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Implementation Manager Jobs in Needham, MA (NOW HIRING)

Arcadia

Implementation Manager

Boston, MA · On-site

Implementation Managers have complete responsibility for the end-to-end design, execution, and management of implementation activities. IMs commit to running large, complex implementation projects at ...

Arcadia

Implementation Manager

Boston, MA

Implementation Managers have complete responsibility for the end-to-end design, execution, and management of implementation activities. IMs commit to running large, complex implementation projects at ...

Clasp Group, Inc

Implementation Manager

Boston, MA · On-site

$1K/wk

Implementation Manager Remote (ET & CT time zones only - some travel required) About Us Clasp is a mission-driven, venture-backed startup transforming access to education and career pathways-starting ...

Zappi

Customer Implementation Manager

Boston, MA · On-site

$74K - $84K/yr

Customer Implementation Manager Application Deadline: 11 June 2026 Department: Professional Services Employment Type: Full Time Location: Boston, MA Compensation: $74,000 - $84,000 / year Description ...

Zappi

Customer Implementation Manager

Boston, MA

$74K - $84K/yr

You will project manage the onboarding and implementation process across a typical 40-60 day onboarding window, coordinating cross-functional teams and ensuring customers are set up for long-term ...

Zappi

Customer Implementation Manager

Boston, MA

You will project manage the onboarding and implementation process across a typical 40-60 day onboarding window, coordinating cross-functional teams and ensuring customers are set up for long-term ...

Zappi

Customer Implementation Manager

Boston, MA

$74K - $84K/yr

Customer Implementation Manager Application Deadline: 11 June 2026 Department: Professional Services Employment Type: Full Time Location: Boston, MA Compensation: $74,000 - $84,000 / year ...

Rsli

Client Implementation Manager

Boston, MA

$68K - $85K/yr

Job Responsibilities and Requirements The Client Implementation Manager will be responsible for developing and overseeing new client installations for the RSL portfolio of business. This includes ...

Rsli

Client Implementation Manager

Boston, MA

$68K - $85K/yr

Job Responsibilities and Requirements The Client Implementation Manager will be responsible for developing and overseeing new client installations for the RSL portfolio of business. This includes ...

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Implementation Manager information

See Needham, MA salary details

$42.5K

$112.8K

$183K

How much do implementation manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for implementation manager in Needham, MA is $112,769.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,200.00 and $131,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Implementation Manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

How does an Implementation Manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

What does an Implementation Manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

What Is an Implementation Manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

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Implementation Manager jobs near you
Implementation Manager

Implementation Manager

Arcadia

Boston, MA • On-site

Full-time

Posted 5 days ago

Job description

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
 
Why This Role Is Important To Arcadia
 
At Arcadia.io, an Implementation Manager (IM) is a highly capable project leader who does what it takes to successfully deliver our product and is the one person responsible for bringing the customer live. This role is the single nexus of a customer getting value out of Arcadia and Arcadia getting value out of their customer. The IM provides the first interaction and touchpoint throughout the relationship. As a result the IM makes a meaningful contribution to retention and the customer experience.
 
Implementation Managers have complete responsibility for the end-to-end design, execution, and management of implementation activities. IMs commit to running large, complex implementation projects at high quality and speed to accelerate the path to value for our customers.
 
The ideal candidate is highly organized, can manage competing priorities, understand data architecture and can communicate effectively with technical functions, client, business and clinical teams.
 
What Success Looks Like
In 3 months
- Learn about our platform, industry, and internal processes; complete onboarding requirements and Arcadia Core Platform Certification Engage with leading customers, participating in the development and execution of complex implementation plans and supporting client discussions and working sessions around implementation initiatives
- Manage components of the implementation such as integration workstreams
 
In 6 months
- Get to know the ins and outs of our technical implementation process; demonstrate knowledge of client data and platform configuration
- Independently manage multiple components of the implementation, including data integration and module implementations
 
In 12 months
- Independently manage an implementation from contract signature to go live, including all aspects of developing an implementation plan, managing project status, handling risks and issues, and coordinating across teams to deliver a successful implementation of our platform
- Obtain advanced certification on at least 1 additional module, demonstrating your knowledge of industry context, product functionality, and implementation best practices
- Contribute to implementation process improvement initiatives, defining best practices and improving tools and documentation
What You'll Be Doing
  • Running product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live
  • Educating customer resources on Arcadia's technical implementation processes, product architecture / functionality, best practices around complex healthcare data integration and platform usage to drive quality improvement. Analyzing and managing cost / utilization, and improve risk adjustment accuracy
  • Establishing engagement goals, priorities, and timelines. Developing a detailed project plan oriented around customer and internal objectives. Managing tasks on a day-to-day basis and reports status
  • Escalating and leading resolution of risks and issues including understanding complex technical challenges. Designing custom solutions leveraging Arcadia's products and service capabilities
  • Responsible for customer communications. Owning all standing and ad-hoc project meetings
  • Coordinating customer, internal, and third-party activities. Ensuring project team collaboration and early escalation if project is tracking behind
  • Demonstrating strong organizational, presentation, and customer service skills; Communicating effectively on data structures and platform architecture
  • Clearly communicating program/project status, issues, risks, plans, etc. to senior management
  • Performing other related duties as assigned or requested
What You'll Bring
  • Bachelor's degree in related field
  • At least 3 years leading account implementation processes in the software or technology arena in healthcare, preferably with claims and clinical data integration; in depth knowledge of and up to date hands-on experience with project management principles, tools and methods; ability to identify and effectively mitigate project- and account-level risks
  • Extensive healthcare experience, including industry knowledge of population health and value-based care required, including ability to master an in-depth understanding of our solutions, client strategic context, and industry trends to effectively advise clients as a trusted advisor in leveraging the data asset and platform
  • Experience with data aggregation and analysis with EHR and claims data strongly preferred, including experience with Tableau, QlikView, and SQL
Would Love for You to Have
  • Excellent presentation and communication skills, including ability to create powerful materials in Microsoft PowerPoint, Excel, Word, etc. Must have the ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders
  • Strong problem solving, interpersonal, and organizational skills
  • Team attitude and the ability to foster team atmosphere within each project team; ability to work effectively with remote teams
What You'll Get
  • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
  • A flexible, remote friendly company with personality and heart
  • Employee driven programs and initiatives for personal and professional development
  • Be a member of the Arcadian and Barkadian Community
 
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.
$100,000 - $135,000 a year
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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