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Loan Operations Manager Jobs in Springfield, MA (NOW HIRING)

COCC

Branch Manager

Wilbraham, MA · On-site

$75K - $85K/yr

... operational efficiency. * Manage branch staffing, scheduling, workflow, and employee performance. * Serve as a loan originator and process and approve loans within established authority limits ...

Country Bank for Savings

Assistant Manager

Charlton, MA · On-site

$50K - $63K/yr

Manages operational soundness and workflow of the banking center, including overall scheduling ... Responsible for mortgage, commercial loan, cash management, and merchant service referrals to other ...

Country Bank for Savings

Assistant Manager

Ludlow, MA · On-site

$50K - $63K/yr

Manages operational soundness and workflow of the banking center, including overall scheduling ... Responsible for mortgage, commercial loan, cash management, and merchant service referrals to other ...

TD Bank Group

Store Manager I - Amherst

Amherst, MA · On-site

$72K - $108K/yr

... loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary ... Requires knowledge of the business, banking and bank operations * Requires process management ...

Td

Store Manager I - Amherst

Amherst, MA · On-site

$72K - $108K/yr

... loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary ... Requires knowledge of the business, banking and bank operations * Requires process management ...

Livenation

Venue Sustainability Crew Member

Hartford, CT · On-site

$121K - $139K/yr

... loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great ... the Venue Operations Manager and be part of the venue operations team. This is a seasonal ...

Pursuit Aerospace

Manager, Treasury

Manchester, CT · On-site

$130.50 - $200.10/hr

Manages treasury operations to ensure efficient cash management to adequate liquidity to meet day ... Ensures compliance with financial arrangements-loans, bond covenants and all compliance ...

Pursuit Aerospace

Manager, Treasury

Manchester, CT · On-site

$130K - $200K/yr

Manages treasury operations to ensure efficient cash management to adequate liquidity to meet day ... Ensures compliance with financial arrangements-loans, bond covenants and all compliance ...

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All JobsLoan Operations JobsLoan Operations Manager JobsLoan Operations Manager Jobs in Springfield, MA

Loan Operations Manager information

See Springfield, MA salary details

$42.9K

$89.8K

$149.5K

How much do loan operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for loan operations manager in Springfield, MA is $89,850.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $108,600.00 per year, depending on experience, location, and employer.

What is the difference between Loan Operations Manager vs Loan Processor?

AspectLoan Operations ManagerLoan Processor
Primary RoleOversees loan processing workflows, manages teams, ensures compliancePrepares and verifies loan documents, reviews applications
Required SkillsLeadership, project management, regulatory knowledgeAttention to detail, document review, communication skills
Work EnvironmentOffice setting, managerial oversightOffice setting, processing loan applications
CertificationsOften requires banking or finance certificationsTypically no certifications required, but knowledge of lending regulations helps

The Loan Operations Manager focuses on overseeing the entire loan processing department, managing teams, and ensuring compliance, while the Loan Processor handles the day-to-day preparation and verification of loan documents. Both roles are essential in the loan lifecycle but differ in scope and responsibilities.

What are some common challenges faced by a loan operations manager, and how can they be addressed?

Loan Operations Managers often encounter challenges such as managing tight deadlines, ensuring regulatory compliance, and overseeing high volumes of loan documentation. Balancing accuracy with efficiency, especially during peak periods, can be demanding. Building strong communication channels within the team and collaborating closely with compliance, credit, and IT departments helps streamline workflows and minimize errors. Staying updated on regulatory changes and fostering a culture of continuous process improvement are key strategies for success in this role.

What is a loan operations manager?

A loan operations manager is responsible for managing the loan process for financial institutions such as banks, credit unions, and mortgage companies. Your responsibilities are to oversee consumer and commercial loan support staff, implement staff training programs, and provide appraisals on staff job expectation. Additional duties may include supervising loan document preparation and servicing, working directly with other staff to ensure efficient workflow, and maintaining knowledge of current software systems. You also conduct audits and assessments to ensure policies and procedures are meeting desired goals.

What are the key skills and qualifications needed to thrive as a loan operations manager, and why are they important?

To thrive as a Loan Operations Manager, you need a solid understanding of loan processing, compliance regulations, and financial documentation, often supported by a bachelor’s degree in finance, business, or a related field. Proficiency with loan origination systems (LOS), banking software, and knowledge of regulatory requirements such as RESPA and HMDA is crucial. Strong leadership, problem-solving abilities, and effective communication skills help manage teams and ensure smooth loan operations. These skills ensure efficient and compliant lending processes, minimize risk, and support organizational goals.
More about Loan Operations Manager jobs
What job categories do people searching Loan Operations Manager jobs in Springfield, MA look for? The top searched job categories for Loan Operations Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Loan Operations Manager jobs? Cities near Springfield, MA with the most Loan Operations Manager job openings:
Loan Operations Manager jobs near you
Infographic showing various Loan Operations Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $89,850 per year, or $43.2 per hour.

Claim Operations Specialist

The Whiteside Agency

Hartford, CT • On-site

$45K - $74K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category
ClaimCompensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range$45,400.00 - $74,900.00
Target Openings
1
What Is the Opportunity?
Under moderate supervision, this position is responsible for partnering with claim professionals to assist customers. Responsibilities within the team include building customer relationships, completing financial transactions, updating and managing important business information, and handling numerous other duties and projects. This position does not manage others.What Will You Do?
  • CUSTOMER ENGAGEMENT: Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns, which may include: Triage and route callers to the appropriate department; Answers claim status and payment questions.
  • CLAIM OPERATIONAL SERVICE AND PARTNERSHIPS: Partners with claim professionals in multiple departments to assist with the timely resolution of claims, which may include: Properly documents claim files, including notes and diaries, Requests reports and records, and reviews medical bills, mail and wage statements. Prints and prepares claim documents for legal and medical reviews. Reports and assigns claims, and transitions closed files to and from off-site storage. Receives, sorts, scans, and uploads incoming mail, and processes out-going mail. Orders, receives and distributes supplies and/or equipment.
  • CLAIM PAYMENTS AND EXPENSE PROCESSING: Ensures the proper handling of financial transactions to include: Processes and issues claim payments including outside vendor invoices, attorney expenses, and medical processing fees. Processes and documents returned checks, voided checks and credits. Ensures timeliness and accuracy of all check processing.
  • DATA AND INFORMATION MANAGEMENT: Maintains accurate records and information management, such as: Prepares, generates and reviews reports using the most effective technology. Updates data discrepancies identified in reports and systems. Uses management information data to prepare line of business or financial reports. Prepares operational reports for claim professionals and managers. Accurately documents pending and completed work activities using appropriate systems.
  • FINANCIAL CONTROLS AND ASSESSMENTS: Assists with claim center financial standards, including: Performs underlying controls and effectively communicates findings. Assesses the reasonableness of data as well as identifying discrepancies, including reconciliations. Assesses the effectiveness of financial controls. Prepares data entries in accordance with established standards.
  • May require lifting items up to 20 pounds (occasionally).
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • Experience utilizing computer technology such as Microsoft Office, e-mail, Web-enabled applications, and database software.
  • ACCOUNTABILITY: Takes ownership and responsibility for actions and outcomes, performance and results.
  • ANALYTICAL THINKING: Ability to analyze and compare information to understand issues and explore alternative solutions.
  • CHANGE MANAGEMENT/RESILIENCE: Ability to remain energized and focused in the face of ambiguity, change or strenuous demands.
  • COMMUNICATION SKILLS: Verbal and written communication skills.
  • JUDGMENT/DECISION MAKING: Ability to exercise sound judgment and make decisions.
  • RELATIONSHIP MANAGEMENT: Ability to seek out, build, foster and maintain productive working relationships to meet goals and achieve results.
What is a Must Have?
  • High School Diploma or GED.
  • 1 year of service-related work experience OR Bachelor's Degree.
What Is in It for You?
  • Health Insurance:Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement:Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off:Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program:The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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