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Live Chat Representative Jobs in Utah (NOW HIRING)

Netpace

Services Support Rep 2

Salt Lake City, UT · On-site

$17.50 - $23.50/hr

Initial point of contact for customers via telephone, email or live chat to provide support of loan originating/underwriting, servicing, and other mortgage related support for client applications

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Live Chat Representative information

See Utah salary details

$10

$19

$31

How much do live chat representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for live chat representative in Utah is $19.31, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $21.01 per hour, depending on experience, location, and employer.

What does a live chat representative do?

A Live Chat Representative is responsible for assisting customers through online chat platforms, providing real-time support and information about products or services. They handle customer inquiries, resolve issues, and ensure a positive customer experience by communicating clearly and efficiently. Live Chat Representatives often work for e-commerce companies, tech firms, or service providers, and must have strong communication and problem-solving skills. Their role is crucial in delivering quick assistance and building customer satisfaction.

What are the key skills and qualifications needed to thrive as a live chat representative, and why are they important?

To thrive as a Live Chat Representative, you need excellent written communication, fast typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are vital soft skills in this position. These skills ensure efficient resolution of customer inquiries, positive customer experiences, and effective multitasking in a digital environment.

What are some common challenges faced by live chat representatives, and how can they be addressed?

Live Chat Representatives often encounter challenges such as managing multiple conversations simultaneously, adapting to varied customer communication styles, and resolving issues efficiently without the benefit of face-to-face cues. To address these, representatives can utilize pre-approved response templates, maintain strong organizational skills, and continuously update their product knowledge. Regular training sessions and collaborating closely with team members can also help in sharing best practices and handling complex customer inquiries more effectively.

What is the difference between Live Chat Representative vs Customer Service Agent?

AspectLive Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote or call centerCall centers, retail, or online support
Industry UsageCustomer support via live chat platformsCustomer support across various channels
Common Search IntentComparison with other online support rolesGeneral customer service roles

While both roles involve assisting customers, a Live Chat Representative specializes in providing support through online chat platforms, often working remotely. A Customer Service Agent may handle multiple channels like phone, email, or chat, and may work in various environments. The Live Chat Representative focuses on real-time online communication, making it ideal for digital-first companies.

What are popular job titles related to Live Chat Representative jobs in Utah?

For Live Chat Representative jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Live Chat Representative jobs in Utah look for?

The top searched job categories for Live Chat Representative jobs in Utah are:

Live Chat Representative jobs near you
Infographic showing various Live Chat Representative job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $40,160 per year, or $19.3 per hour.

Service Department Cashier/BDC Associate

Salt Lake Valley Chevrolet

South Salt Lake, UT • On-site

$13.75 - $18.25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 18 days ago

Job description

Salt Lake Valley Chevrolet in West Valley and Salt Lake Valley GMC Buick in South Salt Lake are both looking to hire a customer service driven Business Development Center teammate to schedule customer appointments, route incoming phone calls, and process payments.

Responsibilities

  • Answer customer calls and establish follows-up with sales appointments.
  • Take customer payments and invoice Service and Parts customers.
  • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
  • Provide customers with initial product information and direct them to the appropriate dealership resources.
  • Present initial financing options based on customer needs.
  • Follow up with leads that are not ready to make an appointment or no-show.
  • Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
  • Utilize CRM tracking system daily.
  • Scan finalized invoices into our electronic filing system.

Benefits for Full Time Employees

  • Medical and Dental after within 90 days
  • Holiday pay after 6 months of employment
  • Vacation/PTO available at 6 months
  • 401(k) Plan with employer contribution/match after 1 year of service
  • Opportunities for advancement with multiple locations
Qualifications
  • English and Spanish Fluency preferred
  • Dependable and motivated a must
  • At least one previous role based in customer service experience
  • Excellent teammate with collaborative attitude and eagerness to improve
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Strong computer skills
  • Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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