You'll play a direct role in shaping the customer experience and improving how our team handles ... You know how to read a support request, figure out what's actually being asked, and make sure it ...
You'll play a direct role in shaping the customer experience and improving how our team handles ... You know how to read a support request, figure out what's actually being asked, and make sure it ...
Technical Support Engineer
Noblesville, IN · On-site
$22 - $30/hr
This role will also participate in IT related projects and deployments as needed. Skills Support, Troubleshooting, Customer service, Active directory, Desktop Top Skills Details Support ...
New
Technical Support Engineer
Noblesville, IN · On-site
$22 - $30/hr
This role will also participate in IT related projects and deployments as needed. Skills Support, Troubleshooting, Customer service, Active directory, Desktop Top Skills Details Support ...
New
Technical Support Engineer
$22 - $30/hr
This role will also participate in IT related projects and deployments as needed. Skills Support, Troubleshooting, Customer service, Active directory, Desktop Top Skills Details Support ...
New
Quick apply
Technical Support Engineer
$22 - $30/hr
This role will also participate in IT related projects and deployments as needed. Skills Support, Troubleshooting, Customer service, Active directory, Desktop Top Skills Details Support ...
New
Engineer Support
Indianapolis, IN · On-site
Engineer Support 930 W 16th St, Indianapolis, IN 46202 ININ4 Public Store Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm Up to 28 hours/week OVERVIEW: Working as Part-time Engineer Support ...
Engineer Support
Indianapolis, IN · On-site
Engineer Support 930 W 16th St, Indianapolis, IN 46202 ININ4 Public Store Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm Up to 28 hours/week OVERVIEW: Working as Part-time Engineer Support ...
At IPS, we believe in the transformative power of education. We work collectively every day to ... Support live events, including board meetings, professional development sessions, and school ...
Quick apply
At IPS, we believe in the transformative power of education. We work collectively every day to ... Support live events, including board meetings, professional development sessions, and school ...
Associate Production Support Engineer
Indianapolis, IN · On-site
$14.25 - $18.25/hr
Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and ... The Associate Production Support Engineer is responsible for communicating project status, any ...
New
Associate Production Support Engineer
Indianapolis, IN · On-site
$14.25 - $18.25/hr
Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and ... The Associate Production Support Engineer is responsible for communicating project status, any ...
New
Customer Support Engineer
Vera Cruz, IN · On-site
Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Navis products. * Manage cases and communications from start to ...
Customer Support Engineer
Vera Cruz, IN · On-site
Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Navis products. * Manage cases and communications from start to ...
Ready to level-up your career at the company leading workforce transformation in the agentic era ... Salesforce offers a variety of benefits to help you live well including: time off programs, medical ...
New
Ready to level-up your career at the company leading workforce transformation in the agentic era ... Salesforce offers a variety of benefits to help you live well including: time off programs, medical ...
New
Ready to level-up your career at the company leading workforce transformation in the agentic era ... Salesforce offers a variety of benefits to help you live well including: time off programs, medical ...
Ready to level-up your career at the company leading workforce transformation in the agentic era ... Salesforce offers a variety of benefits to help you live well including: time off programs, medical ...
Ready to level-up your career at the company leading workforce transformation in the agentic era ... Salesforce offers a variety of benefits to help you live well including: time off programs, medical ...
Ready to level-up your career at the company leading workforce transformation in the agentic era ... Salesforce offers a variety of benefits to help you live well including: time off programs, medical ...
Production Support Engineer I
Greenwood, IN · On-site
$39.75 - $52/hr
Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position ... Serves as the escalation point for the Tier 1 Support (e.g. IT Service Desk) and other Production ...
Production Support Engineer I
Greenwood, IN · On-site
$39.75 - $52/hr
Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position ... Serves as the escalation point for the Tier 1 Support (e.g. IT Service Desk) and other Production ...
Production Support Engineer I
$39.75 - $52/hr
Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position ... Serves as the escalation point for the Tier 1 Support (e.g. IT Service Desk) and other Production ...
Production Support Engineer I
$39.75 - $52/hr
Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position ... Serves as the escalation point for the Tier 1 Support (e.g. IT Service Desk) and other Production ...
This role is located at our US Headquarters in Noblesville, IN. PURPOSE This role provides ... A successful candidate will be fluent in design and problem-solving, utilizing engineering first ...
Quick apply
This role is located at our US Headquarters in Noblesville, IN. PURPOSE This role provides ... A successful candidate will be fluent in design and problem-solving, utilizing engineering first ...
Be Seen First
A successful candidate will be creative in the aspects of design and problem-solving utilizing ... Hands on technical support for an extended audience (technical and non-technical) of internal and ...
Quick apply
Be Seen First
A successful candidate will be creative in the aspects of design and problem-solving utilizing ... Hands on technical support for an extended audience (technical and non-technical) of internal and ...
A successful candidate will be competent in the aspects of design and problem-solving utilizing ... Hands on technical support for both internal and external customers. * Participate on a team to ...
A successful candidate will be competent in the aspects of design and problem-solving utilizing ... Hands on technical support for both internal and external customers. * Participate on a team to ...
An In Home Caregiver - Housekeeper with Visiting Angels Carmel supports the seniors they serve with a wide range of responsibilities from light housekeeping tasks and meal preparation to one-on-one ...
An In Home Caregiver - Housekeeper with Visiting Angels Carmel supports the seniors they serve with a wide range of responsibilities from light housekeeping tasks and meal preparation to one-on-one ...
As a Visiting Angels In Home Housekeeper or Caregiver, you'll play a vital role in enriching the quality of life of clients and supporting their wellness in accordance with their custom care plans.
As a Visiting Angels In Home Housekeeper or Caregiver, you'll play a vital role in enriching the quality of life of clients and supporting their wellness in accordance with their custom care plans.
A successful candidate will be competent in the aspects of design and problem-solving utilizing ... Hands on technical support for both internal and external customers. * Participate on a team to ...
A successful candidate will be competent in the aspects of design and problem-solving utilizing ... Hands on technical support for both internal and external customers. * Participate on a team to ...
A successful candidate will be creative in the aspects of design and problem-solving utilizing ... Hands on technical support for an extended audience (technical and non-technical) of internal and ...
A successful candidate will be creative in the aspects of design and problem-solving utilizing ... Hands on technical support for an extended audience (technical and non-technical) of internal and ...
A successful candidate will be creative in the aspects of design and problem-solving utilizing ... Hands on technical support for an extended audience (technical and non-technical) of internal and ...
A successful candidate will be creative in the aspects of design and problem-solving utilizing ... Hands on technical support for an extended audience (technical and non-technical) of internal and ...
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Contractor
Posted 5 days ago
Job description
ActiveState enables enterprise development teams to improve their security posture and increase developer productivity so they can deliver secure, working applications faster using secure open source software, which can be consumed as libraries and dependencies, secure containers, or runtimes, either directly from ActiveState's website, portal, or command-line interfaces or via integration with other tools within our customers' environments.Â
We're looking for a Junior Support Contractor to join our team and help keep our customer support operation running smoothly. You'll be the first line of defense for incoming tickets, making sure nothing falls through the cracks and every issue gets routed to the right place fast. This role is a great fit for someone early in their career who's technically curious and thrives on organization and clear communication. You'll play a direct role in shaping the customer experience and improving how our team handles support at scale.
About YouYou're someone who gets satisfaction from bringing order to chaos. Incoming tickets, ambiguous requests, and competing priorities are part of your day to day. You know how to read a support request, figure out what's actually being asked, and make sure it lands with the right person. You're not easily overwhelmed, and you follow through.
You have some technical background, whether from a degree, a bootcamp, or just hands-on experience tinkering. You don't need to be a seasoned engineer, but you need to be comfortable reading error messages, understanding basic software concepts, and asking smart questions when something doesn't make sense. You know that good support starts with actually understanding the problem.
Your communication is clear, professional, and human. You write well, you know how to ask for the right information without being annoying, and you treat customers like people. This role is a great launchpad for someone who wants to grow in technical support, customer success, or operations.
- Ticket Triage: Review and categorize incoming support tickets, assess priority and severity, and route them to the appropriate team member or queue.
- First Response: Send timely, clear, and professional initial responses to customers, acknowledging their issue and setting expectations on next steps.
- Queue Management: Monitor the support queue throughout the day to ensure tickets are moving forward and nothing is stalled or missed.
- Issue Documentation: Capture detailed notes on each ticket, including steps to reproduce, customer environment details, and any troubleshooting already attempted.
- Escalation Coordination: Identify tickets that require engineering or product involvement and escalate with full context so handoffs are seamless.
- Follow-Up: Track open tickets and proactively follow up with customers and internal team members to keep issues moving toward resolution.
- Process Improvement: Flag recurring issues or patterns in the queue and surface them to the team to inform documentation or product fixes.
- Knowledge Base Contribution: Help maintain and update internal and customer-facing support documentation based on common questions and resolved tickets.
- 1-2 years of experience in a technical support, helpdesk, or customer-facing technical role
- Comfortable working with software tools, ticketing systems (e.g.,Salesforce, Jira, Freshdesk), and basic troubleshooting workflows
- Strong written communication skills with a clear, professional tone
- High attention to detail, especially when documenting issues and managing multiple tickets simultaneously
- Ability to prioritize and stay organized in a fast-moving queue environment
- Familiarity with basic software development or IT concepts (command line, logs, environment configs, etc.)vv
- Self-directed and reliable, especially in a remote/async work environment
Nice to Haves:
- Technical certifications (CompTIA, Cloud, or DevOps related).
- Degree or Diploma in Computer Science, Information Technology, or a related field.
- Hands-on experience with APIs or system integration projects.
- Prior exposure to open source software, DevSecOps, or enterprise development environments.
- Exposure to Python or other scripting languages
- Experience working in a fully remote team
- Working for a stable and growing company that offers the environment and personal growth potential of a start-up as well as the stability of a business with established revenue.
- The chance to work with a smart, enthusiastic team of people.
- The chance to work on a project that will change the work lives of developers around the world, including your own!