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Live Chat Representative Jobs in Indiana (NOW HIRING)

Surf Internet

Customer Care Representative

La Porte, IN · On-site

$15 - $17/hr

Customer Care Representative Hot Job LaPorte Office - LaPorte, IN 46350 Overview Salary Range $15 ... Answer all incoming calls and live chat requests while providing an excellent customer experience.

Surf Internet

Customer Care Representative

La Porte, IN · On-site

$15 - $17/hr

The Customer Care Representative is responsible for providing excellent customer service and ... Answer all incoming calls and live chat requests while providing an excellent customer experience.

Surf Internet

Customer Care Representative

La Porte, IN · On-site

$15 - $17/hr

The Customer Care Representative is responsible for providing excellent customer service and ... Answer all incoming calls and live chat requests while providing an excellent customer experience.

Castle Subaru

BDC Representative

Portage, IN · On-site

$15 - $18/hr

BDC Representative Do you enjoy helping people? Would you like to create a better service ... Respond quickly to internet, phone and live chat inquiries using email, scripts and templates • ...

Castle Subaru

BDC Representative

Portage, IN

$15 - $18/hr

BDC Representative Do you enjoy helping people? Would you like to create a better service ... Respond quickly to internet, phone and live chat inquiries using email, scripts and templates

Ed Martin Acura

Service BDC Representative

Indianapolis, IN · On-site

$14.25 - $19/hr

ABOUT Service BDC Representatives are responsible for getting Service appointments booked via ... Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.

Ed Martin Acura

Service BDC Representative

Indianapolis, IN · On-site

$14.25 - $19/hr

ABOUT Service BDC Representatives are responsible for getting Service appointments booked via ... Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.

Ed Martin Acura

Service BDC Representative

Indianapolis, IN · On-site

$14.25 - $19/hr

ABOUT Service BDC Representatives are responsible for getting Service appointments booked via ... Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.

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All JobsLive Chat Representative JobsLive Chat Representative Jobs in Indiana

Live Chat Representative information

See Indiana salary details

$10

$20

$32

How much do live chat representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for live chat representative in Indiana is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $21.97 per hour, depending on experience, location, and employer.

What does a live chat representative do?

A Live Chat Representative is responsible for assisting customers through online chat platforms, providing real-time support and information about products or services. They handle customer inquiries, resolve issues, and ensure a positive customer experience by communicating clearly and efficiently. Live Chat Representatives often work for e-commerce companies, tech firms, or service providers, and must have strong communication and problem-solving skills. Their role is crucial in delivering quick assistance and building customer satisfaction.

What are the key skills and qualifications needed to thrive as a live chat representative, and why are they important?

To thrive as a Live Chat Representative, you need excellent written communication, fast typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are vital soft skills in this position. These skills ensure efficient resolution of customer inquiries, positive customer experiences, and effective multitasking in a digital environment.

What are some common challenges faced by live chat representatives, and how can they be addressed?

Live Chat Representatives often encounter challenges such as managing multiple conversations simultaneously, adapting to varied customer communication styles, and resolving issues efficiently without the benefit of face-to-face cues. To address these, representatives can utilize pre-approved response templates, maintain strong organizational skills, and continuously update their product knowledge. Regular training sessions and collaborating closely with team members can also help in sharing best practices and handling complex customer inquiries more effectively.

What is the difference between Live Chat Representative vs Customer Service Agent?

AspectLive Chat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote or call centerCall centers, retail, or online support
Industry UsageCustomer support via live chat platformsCustomer support across various channels
Common Search IntentComparison with other online support rolesGeneral customer service roles

While both roles involve assisting customers, a Live Chat Representative specializes in providing support through online chat platforms, often working remotely. A Customer Service Agent may handle multiple channels like phone, email, or chat, and may work in various environments. The Live Chat Representative focuses on real-time online communication, making it ideal for digital-first companies.

What are popular job titles related to Live Chat Representative jobs in Indiana?

For Live Chat Representative jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Live Chat Representative jobs in Indiana look for?

The top searched job categories for Live Chat Representative jobs in Indiana are:

Live Chat Representative jobs near you
Infographic showing various Live Chat Representative job openings in Indiana as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 63% Physical, 2% Hybrid, and 35% Remote job distribution, with an average salary of $41,977 per year, or $20.2 per hour.

Customer Care Representative

La Porte, IN • On-site

Surf Internet
Telecommunications • 51 - 200 employees
Learn more about Surf Internetexternal

$15 - $17/hr

Other

Re-posted 11 days ago

Surf Internet rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Customer Care Representative

Hot Job

LaPorte Office - LaPorte, IN 46350

Overview

Salary Range $15.00 - $17.00 Hourly Education Level High School Travel Percentage None

Description

The Customer Care Representative is responsible for providing excellent customer service and support to all customers via phone, chat and email. This includes, but is not limited to, assisting customers with billing and payments, performing basic troubleshooting for service related issues, and general account maintenance and questions.

Work Schedule:

  • Monday 7:00–3:30
  • Tuesday 9:30–6:00
  • Wednesday 7:00–3:30
  • Thursday 9:30–6:00
  • Friday 7:00–3:30.
  • Responsibilities:
  • Answer all incoming calls and live chat requests while providing an excellent customer experience.
  • Manage incoming ticket queues and follow up with customers in a timely manner.
  • Perform basic troubleshooting for service requests both via phone and chat. Escalate to technical support when needed.
  • Make account changes including package changes.
  • Facilitate scheduled appointment changes when requested by customers or field staff.
  • Follow up with positive and negative survey respondents.
  • Accepts and processes monthly payments from SBS residential customers
  • Follows established guidelines to initiate and implement payment arrangements on delinquent accounts via communication and coordination with residential customers.
  • Documents payment arrangements and other pertinent account details; schedules and performs follow-up communication with account holders.
  • Follows established guidelines and policies to review and update account status.
  • Interacts with all customers in a calm, friendly and professional manner.
  • Performs other related duties, as required.
Qualifications

Qualifications:

  • High school diploma or equivalent
  • Excellent organizational skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to communicate with account holders in a courteous manner.
  • Ability to refrain from using harsh, aggressive or demanding language or tones when working with customers.

What Surf Internet employees say

Pay

Benefits

Hours and flexibility

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