IAD Lobby Agent
$18.13/hr
Lobby Agent Pay Rate: $18.13 per hour, paid weekly. Location: Dulles International Airport The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on ...
New
IAD Lobby Agent
$18.13/hr
Lobby Agent Pay Rate: $18.13 per hour, paid weekly. Location: Dulles International Airport The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on ...
New
IAD Lobby Agent
Dulles, VA · On-site
$18.13/hr
Lobby Agent Pay Rate: $18.13 per hour, paid weekly. Location: Dulles International Airport The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on ...
New
IAD Lobby Agent
Dulles, VA · On-site
$18.13/hr
Lobby Agent Pay Rate: $18.13 per hour, paid weekly. Location: Dulles International Airport The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on ...
New
Passenger Service Agent - Lobby Agent
East Boston, MA · On-site
$16.25 - $20.75/hr
Role Purpose The Lobby Agent is responsible for assisting passengers within the airport terminal by providing customer service, managing lobby flow, and supporting airline check-in and operational ...
Passenger Service Agent - Lobby Agent
East Boston, MA · On-site
$16.25 - $20.75/hr
Role Purpose The Lobby Agent is responsible for assisting passengers within the airport terminal by providing customer service, managing lobby flow, and supporting airline check-in and operational ...
Passenger Service Agent - Lobby Agent
East Boston, MA · On-site
$16.25 - $20.75/hr
Role Purpose The Lobby Agent is responsible for assisting passengers within the airport terminal by providing customer service, managing lobby flow, and supporting airline check-in and operational ...
Passenger Service Agent - Lobby Agent
East Boston, MA · On-site
$16.25 - $20.75/hr
Role Purpose The Lobby Agent is responsible for assisting passengers within the airport terminal by providing customer service, managing lobby flow, and supporting airline check-in and operational ...
PT Passenger Service Agent
South San Francisco, CA · On-site
$22.04/hr
Employees may be assigned to perform duties in the roles of Amenity Cart Agent, Baggage Handler, Catering Seal Breaker, Equipment Agent, Exit Guard, Lobby Agent, Manual Encoder, Wayfinder Agent, and ...
PT Passenger Service Agent
South San Francisco, CA · On-site
$22.04/hr
Employees may be assigned to perform duties in the roles of Amenity Cart Agent, Baggage Handler, Catering Seal Breaker, Equipment Agent, Exit Guard, Lobby Agent, Manual Encoder, Wayfinder Agent, and ...
IAD Lead Lobby Agent
Dulles, VA · On-site
$21.73/hr
We are looking for a reliable and experienced Lead Air Terminal Attendant, also known as the Lead Lobby Agent, responsible for the direct oversight of an assigned work team/ area on a designated ...
IAD Lead Lobby Agent
Dulles, VA · On-site
$21.73/hr
We are looking for a reliable and experienced Lead Air Terminal Attendant, also known as the Lead Lobby Agent, responsible for the direct oversight of an assigned work team/ area on a designated ...
IAD Lead Lobby Agent
$21.73/hr
We are looking for a reliable and experienced Lead Air Terminal Attendant, also known as the Lead Lobby Agent, responsible for the direct oversight of an assigned work team/ area on a designated ...
IAD Lead Lobby Agent
$21.73/hr
We are looking for a reliable and experienced Lead Air Terminal Attendant, also known as the Lead Lobby Agent, responsible for the direct oversight of an assigned work team/ area on a designated ...
Passenger Service Agent
East Boston, MA · On-site
$16.25 - $20.75/hr
Role Purpose The Lobby Agent is responsible for assisting passengers within the airport terminal by providing customer service, managing lobby flow, and supporting airline check-in and operational ...
Passenger Service Agent
East Boston, MA · On-site
$16.25 - $20.75/hr
Role Purpose The Lobby Agent is responsible for assisting passengers within the airport terminal by providing customer service, managing lobby flow, and supporting airline check-in and operational ...
Passenger Service Agent
$16.25 - $20.75/hr
Role Purpose The Lobby Agent is responsible for assisting passengers within the airport terminal by providing customer service, managing lobby flow, and supporting airline check-in and operational ...
Passenger Service Agent
$16.25 - $20.75/hr
Role Purpose The Lobby Agent is responsible for assisting passengers within the airport terminal by providing customer service, managing lobby flow, and supporting airline check-in and operational ...
Lobby Attendant
$15.75/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
$15.75/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
$15.75/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
$15.75/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
$15.75/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
$15.75/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
$12.25 - $15.25/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
$12.25 - $15.25/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
Louisville, KY · On-site
$13.50 - $16.75/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
Louisville, KY · On-site
$13.50 - $16.75/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
$12.25 - $15.25/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
$12.25 - $15.25/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
$12.25 - $15.25/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
$12.25 - $15.25/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
Birmingham, AL · On-site
$15.75/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
Birmingham, AL · On-site
$15.75/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
$12.25 - $15.25/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
$12.25 - $15.25/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
Louisville, KY · On-site
$13.50 - $16.75/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
Louisville, KY · On-site
$13.50 - $16.75/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
$12.25 - $15.25/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Attendant
$12.25 - $15.25/hr
Medical
Dental
Vision
Retirement
PTO
A career as a lobby attendant can lead to opportunities in various roles within the hospitality industry, such as front desk agent, concierge, or even a management position in hotel operations.
Lobby Agent information
See salary details
$8.65 - $11.54
6% of jobs
$13.07 is the 25th percentile. Wages below this are outliers.
$11.54 - $14.42
35% of jobs
The median wage is $15.08 / hr.
$14.42 - $17.31
36% of jobs
$17.31 - $20.19
8% of jobs
$20.19 - $23.08
5% of jobs
$23.08 - $25.96
4% of jobs
$25.96 - $28.85
2% of jobs
$28.85 - $31.73
1% of jobs
$31.73 - $34.62
0% of jobs
$34.62 - $37.50
1% of jobs
$37.50 - $40.38
0% of jobs
$8
$18
$40
How much do lobby agent jobs pay per hour?
As of Aug 17, 2026, the average hourly pay for lobby agent in the United States is $18.39, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.03 per hour, depending on experience, location, and employer.
What is the difference between Lobby Agent vs Concierge?
| Aspect | Lobby Agent | Concierge |
|---|---|---|
| Required Credentials | High school diploma, customer service experience | High school diploma, customer service experience, sometimes hospitality certifications |
| Work Environment | Hotel lobbies, airports, corporate buildings | Luxury hotels, resorts, upscale residential buildings |
| Employer & Industry | Hotels, airports, corporate offices | Luxury hotels, resorts, private clubs |
| Common Search & Comparison | Customer service, guest assistance, security | Personalized services, reservations, local recommendations |
While both Lobby Agents and Concierges work in customer service roles within hospitality environments, Lobby Agents primarily handle guest check-ins, security, and general inquiries. Concierges focus on providing personalized services like reservations, local recommendations, and special arrangements. The roles overlap in customer interaction but differ in scope and responsibilities, with Concierges often offering more specialized, high-end services.
What is a lobby agent?
Lobby agents are hospitality professionals who work at the front entrance or lobby area of hotels and similar establishments. Their primary responsibilities include greeting guests, assisting with check-in and check-out processes, answering questions, handling luggage, and providing information about the hotel and local attractions. They play a key role in ensuring a positive first impression and delivering excellent customer service throughout a guest's stay.
What are the most important ways a lobby agent supports guest experience in a hotel setting?
A Lobby Agent plays a crucial role in creating a positive first impression for guests by providing friendly greetings, answering questions, and assisting with check-in and check-out procedures. They often handle guest requests, coordinate with other departments (like housekeeping or concierge), and ensure the lobby area remains welcoming and orderly. Strong communication and multitasking skills are required, as Lobby Agents frequently balance multiple guest interactions and collaborate with team members to resolve issues swiftly. This role is ideal for those who enjoy problem-solving and thrive in a dynamic, guest-focused environment.
What are the key skills and qualifications needed to thrive as a lobby agent, and why are they important?
To thrive as a Lobby Agent, you need excellent customer service skills, a professional demeanor, and typically a high school diploma or equivalent. Familiarity with reservation and check-in software, phone systems, and point-of-sale systems is often required. Strong communication, problem-solving abilities, and a welcoming attitude help distinguish top performers in this role. These skills are crucial for ensuring a positive first impression, efficient guest service, and smooth hotel operations.
More about Lobby Agent jobs
What cities are hiring for Lobby Agent jobs?
Cities with the most Lobby Agent job openings:
What states have the most Lobby Agent jobs?
States with the most job openings for Lobby Agent jobs include:
What job categories do people searching Lobby Agent jobs look for?
The top searched job categories for Lobby Agent jobs are:
ABM Industries rating
6.3
Based on 410 frontline employees who took The Breakroom Quiz
173rd of 254 rated facilities management
Job description
We are looking for a reliable and experienced Air Terminal Attendant, also known as the Lobby Agent, to assist passengers within the Terminal with general questions regarding directions, terminal services, and arranging wheelchair access. Excellent customer service is required. In some instances, air terminal attendants may function as translators and work with foreign travelers.
Job Title: Lobby Agent
Pay Rate: $18.13 per hour, paid weekly.
Location: Dulles International Airport
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant'sexperience, skills, abilities, geographic location,and alignment with market data.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com
Required:
Must be 18 years of age or older
No high school diploma, GED or college degree required
No experience required and on the job training provided
Preferred:
One (1) year of customer service or similar work experience preferred
Provide informational, baggage and ticket support to passengers at departure and arrival gates
Assist passengers with baggage check-in
Check passengers in for flights and issue tickets to passengers
Confirm the identities of passengers and provide boarding passes
Provide assistance to passengers via phone and in person by scheduling reservations, providing direction or collaborating with other team members or client representatives for assistance
Assist passengers with questions about delayed or lost baggage
Redirect or rebook customers whose flights have either been delayed or canceled
Provide flight updates to passengers waiting for flights
Provide wheelchair assistance to passengers or perform janitorial duties as needed
Follow safety precautions at all times
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