Lockbox Operations Manager Jobs in Austin, TX (NOW HIRING)

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures and Fiserv. 

Position Purpose:

This position is responsible for all cash management functions for servicing automotive leases and loans, including payment & payoffs, daily cash reconciliation from multiple payment avenues (lockbox, ACH, card, online bill pay), and customer research request.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Enhance productivity and streamline processing to achieve at least 10% improvement year after year. 
• Take ownership of new and existing client scope of services and deliver a level of service quality that exceeds our client’s expectations as measured by achieving 98% or better-quality score. 
• Hire and retain top talent to achieve less than 15% voluntary attrition rate. Develop and manage talent and have a production ready successor. Ensure your team is engaged and doing their best for the business.
• Demonstrate leadership and self-sufficiency by leading clients or internal projects from inception to completion with little or no supervision. 
• Perform staff coaching a minimum of 30% of time as a priority of job function.
• Ability to create and follow policy and procedures 100% of the time. 
• Respond to client inquiries within 24 hours.

**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and Experience:

• Bachelor’s degree or equivalent experience required. 
• Five + years of demonstrated increase in responsibility with prior supervisory/ management experience required.
• Intermediate proficiency in PC/Windows related software (e.g., MSWord Excel) required.
• Demonstrated ability/experience in team building. 

Preferred Education and Experience:

• Business Administration/Finance or similar focus preferred.
• Previous experience in a financial services/banking environment preferred.
• Experience with assisting with new client launches preferred.
• Genesys (scheduling platform) experience is a plus. 

Additional Eligibility Requirements:

• Ability to create and analyze reports.
• Strong financial/metrics-based background.
• Experience in managing and implementing process redesign.
• Strong interpersonal and negotiation skills.
• Strong customer service skills.
• Excellent organizational skills and attention to detail required.
• Ability to work effectively with minor supervision.
• Must be able to work in a fast-paced environment with daily work processing deadlines.
• Must be able to handle multiple tasks/projects simultaneously.
• Excellent coaching mentoring team building skills.
• Ability to manage and participate effectively in a team atmosphere.
• Must have strong problem solving/analytical skills.
• Sales orientated self-starter with strong interpersonal and negotiating skills.
• Excellent listening skills.
• Excellent verbal and written communication skills.

Travel Required:

Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.