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Live Chat Support Jobs in Decatur, IL (NOW HIRING)

MatrixCare

Practice Support Agent

Decatur, IL

$18.25 - $24.25/hr

Practice Support Agents provide exceptional customer and patient support via phone, live chat, and email. This role is responsible for guiding customers through website tools and testing device ...

ResMed

Practice Support Agent

Decatur, IL

$18.25 - $24.25/hr

Practice Support Agents provide exceptional customer and patient support via phone, live chat, and email. This role is responsible for guiding customers through website tools and testing device ...

Propeller Health

Practice Support Agent

Decatur, IL

$18.25 - $24.25/hr

Practice Support Agents provide exceptional customer and patient support via phone, live chat, and email. This role is responsible for guiding customers through website tools and testing device ...

All JobsLive Chat Support JobsLive Chat Support Jobs in Decatur, IL

Live Chat Support information

See Decatur, IL salary details

$12

$24

$40

How much do live chat support jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for live chat support in Decatur, IL is $24.28, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $27.50 per hour, depending on experience, location, and employer.

What is a Live Chat Support job?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a typical day look like for someone working in Live Chat Support?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in the Live Chat Support position, and why are they important?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What job categories do people searching Live Chat Support jobs in Decatur, IL look for? The top searched job categories for Live Chat Support jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Live Chat Support jobs? Cities near Decatur, IL with the most Live Chat Support job openings:
Live Chat Support jobs near you
Practice Support Agent

Practice Support Agent

MatrixCare

Decatur, IL

$18.25 - $24.25/hr

Full-time

Posted 11 days ago

Key responsibilities

  • Answer inbound calls, chats, and emails to support customers with testing tools and uploads.

  • Handle overflow scheduling calls and troubleshoot Overnight Pulse Oximetry upload issues.

  • Process and validate test orders, physician updates, and faxed results.

Job description

We're looking for a customer-focused Practice Support Agentto support testing, scheduling, and customer service operations in a fast-paced healthcare environment.

Practice Support Agents provide exceptional customer and patient support via phone, live chat, and email. This role is responsible for guiding customers through website tools and testing device upload processes while resolving data upload issues as they arise.

Agents support DME customers with navigating the website and troubleshooting technical concerns, as well as assisting physician offices with patient and order-related inquiries. The ideal candidate is service-oriented, detail-focused, and committed to delivering a high-quality customer experience.

This position plays a key role in ensuring customer and user satisfaction through clear communication, technical support, and timely issue resolution.

The shift for this role is 8:00am - 4:30pm CT.

Let's Talk About Responsibilities

  • Answer inbound calls, chats, and emails to support customers with testing tools and uploads
  • Handle overflow scheduling calls
  • Troubleshoot Overnight Pulse Oximetry upload issues
  • Process and validate test orders, physician updates, and faxed results
  • Work shared departmental queues and assist with cross-training as needed

Let's Talk About You

  • 1+ year of customer service or support experience
  • High school diploma
  • Proficiency in Excel and MS Office
  • Knowledge of oximetry/sleep testing equipment a plus
  • Excellent phone presence, attention to detail, and multitasking skills

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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