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Live Chat Representative Jobs in Indiana (NOW HIRING)

iboss

Customer Success Engineer (K-12)

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... live chat, email, web-based ticket systems, telephone, and in some cases in person interactions ... The qualifications below are representative of the knowledge, skills, qualities, and/or abilities ...

eth

Interior Design Retail Sales Consultant

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Represent the Ethan Allen brand in all customer interactions. When in the design center ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Sales Consultant

Indianapolis, IN · On-site

Represent the Ethan Allen brand in all customer interactions. When in the design center ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Sales Consultant

Indianapolis, IN · On-site

Represent the Ethan Allen brand in all customer interactions. When in the design center ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Retail Sales Consultant

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Represent the Ethan Allen brand in all customer interactions. When in the design center ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Sales professional

Fort Wayne, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Represent the Ethan Allen brand in all customer interactions. When in the design center ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Sales professional

Fort Wayne, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Represent the Ethan Allen brand in all customer interactions. When in the design center ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

Ethan Allen

Interior Design Sales professional

Fort Wayne, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Represent the Ethan Allen brand in all customer interactions. When in the design center ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Sales professional

Fort Wayne, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Represent the Ethan Allen brand in all customer interactions. When in the design center ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Sales professional

Fort Wayne, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Represent the Ethan Allen brand in all customer interactions. When in the design center ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Retail Sales Consultant

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Represent the Ethan Allen brand in all customer interactions. When in the design center ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Retail Sales Consultant

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Represent the Ethan Allen brand in all customer interactions. When in the design center ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

eth

Interior Design Retail Sales Consultant

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Represent the Ethan Allen brand in all customer interactions. When in the design center ... Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects ...

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Showing results 21-40

All JobsLive Chat Representative JobsLive Chat Representative Jobs in Indiana

Live Chat Representative information

See Indiana salary details

$10

$20

$32

How much do live chat representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for live chat representative in Indiana is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $21.97 per hour, depending on experience, location, and employer.

What is the difference between Live Chat Representative vs Customer Service Agent?

AspectLive Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote or call centerCall centers, retail, or online support
Industry UsageCustomer support via live chat platformsCustomer support across various channels
Common Search IntentComparison with other online support rolesGeneral customer service roles

While both roles involve assisting customers, a Live Chat Representative specializes in providing support through online chat platforms, often working remotely. A Customer Service Agent may handle multiple channels like phone, email, or chat, and may work in various environments. The Live Chat Representative focuses on real-time online communication, making it ideal for digital-first companies.

What are the key skills and qualifications needed to thrive as a live chat representative, and why are they important?

To thrive as a Live Chat Representative, you need excellent written communication, fast typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are vital soft skills in this position. These skills ensure efficient resolution of customer inquiries, positive customer experiences, and effective multitasking in a digital environment.

What does a live chat representative do?

A Live Chat Representative is responsible for assisting customers through online chat platforms, providing real-time support and information about products or services. They handle customer inquiries, resolve issues, and ensure a positive customer experience by communicating clearly and efficiently. Live Chat Representatives often work for e-commerce companies, tech firms, or service providers, and must have strong communication and problem-solving skills. Their role is crucial in delivering quick assistance and building customer satisfaction.

What are some common challenges faced by live chat representatives, and how can they be addressed?

Live Chat Representatives often encounter challenges such as managing multiple conversations simultaneously, adapting to varied customer communication styles, and resolving issues efficiently without the benefit of face-to-face cues. To address these, representatives can utilize pre-approved response templates, maintain strong organizational skills, and continuously update their product knowledge. Regular training sessions and collaborating closely with team members can also help in sharing best practices and handling complex customer inquiries more effectively.

What are popular job titles related to Live Chat Representative jobs in Indiana?

For Live Chat Representative jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Live Chat Representative jobs in Indiana look for?

The top searched job categories for Live Chat Representative jobs in Indiana are:

Live Chat Representative jobs near you
Infographic showing various Live Chat Representative job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $41,977 per year, or $20.2 per hour.

Customer Success Engineer (K-12)

iboss

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Overview
iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously and at scale. This eliminates the need for traditional network security appliances, such as VPNs, firewalls and web gateway proxies, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day. More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 500 companies. To learn more, visit https://www.iboss.com/.
Job Description
Customer Success Engineers play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring that iboss customers achieve their desired outcomes through the interactions they have with our product and team members. Customer Success Engineers will work with government, K12, commercial and enterprise customers via live chat, email, web-based ticket systems, telephone, and in some cases in person interactions. Interactions are primarily proactive, outbound, and on a customer defined cadence. You will assist customers with designing, integrating, implementing, and training on iboss products and services. In this role you can expect to be very hands-on with technology and will also be responsible for the commercial aspects of the relationship which includes renewing and expanding the services that customers subscribe to. You will be a technical customer advocate; internally partnering with product management, engineering, and R&D resources to influence the product roadmap in alignment with feedback acquired in the field directly from customers.
An ideal candidate for this role will have a wide breadth of knowledge and experience with enterprise networks, systems, cybersecurity and sales engineering or technical account management. An outstanding candidate understands the challenges that administrators face when trying to secure users and devices in today's borderless network landscape and have a track record of solving problems. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast paced, challenging environment, and are driven to provide customer satisfaction, we want to hear from you.

Responsibilities

  • Ensure that customer desired outcomes are achieved through proactive cadence driven outreach
  • Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied
  • Act as the customer's go-to iboss subject matter expert when they are planning changes or enabling new capabilities
  • Advise customers about new products and feature enhancements
  • Provide feedback to product management, engineering, and R&D teams
  • Working with our technical support teams, ensure that any identified complex technical support inquiries are solved in a timely and professional manner.
  • Document interactions comprehensively for auditing and record keeping purposes
  • Help customers measure success by baselining current vs future state
  • Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements.
  • Create, provide, and present quotations to customers
  • Acquire purchase orders from customers
  • Create and submit knowledgebase entries to help improve customer self-service capabilities.
  • Create and maintain internal knowledge systems to assist other internal team members
  • Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features.
  • Attend and present at trade shows and on-site training
Qualifications
  • The responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required.
  • Bachelors degree in technical field (Computer Science, Computer Engineering, Information Technology, etc.)
  • Previous experience in technical support, sales engineering or technical account management
  • Outgoing personality and comfortable speaking to customers
  • Possess a strong work ethic and team player mentality
  • Excellent communication skills both verbal and written
  • Experience designing and supporting multilayer IP networks; routing and switching
  • Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
  • Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices
  • Experience managing Windows Server or Red Hat Linux server environments
  • Experience managing large (>1k seat) Windows and Mac workstation deployments
  • Experience managing DNS; Microsoft or Bind
  • Experience with acquiring and analyzing packet captures
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Strong detail orientation and listening skills
  • Strong decision making and analytical abilities
  • Willing to travel 10% of the time
Benefits
  • Health, Vision, Dental - open to domestic partners
  • 401K with company match
  • Paid Time Off (PTO)
  • Company-paid holidays
  • Optimistic, supportive, and FUN work environment
The duties and responsibilities described above are essential functions of the job.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.
This position is not eligible for sponsorship of work visas

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