Analyst, Loyalty & CRM
$85K - $120K/yr
The Analyst, Loyalty & CRM Analytics helps improve customer retention, repeat purchases, and ... department and specialty stores, e-commerce and digital stores, and through our more than 5,300 ...
Analyst, Loyalty & CRM
$85K - $120K/yr
The Analyst, Loyalty & CRM Analytics helps improve customer retention, repeat purchases, and ... department and specialty stores, e-commerce and digital stores, and through our more than 5,300 ...
... departmental budget, ensuring efficient allocation of resources and accountability for spend against results • Evaluate, select, and manage the marketing technology stack, ensuring platforms are ...
... departmental budget, ensuring efficient allocation of resources and accountability for spend against results • Evaluate, select, and manage the marketing technology stack, ensuring platforms are ...
... departmental budget, ensuring efficient allocation of resources and accountability for spend against results Evaluate, select, and manage the marketing technology stack, ensuring platforms are ...
... departmental budget, ensuring efficient allocation of resources and accountability for spend against results Evaluate, select, and manage the marketing technology stack, ensuring platforms are ...
Retail Department Manager
Terre Haute, IN · On-site
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Retail Department Manager
Terre Haute, IN · On-site
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Retail Department Manager
Terre Haute, IN · On-site
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Retail Department Manager
Terre Haute, IN · On-site
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Retail Department Manager
Sidney, OH · On-site
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Retail Department Manager
Sidney, OH · On-site
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Retail Department Manager
Linton, IN · On-site
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Retail Department Manager
Linton, IN · On-site
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Retail Department Manager
Homewood, IL · On-site
$16.25 - $17.25/hr
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Retail Department Manager
Homewood, IL · On-site
$16.25 - $17.25/hr
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Retail Department Manager
Muskegon, MI · On-site
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Retail Department Manager
Muskegon, MI · On-site
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Retail Department Manager
Harlingen, TX · On-site
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Retail Department Manager
Harlingen, TX · On-site
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Retail Department Manager
Cincinnati, OH · On-site
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Retail Department Manager
Cincinnati, OH · On-site
Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty. * Ensure that all product within the department is merchandised and recovered ...
Loyalty Department information
See salary details
$7.93 - $9.97
0% of jobs
$9.97 - $12
0% of jobs
$12 - $14.03
3% of jobs
$14.03 - $16.06
14% of jobs
$17.45 is the 25th percentile. Wages below this are outliers.
$16.06 - $18.09
12% of jobs
$18.09 - $20.13
20% of jobs
The median wage is $20.23 / hr.
$20.13 - $22.16
21% of jobs
$22.92 is the 75th percentile. Wages above this are outliers.
$22.16 - $24.19
13% of jobs
$24.19 - $26.22
12% of jobs
$26.22 - $28.26
5% of jobs
$28.26 - $30.29
0% of jobs
$7
$21
$30
How much do loyalty department jobs pay per hour?
As of Jul 16, 2026, the average hourly pay for loyalty department in the United States is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.
What does a loyalty department do?
A loyalty department manages customer reward programs, develops strategies to increase customer retention, and analyzes data to improve loyalty initiatives. Employees often use customer relationship management (CRM) tools and require strong communication and analytical skills. Their goal is to enhance customer satisfaction and encourage repeat business.
What is a Loyalty Department?
A Loyalty Department is a specialized team within a company responsible for designing, implementing, and managing customer loyalty programs. Their main goal is to retain existing customers by offering incentives such as rewards, discounts, or exclusive offers. Members of the Loyalty Department analyze customer data to tailor programs that increase customer satisfaction and encourage repeat business. They also work closely with marketing and customer service teams to ensure a seamless customer experience. By fostering strong customer relationships, the Loyalty Department helps drive long-term business growth.
What is the difference between Loyalty Department vs Customer Service Representative?
| Aspect | Loyalty Department | Customer Service Representative |
|---|---|---|
| Required credentials | Customer service experience, familiarity with loyalty programs | Customer service skills, communication skills |
| Work environment | Office setting, team-based | Call center, retail, or office |
| Employer usage | Develops and manages loyalty programs, analyzes customer data | Handles customer inquiries, resolves issues |
| Search intent | Interested in loyalty program roles, customer retention | Customer support, complaint resolution |
The Loyalty Department focuses on creating and managing customer loyalty programs, analyzing customer data, and improving retention strategies. Customer Service Representatives primarily handle direct customer interactions, resolving issues and providing support. While both roles require strong communication skills, the Loyalty Department emphasizes program management and data analysis, whereas Customer Service Representatives focus on immediate customer satisfaction and problem-solving.
What are some common challenges faced by professionals working in a Loyalty Department, and how can they be addressed?
Professionals in a Loyalty Department often face the challenge of keeping customer engagement high while adapting to rapidly changing consumer expectations. Balancing personalized rewards with the company's budget and analyzing large volumes of customer data to identify effective strategies require both creativity and analytical skills. Collaborating closely with marketing, customer service, and IT teams is essential to ensure seamless program execution. Staying updated on industry trends and leveraging technology can help address these challenges and drive successful loyalty initiatives.
What jobs pay 4000 a week without a degree?
In the Loyalty Department, high-paying roles such as senior loyalty managers or specialized consultants can sometimes earn around $4,000 weekly, especially with extensive experience and performance bonuses. These positions often require strong communication skills, industry knowledge, and sometimes certifications but may not require a formal degree. Compensation varies by company, location, and individual performance.
Which profession is the most loyal?
Loyalty in a profession often depends on factors like job satisfaction, company culture, and career development opportunities. Customer service and healthcare roles are known for high employee retention due to their importance and stability, but individual loyalty varies widely across industries and personal circumstances.
What are the key skills and qualifications needed to thrive as a Loyalty Department Specialist, and why are they important?
To thrive as a Loyalty Department Specialist, you need a solid understanding of customer relationship management, data analysis, and marketing principles, usually backed by experience in customer service or a related field. Familiarity with CRM software, loyalty program management systems, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and a customer-focused mindset are important soft skills for building lasting relationships. These skills are vital to design engaging loyalty programs, foster customer retention, and drive business growth.
How can I make 2000 a week working from home?
A Loyalty Department role typically involves customer engagement and retention tasks, which can be performed remotely. To earn $2000 weekly, one might need to work full-time hours, develop specialized skills, or take on multiple roles or commissions, as most remote customer service or loyalty positions pay hourly or per project rates that may not reach that level without additional responsibilities or bonuses.
More about Loyalty Department jobs
What job categories do people searching Loyalty Department jobs look for? The top searched job categories for Loyalty Department jobs are:
Skechers rating
6.4
Based on 168 frontline employees who took The Breakroom Quiz
39th of 57 rated fashion and textile manufacturers
Job description
WHO WE ARE:
Headquartered in Southern California, Skechers—the Comfort Technology Company®—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.
ABOUT THE ROLE:
The Analyst, Loyalty & CRM Analytics helps improve customer retention, repeat purchases, and lifetime value across Skechers digital and retail channels by turning customer and behavioral data into actionable insights and recommendations.
This role supports CRM and loyalty performance measurement, customer segmentation, and testing initiatives to help improve engagement, retention, and overall customer value. The individual works closely with Loyalty, CRM, Marketing, Product, Merchandising, and Analytics teams to support a more data-driven approach to customer growth.
The ideal candidate is analytical, curious, customer-focused, collaborative, and comfortable working with data to solve business problems. Interest in e-commerce, customer behavior, loyalty programs, and AI-driven personalization is a plus.
Headquartered in Southern California, Skechers—the Comfort Technology Company®—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.
ABOUT THE ROLE:
The Analyst, Loyalty & CRM Analytics helps improve customer retention, repeat purchases, and lifetime value across Skechers digital and retail channels by turning customer and behavioral data into actionable insights and recommendations.
This role supports CRM and loyalty performance measurement, customer segmentation, and testing initiatives to help improve engagement, retention, and overall customer value. The individual works closely with Loyalty, CRM, Marketing, Product, Merchandising, and Analytics teams to support a more data-driven approach to customer growth.
The ideal candidate is analytical, curious, customer-focused, collaborative, and comfortable working with data to solve business problems. Interest in e-commerce, customer behavior, loyalty programs, and AI-driven personalization is a plus.
WHAT YOU’LL DO:
Customer Lifecycle & Retention
- Monitor customer lifecycle performance including acquisition quality, repeat purchase behavior, retention, and customer lifetime value.
- Analyze customer behavior and identify opportunities to improve retention, engagement, and profitability.
- Support analysis of promotional effectiveness and customer response trends.
CRM & Loyalty Testing
- Support A/B testing, holdout testing, and incrementality analysis for CRM and loyalty campaigns.
- Help develop testing plans, success metrics, and recommendations based on campaign performance.
- Partner with CRM and Loyalty teams to improve targeting, messaging, and customer engagement strategies.
- Document learnings and support ongoing optimization efforts.
Customer Segmentation & Insights
- Help build customer segments based on purchase behavior, engagement, and lifecycle stage.
- Identify high-value and high-potential customer groups and provide actionable recommendations.
- Analyze customer behavior trends related to retention, churn, and engagement.
- Support omni-channel customer journey analysis using CRM and customer data platforms.
Reporting & Cross-Functional Support
- Support weekly and monthly CRM and loyalty performance reporting.
- Present insights and recommendations clearly to business stakeholders.
- Partner with teams across Digital, Marketing, Product, Merchandising, Retail, and Analytics to improve customer experiences and business outcomes.
- Help promote a test-and-learn culture across CRM and Loyalty teams.
- Experience with GA4, CRM platforms, and customer reporting tools.
- Basic understanding of A/B testing and customer segmentation.
- Strong analytical, communication, and organizational skills.
- Familiarity with AI-driven personalization, customer engagement tools, or modern analytics workflows is a plus.
REQUIREMENTS:
- Bachelor’s degree in business, analytics, statistics, economics, or related field.
- 2–4 years of experience in CRM analytics, customer analytics, loyalty, or e-commerce analytics.
The pay range for this role is $85,000-$120,000/yr USD.
About Skechers
Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.
Equal Employment Opportunity
Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.
Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing benefits@skechers.com.
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.
About Skechers
Sourced by ZipRecruiter
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Manhattan Beach, CA, US
Year founded
1992