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Lockbox Operations Manager Jobs in Arizona (NOW HIRING)

defi AUTO LLC

Cash Management Manager

Phoenix, AZ · On-site

$70K - $75K/yr

... their operations. The company's comprehensive suite of originations, servicing, and analytics ... lockbox, ACH, card, online bill pay), and customer research request. Essential Functions:

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All JobsLockbox Operations JobsLockbox Operations Manager JobsLockbox Operations Manager Jobs in Arizona

Lockbox Operations Manager information

What is a lockbox operations manager?

Lockbox Operations Managers oversee the processing of incoming payments (often checks) received through a lockbox service, which is a secure way for organizations to collect payments by having them sent directly to a bank. They are responsible for managing the team that handles payment processing, ensuring accuracy, compliance, and efficiency in the workflow. Additionally, they implement process improvements, manage client relationships, and ensure all regulatory and security standards are met. This role is crucial in industries such as banking and financial services, where timely and accurate payment handling is essential.

What skills and qualifications are needed to be a lockbox operations manager?

To thrive as a Lockbox Operations Manager, you need expertise in payment processing, cash management, and a solid understanding of banking regulations, typically supported by a bachelor’s degree in finance or a related field. Familiarity with lockbox processing platforms, treasury management systems, and compliance software is crucial. Strong leadership, attention to detail, and problem-solving abilities are essential soft skills for managing teams and ensuring operational accuracy. These competencies enable efficient transaction processing, regulatory compliance, and high service quality in a fast-paced financial environment.

What are common challenges faced by a lockbox operations manager, and how can they be addressed?

Lockbox Operations Managers often encounter challenges such as ensuring timely processing of large volumes of payments, maintaining accuracy under tight deadlines, and managing evolving regulatory requirements. Addressing these challenges requires strong organizational skills, effective use of automation technology, and consistent staff training to prevent errors. Additionally, fostering clear communication with both internal teams and external clients helps resolve discrepancies quickly and maintain high service standards.

What is the difference between Lockbox Operations Manager vs Lockbox Specialist?

AspectLockbox Operations ManagerLockbox Specialist
CredentialsTypically requires a bachelor's degree in finance, accounting, or related field; certifications like CPA or CAMS are a plusUsually requires a high school diploma or associate degree; certifications are less common
Work EnvironmentOversees teams in banking or financial institutions, managing operations and processesPerforms daily lockbox processing tasks, often in a banking or financial setting
Employer & Industry UsageUsed by banks, financial services, and corporations managing receivablesCommonly employed within banks and financial institutions for payment processing

The Lockbox Operations Manager oversees the entire lockbox processing operation, managing teams and ensuring efficiency, while the Lockbox Specialist handles the day-to-day processing of payments. Both roles are essential in financial institutions but differ in scope, responsibilities, and required experience.

What are popular job titles related to Lockbox Operations Manager jobs in Arizona?

For Lockbox Operations Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Lockbox Operations Manager jobs in Arizona look for?

The top searched job categories for Lockbox Operations Manager jobs in Arizona are:

What cities in Arizona are hiring for Lockbox Operations Manager jobs?

Cities in Arizona with the most Lockbox Operations Manager job openings:

Lockbox Operations Manager jobs near you
Infographic showing various Lockbox Operations Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

CAB (Community Association Banking) Relationship Manager

Phoenix, AZ • Hybrid

First Citizens Bank
See more jobs at First Citizens Bankexternal

Full-time

Re-posted 5 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

Job description

Overview

Forever Strong. What sets First Citizens apart? Strong leadership, enduring values and a commitment to helping people and businesses prosper.

This position is responsible for building and expanding Community Association Banking relationships. You will serve as a trusted advisor to Property Management Companies PMC’s, offering financial products and services to meet their unique needs and support their financial goals. In this role you will act as the primary point of contact for Property Management Companies, understanding their financial needs and providing personalized banking solutions. This role partners with Relationship Sales Officers (RSO’s) in the Community Association Banking Division.

The role requires the banker to work closely with the Relationship Sales Officer and be a subject matter expert in Community Association Banking deposits and related business services. Thorough knowledge of lockbox products and Treasury Management services. The ideal candidate should possess strong interpersonal skills with a high ability to deliver Microsoft Teams client and partner meetings. HOA Banking experience is preferred.   

This position is a hybrid role that require 2 days per week in the office, and the ability to work 7am-4pm Arizona time every day.

If hired there will be in office training everyday the first 2 weeks.


Responsibilities & Qualifications

Duties & Responsibilities:
Account Servicing - Performs complex data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
Operations - Performs advanced operational tasks, manages vendor and associate inquiries. May lead team in direction and success of daily activities.
Business Expertise - Acts as a resource in area of work. Performs process troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services. May support development of new products or services.
Service & Support - Develops and maintains relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution. Handles escalated and complex support issues.


Qualifications:

Bachelor's Degree and 0 years of experience in Support or Customer Service OR High School Diploma or GED and 4 years of experience in Support or Customer Service

Preferred Qualifications

- Community Association Banking Experience

- 1+ year of banking experience

- 4+ years Customer service experience


Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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