Lockbox Manager Jobs in Needham, MA (NOW HIRING)

The Accounts Receivable (AR) Clerk supports Spindrift's cash flow and customer experience by ensuring customer invoicing, cash application, and AR records are accurate and timely. This role is ideal for someone who is detail-oriented, enjoys problem solving, and can work cross-functionally in a fast-moving CPG environment where deductions, short pays, and customer compliance requirements are a regular part of AR operations.

Reporting to the Accounting Supervisor, the AR Clerk's primary responsibilities are:

       Apply incoming payments (ACH/wire/check/lockbox) accurately and timely; research and resolve unapplied cash.

       Maintain customer account records, including payment activity, remittances, and supporting documentation.

       Monitor the AR aging report; help follow up on past due invoices and resolve payment issues with customers.

       Prepare and maintain AR schedules and reconciliations to support month-end close (AR aging tie-out, unapplied cash, credits, etc.).

       Assisting customer operations with tasks including invoice corrections, portal submissions, and AR inquiries.

       Track and research deductions/short pays, including pricing, freight, damages, returns, and promotional/trade-related deductions; coordinate with Sales, Supply Chain/Logistics, and Customer Service to validate and resolve.

       Support chargeback management by organizing backup, communicating status, and helping ensure timely resolution and accurate accounting.

       Assist with creating and processing credit memos and maintaining clear audit trails for adjustments.

       Ensure AR activities follow internal controls and documentation standards; support audit requests as needed.

       Identify opportunities to streamline AR processes (e.g., improving remittance capture, standardizing deduction workflows, and enhancing reporting).

Requirements

       2+ years of accounts receivable experience (CPG, food & beverage, or wholesale/distribution environments strongly preferred).

       Experience with cash application and account reconciliation; comfort researching discrepancies and following issues through to resolution.

       Strong attention to detail, organization, and follow-through in a deadline-driven environment.

       Clear written and verbal communication skills; ability to work effectively with both internal teams and external customers.

       Intermediate Excel skills (sorting/filtering, pivot tables, lookups).

       Familiarity with ERP/accounting systems (NetSuite preferred, but not required).

       Experience working with customer portals, remittance formats, and/or EDI documentation is a plus.

       Prior exposure to deduction/chargeback processes common in CPG (trade promotions, pricing compliance, returns/allowances).

       Must be able to work from our Newton, MA office at least 4 days a week.

Benefits

       The salary range for this position is $55,000 to $65,000 and is dependent upon the candidate's experience prior to joining Spindrift. In addition, we offer the following compensation and benefits:

       Short-term and long-term incentive programs specific to level and department

       Medical, dental, and vision insurance, with a current employer contribution rate of 80% towards monthly premiums, regardless of plan type selected

       Company-paid life insurance, and a 401k retirement savings plan with a company match

       Monthly cell phone allowance

       Annual allowances for personal use of Spindrift product, health and wellness, professional development, and social justice education

       A host of voluntary benefits including but not limited to additional life insurance, short-term disability and long-term disability insurance, pet insurance, commuter benefits, etc.

       In addition to any paid leave benefits required by regulation, the company provides paid parental leave, vacation, sick, personal, bereavement, community service, and holiday time