevate both guest and team experiences through process improvements and operational enhancements.

Reporting & Insights
  • Monitor guest experience metrics, review trends, and identify recurring opportunities across restaurants and markets.
  • Provide regular reporting and actionable insights to Operations, Marketing, Training, Culinary, and Executive Leadership teams.
  • Assist in developing guest experience scorecards, dashboards, and performance reporting.
  • Track guest recovery activity and identify opportunities to improve guest satisfaction and operational execution.

Loyalty & Guest Engagement
  • Support the administration of loyalty programs, rewards, guest recovery credits, and guest account maintenance.
  • Assist guests with loyalty program questions, point adjustments, account troubleshooting, and reward redemption inquiries.
  • Partner with Marketing and Technology teams to improve guest engagement and loyalty program performance.

Cross-Functional Support
  • Collaborate with Operations, Training, Marketing, Technology, and Franchise teams to improve guest-facing processes and programs.
  • Assist with testing and implementation of new guest experience initiatives and technologies.
  • Support hospitality training content, resources, and communication materials.
  • Participate in special projects focused on enhancing the overall guest and team experience.

Requirements
  • Associate or Bachelor's degree in Hospitality, Business, Communications, Marketing, or related field preferred.
  • At least two years of experience in hospitality, guest services, restaurant operations, customer experience, or a related field.
  • Experience managing customer feedback platforms, guest recovery programs, or loyalty programs preferred.
  • Restaurant, retail, hospitality, or multi-unit experience strongly preferred.
  • Exceptional written and verbal communication skills.
  • Strong hospitality mindset with a genuine passion for serving others.
  • Ability to resolve conflict professionally while maintaining empathy and brand integrity.
  • Excellent organizational and time management skills.
  • Strong attention to detail and follow-through.
  • Ability to identify trends and translate guest feedback into actionable recommendations.
  • Strong customer service and relationship-building skills.
  • Ability to maintain professionalism and composure in challenging situations.
  • Proficiency in Microsoft Office Suite and customer experience platforms.
  • Ability to work independently while collaborating effectively across departments.
  • Demonstrated ability to manage multiple priorities in a fast-paced environment.
  • Positive attitude, growth mindset, and commitment to continuous improvement.
  • Willingness to occasionally travel for restaurant visits, training, and hospitality

Salary Description
$40,000 - $45,000

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