Live Operations Jobs in Georgia (NOW HIRING)

ABOUT MORGAN STANLEY
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com.
ABOUT PARAMETRIC
Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what's important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs. We also offer systematic alpha and alternative strategies to complement clients' core holdings.
This role is part of Parametric's hybrid working model, which includes working in the office 3 days a week and choosing to work remotely or in the office the remaining days of the week.
ABOUT THE TEAM
The Operations Control team enables Parametric Operations to grow through disciplined scale and confident decisions, without increasing operational exposure. The team partners closely with Operations leadership to identify risk early, improve decision quality, strengthen operational resiliency, and support sustainable growth through effective controls, processes, and governance.
ABOUT THE ROLE
The Operations Vice President (Operational Intelligence) serves as the senior operational risk analytics lead embedded within Parametric Investment Operations. They will partner with investment operations leadership to measure, monitor, and improve the performance of daily processes by using data, trends, and metrics to escalate risk early and ensure controls are effective, quantifiable, scalable, and aligned with business objectives.

• Drives KRI design and data-driven, continuous control monitoring to improve scalability
• Proactively identifies emerging and interconnected risks through operational and adverse scenario analysis
• Acts as a hands-on risk and escalation partner within live operational workflows
• Leads assessment of control effectiveness, incidents, and material business changes
• Plays a key role in business activity change initiatives (automation, platform changes, new business activities)

The ideal candidate combines strong operational risk discipline with investment operations expertise, data-driven analytical thinking, and the ability to influence senior stakeholders in a fast-paced, highly regulated environment.
PRIMARY RESPONSIBILITIES
Key Risk Indicator (KRI) Design, Monitoring, and Reporting

• Design and maintain KRIs aligned to material risks, controls, and business processes
• Establish KRI definitions, data sources, thresholds, and escalation criteria with operational leaders
• Analyze KRI trends and exceptions to identify emerging risks, support management decisions, and drive action

Automated and Continuous Control Monitoring

• Develop automated control monitoring using system data, risk thresholds, exception aging, and anomaly detection
• Partner with Technology and Operations to convert manual controls into scalable monitoring and testing
• Establish control exception alerting and escalation workflows for timely investigation and remediation

Risk Interaction, Factor, and Mapping Analysis

• Analyze risk, control, process, system, and dependency relationships to identify concentration and interconnected risk
• Develop risk maps and factor analysis linking events, control failures, and vulnerabilities to underlying drivers
• Use analysis to prioritize risk mitigation strategies, inform control design, and improve risk visibility

Risk Detection and Adverse Scenario Analysis

• Analyze operational data, incidents, near misses, control exceptions, and emerging trends to detect increasing risk
• Develop adverse scenarios and stress analyses for critical workflows to assess potential client, financial, regulatory, and operational impacts
• Translate findings into mitigation, resiliency, and escalation recommendations

Risk Escalation Management

• Serve as the dedicated point of risk escalation and judgment for Parametric Investment Operations
• Integrate risk management practices into daily operations and strategic initiatives
• Provide independent risk challenge on operational decisions and transformation initiatives

Risk and Control Effectiveness

• Evaluate control effectiveness and identify gaps, vulnerabilities, concentration risks, and failure points
• Partner with operational leaders to identify emerging risks and drive sustainable remediation
• Maintain operational risk and control inventories, maps, and documentation

Incident Management and Root Cause Analysis

• Oversee Investment Operations incident reporting, escalation, investigation, and resolution
• Lead root cause analysis for significant Investment Operations incidents, control failures, client impacts, and near-misses
• Monitor corrective action plans to ensure timely and sustainable remediation
• Identify recurring or systemic operational risks

Business Activity Change and Resiliency

• Support resiliency planning for critical workflows and client servicing
• Assess operational impacts of technology, automation, and process changes
• Identify and mitigate control gaps for new business activities and material changes with business leads prior to implementation

JOB QUALIFICATIONS

• Bachelor's degree in Finance, Accounting, Business, Economics, Operations, Risk Management, Data Engineering, Data Analytics, Information Systems and Analytics, or related field
• 7+ years of experience in investment operations, operational risk, control assurance, business controls, process governance, change management, business intelligence, data engineering and analytics, or financial services operations
• Strong understanding of investment operations, operational controls, data and system dependencies, and regulated financial services environment
• Experience leading, incident management, root cause analysis, and sustainable remediation
• Experience designing KRIs using operational data and risk signals to identify emerging risks and support escalation
• Experience partnering across Operations, Technology, Risk, Compliance, and Internal Audit on control, and remediation matters
• Experience supporting, examinations, audit or compliance reviews, or enforcement action response
• Experience assessing operational risk and readiness for new business activities, technology, automation, and platform change
• Ability to synthesize complex operational, risk, and data information into clear recommendations, and executive-ready communication
• Strong analytical, problem-solving, stakeholder-influence and communication skills

Preferred Qualifications

• Experience supporting investment, market data, client servicing, or other large-scale operational functions
• Experience implementing automated or continuous control monitoring and converting manual controls into scalable testing
• Familiarity with data analytics, querying, visualization, Six Sigma, Jidoka, or monitoring tools for risk and control analysis using tools such as: MS Office, SQL, Alteryx, Tableau, Power BI, Python, or other tools
• Experience with operational resiliency, risk and control frameworks, inventories, dependency mapping, or scenario analysis
• Experience supporting new business activities, technology or automation transformations, audits, regulatory reviews, or formal remediation plans
• Knowledge of investment management operational workflows, including trade support, reconciliation, pricing, reference data, corporate actions, client reporting, and operational platforms
• Systems-thinking mindset with the ability to connect risks, controls, process data, systems, dependencies, and outcomes
• Data-driven with the ability to translate operational signals and analysis into practical decisions and actions
• Strong risk judgment, including the ability to distinguish material risks, prioritize escalation, and make decisions in time-sensitive
• Executive presence and ability to influence, advise, and translate across operational, risk, data, technology, and leadership audiences
• Ability to provide credible independent challenges while maintaining constructive partnerships
• Systems-thinking mindset with the ability to connect risks, controls, process data, systems, dependencies, and outcomes
• Data-driven with the ability to translate operational signals and analysis into practical decisions and actions
• Ability to balance risk discipline with operational practicality and business objectives
• Strong change leadership across technology, automation, processes, and new business initiatives
• High integrity, accountability, and effectiveness in a complex, fast-paced, environment

Parametric believes each member of our organization makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties and qualifications. It is our expectation that every member of our team will offer his/her/their services wherever and whenever necessary to ensure the success of our client services.
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Salary range for the position: $115,000 - $225,000/Yr. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.
Expected base pay rates for the role will be between $115,000 and $225,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.