Loan Operations Manager Jobs in Springfield, MA (NOW HIRING)

Responsible for the achievement of the banks first lien home lendingclosed volume goals and fee income goals, as well as controlling origination-related expenses in accordance with the business line budget. Provides leadership and technical expertise to assigned Home LendingLoan Originators in achieving volume goals and budget parameters. Responsible for the coordination of business development efforts for the Home LendingDepartment. Assists the Director of Home Lending Saleswith coordination of marketing and product development efforts. Work as a team player in conjunction with the Directors of Home Lending Sales & Operations,Operations,and Secondary Market Managementto assure the smooth operational process flow from origination to closing. Responsible for guidance and training of Loan Originators on the Bank's Home LendingLoan Origination System.

Education and Experience:

• Bachelor's degree in Business, Finance, Marketing or Communications or equivalent education and work experience. Minimum 5 years experience in loan originations
• Must possess leadership competencies that include but are not limited to engaging the team to deliver measurable outcomes and achieve desired results and developing, coaching and mentoring team members

Skills and Abilities:

• Excellent verbal and written communication skills
• Excellent customer service skills - internal & external
• Excellent business develop skills
• Knowledge of Secondary Market requirements, State & Government programs
• Demonstrates leadership skills
• Broad based knowledge of all aspects of residential mortgage
• Must be highly independent and ability to multi-task in high-pressure environment.

Unique Job Characteristics and Requirements:

• Travel less than 50%
• Driver's License required
• Reliable transportation required
• Must work nights and weekends as needed to assist loan originators with business development activities, outside networking events, trade shows, etc. Must be willing to travel extensively throughout defined state(s) region. May require overnight stays. NMLS Certification required or ability to obtain upon hire.

Tasks Performed:

• 50% Train, develop and mentor assigned Mortgage Loan Originators, relative to review of loan pre-qualification, pre-approval, and application packages, weekly pipeline of loans, monthly closings and business development activities. Lead Originators in achieving closed loan production goals while adhering to budget.
• 20% Business DevelopmentNetworking. Coordinate and manage business development and networking efforts with internal and external customers including business development calls to Realtors, Home Builders and other referral sources as well as participation in trade shows, educational events andor promotional events. Lead the development of productive referral relationships with branches and other Bank Business Partners in order to maximize mutual cross selling opportunities and promote profitable growth within assigned states/region.
• 15% Establish individual loan production goals for each assigned loan originator. Conduct quarterly coaching sessions with each loan originator to gage performance to goal, update market changes/needs and provide business line metrics to assist tracking results to date.
• 5% MarketingProduct Development. Assist with marketing and product development efforts including facilitating or performing market research, conducting profitability and feasibility analysis and making recommendations regarding product or promotional promotions.
• 5% Work with Home Lending Operations Manager to ensure the smooth processing of loans from origination to closing and the achievement of established high quality customer service standards to include reduced turnaround closing times.
• 5% Other duties as assigned.

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 75% of time or greater
• Move Objects to Maximum 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community - because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you're just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives - ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees:

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.

• Parental Leave: Six weeks of paid leave at 100% of your salary.

• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.

• Dental and Vision Coverage: Ensuring your overall health and well-being.

• Flexible Spending Accounts: For healthcare and dependent care expenses.

• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.

• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.

• Voluntary Benefits: Including hospital, accident, and critical illness coverage.

• Retirement Plans:Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.

• Adoption Assistance: Supporting your growing family.

• Tuition Reimbursement: Invest in your education and career growth.

• Employee Assistance Program (EAP): Access to support and resources.

• Pet Insurance: For all your furry friends.

• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week:

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.

• Dental and Vision Coverage: Ensuring your overall health and well-being.

• Voluntary Benefits: Including hospital, accident, and critical illness coverage.

• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future

• Paid Sick and Safe Leave: For your health and safety.

• Employee Assistance Program (EAP): Access to support and resources.

• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor assume sponsorship of an employment Visa at this time.