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Live Chat Jobs in Georgia (NOW HIRING)

Brilliant Earth

Sales Associate, Jewelry

Alpharetta, GA · On-site

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Sales Associate, Jewelry

Alpharetta, GA · On-site

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Sales Associate, Jewelry

Atlanta, GA

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Sales Associate, Jewelry

Alpharetta, GA · On-site

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Sales Associate, Jewelry

Atlanta, GA · On-site

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Sales Associate, Jewelry

Atlanta, GA · On-site

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Brilliant Earth

Sales Associate, Jewelry

Alpharetta, GA · On-site

$19 - $21/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product

Autodesk

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Provide support via live chat, email, and phone/screenshare to our key strategic customers, resolving their technical issues to ensure their success * Provide clear, empathetic, and structured ...

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Showing results 21-40

All JobsLive Chat JobsLive Chat Jobs in Georgia

Live Chat information

See Georgia salary details

$19.8K

$50.2K

$73K

How much do live chat jobs pay per year?

As of Sep 8, 2026, the average yearly pay for live chat in Georgia is $50,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $28,700.00 and $72,600.00 per year, depending on experience, location, and employer.

What is a live chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What are the typical challenges faced by live chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.

What are live chat jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

More about Live Chat jobs

What are the most commonly searched types of Live Chat jobs in Georgia?

The most popular types of Live Chat jobs in Georgia are:

What are popular job titles related to Live Chat jobs in Georgia?

For Live Chat jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Live Chat jobs in Georgia look for?

The top searched job categories for Live Chat jobs in Georgia are:

What cities in Georgia are hiring for Live Chat jobs?

Cities in Georgia with the most Live Chat job openings:

Live Chat jobs near you
Infographic showing various Live Chat job openings in Georgia as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 64% Full Time, 27% Part Time, and 7% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $50,240 per year, or $24.2 per hour.

IT Technical Support / Help Desk in Alpharetta, GA 30005

Amicis Global

Alpharetta, GA • On-site

$24/hr

Contractor

Re-posted 6 days ago

Job description

Title: IT Technical Support / Help Desk
Location: Alpharetta, GA 30005
Duration: 12 Months
Pay Rate: $21.00 - $24.00/- on W2
 
 
Kindly share your most updated resume.
 
 
Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Roles and Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or an equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
 
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
 
 
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