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Live Chat Jobs in Rochester, NY (NOW HIRING)

Launch Focus

Technical Support

Rochester, NY

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...

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All JobsLive Chat JobsLive Chat Jobs in Rochester, NY

Live Chat information

See Rochester, NY salary details

$23.2K

$58.7K

$85.4K

How much do live chat jobs pay per year?

As of Sep 14, 2026, the average yearly pay for live chat in Rochester, NY is $58,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,600.00 and $84,900.00 per year, depending on experience, location, and employer.

What is a live chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What are the typical challenges faced by live chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.

What are live chat jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

More about Live Chat jobs

What are the most commonly searched types of Live Chat jobs in Rochester, NY?

The most popular types of Live Chat jobs in Rochester, NY are:

What are popular job titles related to Live Chat jobs in Rochester, NY?

For Live Chat jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Live Chat jobs in Rochester, NY look for?

The top searched job categories for Live Chat jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Live Chat jobs?

Cities near Rochester, NY with the most Live Chat job openings:

Live Chat jobs near you
Infographic showing various Live Chat job openings in Rochester, NY as of September 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $58,733 per year, or $28.2 per hour.

Technical Support

Rochester, NY

Launch Focus
See more jobs at Launch Focusexternal

Full-time

Re-posted 4 days ago

Job description

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus, however, we will train.

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