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Library Customer Service Assistant Jobs in Rochester, MI

City of Troy

Customer Service Assistant

Troy, MI · On-site

$13.73 - $15/hr

Description Customer Service Assistant City Clerk's Office Starting at $13.73-$15.00/hour Based on qualifications Posting Date: July 8, 2026 Closing Date: July 22, 2026 at 11:59pm Sick time provided ...

New

City of Troy Michigan

Customer Service Assistant

Troy, MI · On-site

$13.73 - $15/hr

Description Customer Service Assistant City Clerk's Office Starting at $13.73-$15.00/hour Based on qualifications Posting Date: July 8, 2026 Closing Date: July 22, 2026 at 11:59pm Sick time provided ...

New

Downs Management LLC

Service Assistant

Utica, MI

$13.75 - $18.25/hr

The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the ...

Downs Management LLC

Service Assistant

Novi, MI

$14 - $18.75/hr

The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the ...

Ford's Garage

Service Assistant

Novi, MI · On-site

$14 - $18.75/hr

The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the ...

Ford's Garage

Service Assistant

Utica, MI · On-site

$13.75 - $18.25/hr

The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the ...

Ino-Tek, Inc.

Be Seen First

Customer Service and Scheduling Assistant

Rochester Hills, MI · On-site

$19 - $20/hr

... Service Coordinator Assistant to provide administrative support to our service department. This role is ideal for someone who is organized, customer-focused, and thrives in a fast-paced environment.

Union Joints

Service Assistant

Berkley, MI · On-site

$13.75 - $18.50/hr

... customer service to treat patrons like family • Ability to read menus, safety documents, and other work-related documents PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here ...

Union Joints

Service Assistant

Clarkston, MI · On-site

$15.25 - $20.50/hr

... customer service to treat patrons like family • Ability to read menus, safety documents, and other work-related documents PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Rochester, MI

Library Customer Service Assistant information

See Rochester, MI salary details

$10

$18

$25

How much do library customer service assistant jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for library customer service assistant in Rochester, MI is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $21.01 per hour, depending on experience, location, and employer.

Is Library Assistant customer service?

A Library Customer Service Assistant is responsible for helping library patrons find materials, answer questions, and provide information about library services. Customer service skills, such as communication and problem-solving, are essential in this role, which often involves interacting with visitors in person or over the phone. The position may also require familiarity with library management systems and a friendly, helpful attitude.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a Library Assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a Library Assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so applying for entry-level positions and highlighting any relevant volunteer work or customer service experience can improve your chances. Obtaining a high school diploma or equivalent is typically required, and familiarity with library systems or basic computer skills can be beneficial.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Assistant do?

A Library Customer Service Assistant helps patrons find and check out books and other materials, answers questions, and provides information about library services. They may also organize materials, assist with computer use, and handle administrative tasks. Good communication skills and familiarity with library catalog systems are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Rochester, MI? For Library Customer Service Assistant jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Rochester, MI look for? The top searched job categories for Library Customer Service Assistant jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Library Customer Service Assistant jobs? Cities near Rochester, MI with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Customer Service Assistant

Customer Service Assistant

City of Troy

Troy, MI • On-site

$13.73 - $15/hr

Other

Posted 4 days ago

New

Job description

Description
Customer Service Assistant
City Clerk's Office
Starting at $13.73-$15.00/hour
Based on qualifications
Posting Date: July 8, 2026
Closing Date: July 22, 2026 at 11:59pm
Sick time provided in accordance to ESTA regulations
The mission of the Troy City Clerk's Office is to expeditiously provide accurate and courteous response to all requests for service or information, and to be sensitive to the individual needs of citizens.
The Customer Service Assistant will be assigned to greet and direct visitors who come to City Hall.
DUTIES
• Provide customer service by answering phone calls, greeting, and assisting customers.
• Interact with public in person, by phone, and online.
• Assist a diverse public by providing information about the City of Troy and referrals to other City Departments.
• Use a computer and other office equipment to perform work duties.
• Perform related work as assigned.
REQUIREMENTS
• High school graduate or GED equivalent.
• Ability to interact courteously and effectively with the public, City Hall staff, and other City departments.
• Must be skilled in written and verbal communication.
• Demonstrated ability and/or experience working with Windows-based computers.
• As a condition of employment, the successful candidate must pass a pre-employment physical and drug screen (including marijuana).
HOURS
• Part-Time, Monday - Friday, 12 - 24 hours per week.
• Possible shifts: 8:00 AM - 12:30 PM or 12:00 - 4:30 PM.
• Occasional evenings for after-hour meetings.
APPLY
Applications are available online at www.troymi.gov/jobopenings
AN EQUAL OPPORTUNITY EMPLOYER: The City of Troy is committed to providing equal opportunity employment to all applicants. The City of Troy will consider all qualified applicants for employment regardless of race, religion, color, sex, sexual orientation, gender identity or expression, height, weight, marital status, national origin, age, disability, or veteran status or any other basis protected by federal and law.

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