Lighthouse Ediscovery Jobs (NOW HIRING)

* United States of America - North Carolina - Morrisville

Description and Requirements

As a Principal Digital Transformation Consultant (FDE Track), you will lead strategic workplace modernization for enterprise customers while also acting as a forward‑deployed technical leader during early deployment and MVP phases. You combine executive‑level advisory, solution architecture, and hands‑on technical orchestration to accelerate time‑to‑value across Lenovo DWS, DaaS, and Lenovo xIQ. You will embed with lighthouse customers to run discovery, shape roadmaps, configure early experiences, prototype automation or telemetry patterns, and ensure customer value is realized rapidly. You will bridge business strategy, product thinking, and pragmatic engineering execution, guiding programs from blueprint → MVP → pilot → scale → steady state.

Key Responsibilities

1. Strategy, Value Advisory & Executive Leadership

   • Lead C‑suite and VP‑level strategy workshops to align vision, value drivers, AI adoption priorities, and operating model shifts.
   • Build board‑ready business cases and P&L models quantifying TCO, OpEx/CapEx mix, cost‑to‑serve improvements, productivity lift, and experience impact.
   • Translate AI/automation, UEM, and collaboration programs into investment theses and risk narratives for executives.

2. Forward‑Deployed Engagement & Early Value Realization (FDE)

   • Embed with customers during early engagement to drive hands‑on discovery, process validation, and rapid prototyping.
   • Build or orchestrate lightweight integrations, automations, telemetry mappings, and xIQ insights needed to achieve the first measurable outcomes.
   • Configure early deployment patterns across provisioning, xIQ dashboards, automation rules, or experience telemetry readiness.
   • Own the first working version of the solution in partnership with SAs, delivery, and product.
   • Ensure early value milestones (e.g., MTTR reduction, automation coverage, Autopilot/UEM readiness) are achieved quickly.
   • Partner with Sales, Offering, and Marketing to craft value narratives and pursuit strategies.
   • Mentor pursuit teams and raise win‑rates through improved storytelling, qualification, and solution strength.

3. AI‑Enabled Operating Model & HITL Governance

   • Create hybrid AI + human operating models with clearly defined HITL touchpoints, safety constraints, and governance.
   • Define escalation paths, decision boundaries, and quality guardrails for predictive and agentic automation patterns.
   • Prioritize AI and automation use cases, guiding rollout into proactive support and self‑heal scenarios using Lenovo xIQ.

4. Deep Process Discovery & FDE‑Driven Product Goal Creation

   • Run hands‑on discovery using workshops, telemetry, analytics, and frontline shadowing.
   • Translate discovery insights into product goals, user stories, and measurable outcomes.
   • Shape MVPs, automation packs, and roadmap increments with DWS, xIQ, and Offering teams.
   • Validate hypotheses through customer‑embedded prototypes and pilots.

5. Solution Architecture & Hands‑On Orchestration

   • Convert business outcomes into end‑to‑end architecture across DWS, DaaS, UEM/Autopilot, collaboration, security, and modern support.
   • Act as forward‑deployed orchestrator during MVP: configure telemetry, align identity/security, tune automation rules, validate xIQ dashboards.
   • Partner with architects and delivery to ensure feasibility, scalability, and optimization.

6. Program Governance, Change Leadership & Value Tracking

   • Establish program governance with milestones, KPIs, risks, and dependencies.
   • Lead stakeholder communications, executive updates, and operational readiness.
   • Track value realization throughout MVP → pilot → scale.

7. Product Management Mindset & Reusable IP Creation

   • Operate with product‑owner discipline for AI/ML platforms and automation at scale.
   • Manage backlog, MVP scope, pilot feedback loops, and release cadence.
   • Convert customer patterns into reusable IP—frameworks, automation packs, telemetry templates.

Required Qualifications

• Experience: 10–11+ years in Digital Workplace, end user computing, or managed services; 5+ years leading complex, multi tower transformation programs with executive visibility.

Preferred Qualifications

• AI & Automation: Practical knowledge of Predictive AI, Generative AI, and Agentic patterns; proven ability to frame use cases, risks, and controls for executive decision making.
• Financial Acumen: Strong command of business case development, P&L impact modeling, TCO/ROI, and cloud economics; ability to map IT investment to business value.
• Workshops & Co Creation: Exceptional facilitation skills (discovery, value, design, governance) with a record of co creating roadmaps and gaining stakeholder alignment.
• Solution Depth: Hands on familiarity with modern deployment, UEM, collaboration, identity/security, DEX/experience analytics (Lenovo xIQ or equivalent), and service desk modernization.
• Product Mindset: Experience owning the lifecycle of a complex, data intensive enterprise product (AI/ML platform or large scale automation preferred).
• Industry Exposure: Direct experience in healthcare, retail, and/or telco, with ability to adapt patterns to domain outcomes.
• Communication: Outstanding executive storytelling, negotiation, and written/verbal communication across business and technical audiences.
• Leadership: Mentors senior consultants/architects; influences cross functional teams; collaborates across Sales, Offering, Delivery, and Partners.

We follow a friendly hybrid model with three days a week in the office–great for collaboration and connection!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.