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Day It Support Level 1 Jobs in Decatur, IL (NOW HIRING)

U.S. Navy

IT Support Specialist

Mount Pulaski, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Clinton, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Assumption, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Cerro Gordo, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Williamsville, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Dawson, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Maroa, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Mechanicsburg, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Moweaqua, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Macon, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Bethany, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Warrensburg, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Illiopolis, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Mount Zion, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Harristown, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Niantic, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Long Creek, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Mansfield, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Sullivan, IL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

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Showing results 1-20

All JobsDay It Support Level 1 JobsDay It Support Level 1 Jobs in Decatur, IL

Day It Support Level 1 information

See Decatur, IL salary details

$11

$18

$25

How much do day it support level 1 jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for day it support level 1 in Decatur, IL is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.81 per hour, depending on experience, location, and employer.

What is a level 1 IT support?

A Level 1 IT support technician is an entry-level role responsible for handling basic technical issues, troubleshooting hardware and software problems, and providing initial customer assistance. They often use remote tools and follow standard procedures, escalating more complex issues to higher support levels. Strong communication skills and basic knowledge of operating systems and common software are essential for this position.

What is a day IT support level 1 job description?

A Day IT Support Level 1 technician provides basic technical assistance to users, troubleshooting hardware, software, and network issues. They handle initial problem diagnosis, perform routine maintenance, and escalate complex issues to higher support levels as needed, often using ticketing systems and remote tools.

How to get an entry-level IT support Level 1 job?

To secure an entry-level IT support Level 1 position, candidates should have basic knowledge of computer hardware, operating systems, and troubleshooting skills. Earning relevant certifications such as CompTIA A+ can improve job prospects, and gaining experience through internships or entry-level tech roles can be beneficial.

What is the difference between Day IT Support Level 1 vs Help Desk Technician?

AspectDay IT Support Level 1Help Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI certifications (sometimes)
Work EnvironmentOn-site or remote, handling basic user issuesCall centers, on-site, or remote support for end-users
ResponsibilitiesBasic troubleshooting, password resets, hardware setupTroubleshooting, ticket logging, user support
Industry UsageIT departments across various industriesCustomer service-focused IT support roles

Day IT Support Level 1 and Help Desk Technician roles often overlap in certifications and work environments. Both handle basic troubleshooting and user support, but the Help Desk Technician may focus more on customer service and ticket management. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Day It Support Level 1 jobs in Decatur, IL?

For Day It Support Level 1 jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Day It Support Level 1 jobs in Decatur, IL look for?

The top searched job categories for Day It Support Level 1 jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Day It Support Level 1 jobs?

Cities near Decatur, IL with the most Day It Support Level 1 job openings:

Day It Support Level 1 jobs near you
Infographic showing various Day It Support Level 1 job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,510 per year, or $18 per hour.

IT Technology Support

Heritage Behavioral Health Center

Decatur, IL • On-site

$24 - $31.25/hr

Full-time

Posted 18 days ago

Job description

Job Posting TitleInformation Technology Support
Job Description
Information Technology SpecialistHeritage Behavioral Health Center – Decatur, IL

Full-Time | Technical Support Role | On-Site

About Heritage Behavioral Health Center

Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic serving individuals across Central Illinois. We believe every team member contributes to excellent patient care—including those who maintain and support our technology systems.

We foster a supportive, collaborative work environment where staff grow professionally and take pride in helping others.

Position Overview: Information Technology Specialist

Heritage Behavioral Health Center is seeking a full-time Information Technology Specialist to join our IT team. The individual in this role will be the first point of contact for users experiencing technical issues. Responsibilities include diagnosing and resolving help desk requests, supporting hardware and software systems, and assisting employees with daily technology needs.

This role is ideal for someone who enjoys problem-solving, communicating with users, and ensuring smooth technology operations across the organization.

Core Responsibilities

Salary Range $24.00 – $31.25

Core Responsibilities

Technical Support

  • Serve as the primary support contact for staff experiencing issues with computers, software, networking, telephones, and other related technologies.
  • Answer, evaluate, prioritize, and resolve help desk requests in a timely and professional manner.
  • Document all reported problems, steps taken, troubleshooting results, and final resolutions.

Software & Hardware Maintenance

  • Install software, updates, and patches on agency computers.
  • Maintain accurate documentation of software licensing, installations, and troubleshooting activities.
  • Arrange vendor maintenance or escalation as needed.
  • Support data security and compliance (HIPAA, 42 CFR Part 2)
  • Maintain clear documentation and coordinate with IT vendors

Training & User Support

  • Train new staff on technology systems, software applications, and network access.
  • Assist with new system implementations and upgrades.

Knowledge, Skills & Abilities

  • Strong oral and written communication skills
  • Detail-oriented with excellent project and time management abilities
  • Ability to manage multiple tasks and prioritize effectively
  • Customer-focused, patient, and able to translate technical concepts clearly
  • Self-motivated and able to work independently or within a team

Education & Experience

  • High school diploma or equivalent (required)
  • 2+ years of IT support experience (healthcare preferred) or
    3+ years of clinical experience with strong technical skills
  • Experience working with various software applications preferred
  • Experience with Microsoft Office products, Microsoft Entra ID, and Microsoft Intune
  • Hands-on experience with help desk functions, troubleshooting, or user support is desirable
  • Certifications (CompTIA A+, Network+, M365, CHTS) a plus
  • Valid driver’s license, reliable transportation, and proof of automobile insurance required


Why Join Heritage?
  • Collaborative, team-oriented environment
  • Opportunities for professional growth and learning
  • Chance to support mission-driven work that impacts your community