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Lockbox Operations Manager Jobs in Arizona (NOW HIRING)

Western Alliance Bancorporation

Relationship Banker

Chandler, AZ · On-site

$18.25 - $24/hr

Responsible for supporting the Operations Manager in account opening and closing, including but not ... Utilize all resources to assist clients with account payment research and lockbox inquiries. Assist ...

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Lockbox Operations Manager information

What is a lockbox operations manager?

Lockbox Operations Managers oversee the processing of incoming payments (often checks) received through a lockbox service, which is a secure way for organizations to collect payments by having them sent directly to a bank. They are responsible for managing the team that handles payment processing, ensuring accuracy, compliance, and efficiency in the workflow. Additionally, they implement process improvements, manage client relationships, and ensure all regulatory and security standards are met. This role is crucial in industries such as banking and financial services, where timely and accurate payment handling is essential.

What skills and qualifications are needed to be a lockbox operations manager?

To thrive as a Lockbox Operations Manager, you need expertise in payment processing, cash management, and a solid understanding of banking regulations, typically supported by a bachelor’s degree in finance or a related field. Familiarity with lockbox processing platforms, treasury management systems, and compliance software is crucial. Strong leadership, attention to detail, and problem-solving abilities are essential soft skills for managing teams and ensuring operational accuracy. These competencies enable efficient transaction processing, regulatory compliance, and high service quality in a fast-paced financial environment.

What are common challenges faced by a lockbox operations manager, and how can they be addressed?

Lockbox Operations Managers often encounter challenges such as ensuring timely processing of large volumes of payments, maintaining accuracy under tight deadlines, and managing evolving regulatory requirements. Addressing these challenges requires strong organizational skills, effective use of automation technology, and consistent staff training to prevent errors. Additionally, fostering clear communication with both internal teams and external clients helps resolve discrepancies quickly and maintain high service standards.

What is the difference between Lockbox Operations Manager vs Lockbox Specialist?

AspectLockbox Operations ManagerLockbox Specialist
CredentialsTypically requires a bachelor's degree in finance, accounting, or related field; certifications like CPA or CAMS are a plusUsually requires a high school diploma or associate degree; certifications are less common
Work EnvironmentOversees teams in banking or financial institutions, managing operations and processesPerforms daily lockbox processing tasks, often in a banking or financial setting
Employer & Industry UsageUsed by banks, financial services, and corporations managing receivablesCommonly employed within banks and financial institutions for payment processing

The Lockbox Operations Manager oversees the entire lockbox processing operation, managing teams and ensuring efficiency, while the Lockbox Specialist handles the day-to-day processing of payments. Both roles are essential in financial institutions but differ in scope, responsibilities, and required experience.

What are popular job titles related to Lockbox Operations Manager jobs in Arizona?

For Lockbox Operations Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Lockbox Operations Manager jobs in Arizona look for?

The top searched job categories for Lockbox Operations Manager jobs in Arizona are:

What cities in Arizona are hiring for Lockbox Operations Manager jobs?

Cities in Arizona with the most Lockbox Operations Manager job openings:

Lockbox Operations Manager jobs near you
Infographic showing various Lockbox Operations Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Customer Service Associate (Banking)

Agility 360

Chandler, AZ

$14.25 - $19.75/hr

Full-time, Contractor

Re-posted 29 days ago

Job description

Job Openings >> Customer Service Associate (Banking)
Customer Service Associate (Banking)
Summary
Title: Customer Service Associate (Banking) ID: 1850 Location: Chandler, AZ
Description
Customer Service Associate (Banking) - Chandler, AZ
 
Agility 360 is searching for experienced Customer Service Associates for a contract position with our client located in Chandler, AZ. The ideal candidates will posses a strong background in call center and customer service, with experience in Banking -  Home Owners Associations (HOAs) experience is also preferred. As an integral part of the team, you will hold a pivotal role connecting with clients to deliver exceptional customer service. Your dedication to service excellence will be unwavering, and you'll find fulfillment in embracing challenges that allow your exceptional attention to detail and critical thinking skills to shine. Your primary responsibilities will include supporting onboarding, relationship banking support, handling inbound and outbound calls, treasury & payments (ACH, wires, positive pay, lockbox), and exception processing.
Job Responsibilities:
  • Deliver exceptional customer service by interacting directly with clients via inbound and outbound calls, chats, and emails
  • Support customer onboarding processes and ensure a smooth experience
  • Provide relationship banking support to maintain and strengthen client relationships
  • Handle and resolve customer inquiries, issues, and service requests in a timely manner
  • Manage treasury and payment operations, including ACH transactions, wire transfers, positive pay, and lockbox services
  • Perform exception processing and resolve discrepancies with strong attention to detail
  • Apply critical thinking skills to troubleshoot problems and provide effective solutions
  • Maintain accurate records and documentation of customer interactions and transactions
  • Collaborate with internal teams to ensure efficient service delivery and issue resolution
  • Uphold high standards of service excellence in a fast-paced call center environment

Experience:
  • High school diploma, GED or equivalent is required; bachelor's degree preferred
  • 2+ years previous experience in customer support/call center role required
  • 2+ years of Tax/Banking/Mortgage/Real Estate Industry experience preferred
  • Familiarity with Homeowners Associations (HOA) services and support is a plus
  • Experience supporting client onboarding processes and account setup
  • Working knowledge of treasury and payment operations, including ACH, wire transfers, positive pay, and lockbox services
  • Proven ability to perform exception processing and resolve transaction discrepancies
  • Strong problem-solving and critical thinking skills with the ability to handle complex customer inquiries
  • Exceptional attention to detail and accuracy in processing financial transactions and documentation
  • Experience maintaining customer records and documenting interactions in CRM or internal systems
  • Ability to multitask and work efficiently in a fast-paced, deadline-driven environment
  • Strong communication skills with a focus on delivering high-quality customer experiences
  • Demonstrated ability to build and maintain client relationships

Physical Requirements:

  • Position requires all forms of dexterity/mobility which may include extended periods of sitting/standing. May occasionally required to reach with hands and arms, twist, climb or balance, stoop, kneel crouch or crawl.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.
  • Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more.
  • May be required to drive for business purposes and must hold a valid driver's license in good standing and maintain personal auto insurance in compliance with local or state requirements.
  • Ability to work in a fast-paced, occasionally noisy, or distracting environment.

Job Details:
  • 6 month contract role (possible contract extension or full-time conversion after 6 months)
  • Location: Chandler, AZ
  • Shift: Monday - Friday, 8am - 5pm MST
  • Hourly pay range: Based on experience
  • Employment is contingent on passing a background check, credit check and drug screen
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