ZipRecruiter

Log In

1

Live Chat Representative Jobs in Indiana (NOW HIRING)

Didlake

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Customer Service Representative Didlake, Inc. is a nonprofit rehabilitation services organization ... Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ...

Didlake

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Why This Role Matters As a Customer Service Representative, you will assist renters, homebuyers ... Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ...

Didlake

Customer Service Representative

Indianapolis, IN · On-site

$15.25 - $20.75/hr

Why This Role Matters As a Customer Service Representative, you will assist renters, homebuyers ... Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures ...

iboss

Customer Success Engineer (K-12)

Indianapolis, IN · On-site

... live chat, email, web-based ticket systems, telephone, and in some cases in person interactions ... The qualifications below are representative of the knowledge, skills, qualities, and/or abilities ...

eth

Interior Design Sales Professional

Fort Wayne, IN · On-site

Represent the Ethan Allen brand in all customer interactions. When in the design center ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Sales Professional

Fort Wayne, IN · On-site

Represent the Ethan Allen brand in all customer interactions. When in the design center ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Sales Professional

Fort Wayne, IN · On-site

Represent the Ethan Allen brand in all customer interactions. When in the design center ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Sales Professional

Fort Wayne, IN · On-site

Represent the Ethan Allen brand in all customer interactions. When in the design center ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

previous pagenext page

Showing results 21-40

All JobsLive Chat Representative JobsLive Chat Representative Jobs in Indiana

Live Chat Representative information

See Indiana salary details

$10

$20

$32

How much do live chat representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for live chat representative in Indiana is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $21.97 per hour, depending on experience, location, and employer.

What does a live chat representative do?

A Live Chat Representative is responsible for assisting customers through online chat platforms, providing real-time support and information about products or services. They handle customer inquiries, resolve issues, and ensure a positive customer experience by communicating clearly and efficiently. Live Chat Representatives often work for e-commerce companies, tech firms, or service providers, and must have strong communication and problem-solving skills. Their role is crucial in delivering quick assistance and building customer satisfaction.

What are the key skills and qualifications needed to thrive as a live chat representative, and why are they important?

To thrive as a Live Chat Representative, you need excellent written communication, fast typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are vital soft skills in this position. These skills ensure efficient resolution of customer inquiries, positive customer experiences, and effective multitasking in a digital environment.

What are some common challenges faced by live chat representatives, and how can they be addressed?

Live Chat Representatives often encounter challenges such as managing multiple conversations simultaneously, adapting to varied customer communication styles, and resolving issues efficiently without the benefit of face-to-face cues. To address these, representatives can utilize pre-approved response templates, maintain strong organizational skills, and continuously update their product knowledge. Regular training sessions and collaborating closely with team members can also help in sharing best practices and handling complex customer inquiries more effectively.

What is the difference between Live Chat Representative vs Customer Service Agent?

AspectLive Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote or call centerCall centers, retail, or online support
Industry UsageCustomer support via live chat platformsCustomer support across various channels
Common Search IntentComparison with other online support rolesGeneral customer service roles

While both roles involve assisting customers, a Live Chat Representative specializes in providing support through online chat platforms, often working remotely. A Customer Service Agent may handle multiple channels like phone, email, or chat, and may work in various environments. The Live Chat Representative focuses on real-time online communication, making it ideal for digital-first companies.

What are popular job titles related to Live Chat Representative jobs in Indiana?

For Live Chat Representative jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Live Chat Representative jobs in Indiana look for?

The top searched job categories for Live Chat Representative jobs in Indiana are:

Live Chat Representative jobs near you
Infographic showing various Live Chat Representative job openings in Indiana as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 63% Physical, 2% Hybrid, and 35% Remote job distribution, with an average salary of $41,977 per year, or $20.2 per hour.

Customer Service Representative

Indianapolis, IN • On-site

Didlake
Non-Profits • 1 - 5K employees
Learn more about Didlakeexternal

$15.25 - $20.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Didlake rating

7.5

Company rating: 7.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative

Didlake, Inc. is a nonprofit rehabilitation services organization dedicated to creating opportunities that enrich the lives of people with disabilities. Since 1965, Didlake has served thousands of individuals with significant disabilities by providing training, job placement, employment opportunities, and day support services. We are proud to provide meaningful and purposeful work that supports independence and community inclusion.

As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources.

What You Will Do

  • Respond to inbound calls, emails, live chat and voice mails following Standard Operating Procedures (SOP).
  • Answers routine questions from the public on FHA mortgage programs and HUD properties.
  • Utilize HUD systems (i.e. SMART, SFISnet, HERMIT) to assist appropriate callers following Privacy SOPs.
  • Utilizes prepared scripts with little or no deviation.
  • Enter accurate and detailed information in a Customer Relationship Management application, summarizing caller contact data, data about the nature of the request and whether or not a referral was provided.
  • Warm transfers calls that are not in the Knowledge Base to the applicable HUD department per SOP. Performs miscellaneous job-related duties as assigned.
  • Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
  • Ability to effectively navigate a computer Customer Relationship Management System and other HUD Systems.

What You Bring

You bring experience in a high-volume contact center environment, with strong customer service and communication skills. You are comfortable managing multiple systems, following established procedures, and providing accurate and timely support to customers.

Education & Experience

  • High school diploma or GED required.
  • Minimum of two (2) years of experience in a high-volume contact center environment, including responding to customer complaints.
  • Experience following SOPs and utilizing knowledge bases, FAQs, and internal support tools to provide accurate, consistent, and timely responses.
  • Omnichannel call center experience; rental property management or mortgage servicing experience is preferred.

Skills & Abilities

  • Ability to successfully obtain a Public Trust security clearance, which includes a credit check and background investigation.
  • Excellent technical skills with the capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients.
  • Excellent time management skills and dependability.
  • Experience with MS Office (Outlook, Word, Teams).
  • Strong written and verbal communication skills including telephone etiquette.
  • Excellent customer service soft skills including handling upset customers.
  • Keyboarding proficiency of at least 40 words per minute.

Why Join Didlake

  • Be part of a mission-driven organization committed to creating opportunities for people with disabilities.
  • Opportunities for professional growth and leadership development.
  • A supportive and collaborative work environment.

Benefits

  • Health coverage for you and your family through Medical, Dental, and Vision plans
  • Health Reimbursement Account (HRA)
  • Life Insurance/AD&D
  • Short Term Disability
  • Employee Assistance Program (EAP) for work and personal support
  • 401(k) retirement plan with company match
  • Paid time off awarded after every year of service
  • Paid sick leave that begins accruing upon hire
  • Employee Development Program (EDP)
  • Paid holidays
  • Direct deposit

What Didlake employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply