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They are seeking a Localization Program Manager to build and scale international localization efforts across product, marketing, design, and sales, acting as a strategic advisor and hands-on program ...

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Drive cross-functional program management across product UI, product documentation, website, sales ... Coordinate localization rollout priorities with the marketing team and web producer across website ...

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... sales and solutions teams to scope and cost new opportunities Ensure that all administrative ... localization projects in a fast‐paced, global environment Hold a bachelor's degree or equivalent ...

Own the full customer lifecycle post-sale, including adoption, retention, renewal, and expansion ... localization environment * Proven ability to own and grow revenue from existing customer accounts ...

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Localization Program Manager

Localization Program Manager

Sierra

San Francisco, CA • On-site

Full-time

Posted 2 days ago


Job description

Job Summary:
Sierra is creating a platform to help businesses build better customer experiences with AI. They are seeking a Localization Program Manager to build and scale international localization efforts across product, marketing, design, and sales, acting as a strategic advisor and hands-on program manager.
Responsibilities:
• Contribute to the the country expansion playbook: build and document repeatable processes, and coordinate execution across product, marketing, design, sales, and operations
• Partner with GTM Ops to align localization priorities with country expansion plans and commercial timelines
• Own and communicate the localization roadmap across all workstreams, keeping stakeholders aligned on priorities and timelines
• Drive cross-functional program management across product UI, product documentation, website, sales assets, and digital campaigns
• Manage our translation vendors and tooling - including turnaround expectations, quality standards, and delivery - while continuously evaluating whether our tooling is set up to scale with us
• Establish and own a QA framework across all localization projects, setting quality standards and ensuring consistency across markets and asset types
• Coordinate localization rollout priorities with the marketing team and web producer across website, content, sales assets, and digital/search ads
• Design and champion best practices for digital localization in partnership with the web producer and translation vendor
• Partner with Product, Engineering, and Design teams to define and integrate localization requirements into the product development lifecycle
• Monitor and support internal localization systems and workflows, partnering with Engineering to troubleshoot issues, improve reliability, and maintain scalable translation operations
Qualifications:
Required:
• 6+ years of experience in localization, international operations, or program/project management
• Proven track record owning end-to-end localization programs across multiple languages and regions, ideally including building repeatable language or market launch processes
• Strategic thinker who can zoom out to advise on market entry and zoom in to manage a process. You're equally comfortable in both modes
• Experience working with TMS platforms (e.g., LILT, Phrase, Smartling) and a track record of owning and improving localization tooling and vendor relationships
• Exceptional cross-functional skills. You know how to build trust, drive clarity, and move workstreams forward across Operations, Marketing, Design, Product, and GTM
• Strong written and verbal communicator. Able to operate effectively in fast-moving, ambiguous environments
Preferred:
• Background in B2B SaaS or AI/tech companies
• Familiarity with Figma, Sanity CMS, or similar design and content systems
• Experience building localization programs from scratch at a scaling company
Company:
Sierra helps businesses to build and deploy AI agents that communicate with users across channels such as chat, voice, email, and messaging. Founded in 2023, the company is headquartered in San Francisco, USA, with a team of 201-500 employees. The company is currently Growth Stage.