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Loan Advocate Jobs (NOW HIRING)

SoFi

Home Loans Member Advocate

Charlotte, NC

As a Home Loan Member Advocate III working in a mortgage environment, you will perform multiple duties while in this role which include Retention, Loan Restructure, and Customer Service efforts. You ...

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How much do loan advocate jobs pay per year?

As of Aug 8, 2026, the average yearly pay for loan advocate in the United States is $60,627.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a loan advocate?

To thrive as a Loan Advocate, you need a solid understanding of lending processes, credit analysis, and relevant financial regulations, often supported by a background in finance or banking. Familiarity with loan origination software, customer relationship management (CRM) systems, and sometimes certification such as NMLS can be important. Outstanding interpersonal skills, attention to detail, and the ability to clearly communicate complex financial information set top performers apart. These skills ensure accurate processing, regulatory compliance, and strong client relationships, which are critical for facilitating successful loan transactions.

What is a loan advocate?

Loan Advocates are professionals who assist borrowers in understanding, applying for, and managing loans. They act as intermediaries between clients and lending institutions, helping clients navigate loan terms, eligibility requirements, and repayment options. Loan Advocates may also provide guidance on improving credit scores and appealing loan denials. Their goal is to ensure clients receive fair treatment and have access to the best possible loan solutions for their needs.

What common challenges do loan advocates face when working with clients, and how can they overcome them?

Loan Advocates often encounter clients who may be unfamiliar with lending processes, have incomplete documentation, or face language barriers. Successfully navigating these challenges requires clear communication, patience, and strong organizational skills. Building trust with clients by providing transparent guidance and proactively addressing their concerns can help ensure a smoother loan application experience. Additionally, collaborating closely with underwriters and other team members can help resolve complex cases efficiently.

Can you get a job as a loan advocate?

A loan advocate is a professional who assists clients with loan applications, negotiations, and understanding loan options. To work as a loan advocate, relevant skills include knowledge of lending processes, communication, and often a background in finance or customer service; some positions may require certification or licensing. Job opportunities are available in financial institutions, non-profits, and government agencies, typically requiring a high school diploma or higher education.
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Loan Advocate jobs near you
Infographic showing various Loan Advocate job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $60,627 per year, or $29.1 per hour.

Student Loan Advocate Attorney | Insurance & Financial Services Division

Attorney General Office

Boston, MA • On-site

$77K/yr

Full-time

Posted 3 days ago

New

Job description

STUDENT LOAN ADVOCATE ATTORNEY
PUBLIC PROTECTION & ADVOCACY BUREAU
INSURANCE & FINANCIAL SERVICES DIVISION
(Boston or Regional Office)
The Attorney General's Office is seeking a highly motivated attorney to join the Insurance & Financial Services Division as a Student Loan Advocate Attorney. The Division provides consumer assistance and enforces laws regarding insurance, investment, and lending issues, and has a focus on postsecondary educational debt, including student loan servicing and debt collection.
Primary Duties: Student Loan Advocate Attorney engages in consumer advocacy, legal research, and investigation regarding consumer financial services issues, with a special focus on student loan and debt, in addition to other lending, insurance, and investment matters. The Attorney assists consumers in navigating federal student loan repayment and debt relief opportunities, mediate consumer complaints, work on student loan and other financial services policy issues, participate in outreach and education initiatives, and help more experienced Assistant Attorneys General with the investigation/litigation of consumer protection matters, legal research, and the implementation of settlements.
Position Requirements:
  • Juris Doctor (JD) from an accredited law school.
  • Familiarity with financial products, student loans, or the Massachusetts Consumer Protection Act, preferred.
  • Ability to learn previously unfamiliar technical concepts and material quickly, preferred.
  • Excellent work ethic and attention to detail.
  • Effective research, writing, editing, and oral communication skills required.
  • Proficiency with Microsoft Excel, required.
  • Ability to work independently and as part of a team.
  • Demonstrated interest in working in the public interest.

The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful, diverse, equitable, and inclusive work environment.
Position Type: Full-Time/Exempt.
Our current hybrid model includes some remote workdays for most positions. On in-office days, employees are required to report to one of our designated office locations, either in Boston or at a regional office.
Salary: $77,147
The application deadline for this posting is August 26, 2026, at 5:00 PM (ET).
Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932.
Inquiries regarding position and status may be made to:
Gia Kim, Managing Administrative Assistant
Insurance & Financial Services Division
617-963-2390
The Attorney General's Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General's Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.

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