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Library Customer Service Assistant Jobs in Rochester, MI

Customer Service

Be Seen First

Entry Level Operations Assistant

Troy, MI · On-site

You'll assist with data verification, documentation review, and quality control to support overall ... Customer Support: * Respond to internal and external inquiries in a timely and professional manner.

Customer Service

Be Seen First

Entry Level Operations Assistant

Troy, MI · On-site

You'll assist with data verification, documentation review, and quality control to support overall ... Customer Support: * Respond to internal and external inquiries in a timely and professional manner.

Downs Management LLC

Service Assistant

Utica, MI · On-site

$13.75 - $18.25/hr

The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the ...

Downs Management LLC

Service Assistant

Novi, MI

$14 - $18.75/hr

The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the ...

Ford's Garage

Service Assistant

Novi, MI · On-site

$14 - $18.75/hr

The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the ...

Fords Garage

Service Assistant

Utica, MI · On-site

$13.75 - $18.25/hr

The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the ...

Fords Garage

Service Assistant

Novi, MI · On-site

$14.25 - $18.75/hr

The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the ...

Ford's Garage

Service Assistant

Utica, MI · On-site

$13.75 - $18.25/hr

The Service Assistant ensures that our Guests have an enjoyable dining experience by providing quality customer service. Service Assistants work in the dining room maintaining and enhancing the ...

Bloomfield Township

BTPL-Library Page

Bloomfield, MI · On-site

$13.78/hr

Bloomfield Township Public Library is seeking a professional and resourceful Library Page to ... Adult and Teen Services, Circulation, or Youth Services, reporting to Assistant Department Head ...

City of Southfield

Library Intern

Southfield, MI

$16/hr

... service. You will assist patrons with their mobile devices and show them how to use our digital ... Customer service experience Experience with the Adobe Creative Suite or Canva Familiarity with ...

New

Southfield, City of (MI)

Library Intern

Southfield, MI

$15 - $16/hr

You will assist patrons with their mobile devices and show them how to use our digital collections ... Customer service experience Experience with the Adobe Creative Suite or Canva Familiarity with ...

Union Joints

Service Assistant

Berkley, MI

$13.75 - $18.50/hr

... customer service to treat patrons like family • Ability to read menus, safety documents, and other work-related documents PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here ...

Union Joints

Service Assistant

Berkley, MI · On-site

$13.75 - $18.50/hr

... customer service to treat patrons like family • Ability to read menus, safety documents, and other work-related documents PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here ...

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All JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Rochester, MI

Library Customer Service Assistant information

See Rochester, MI salary details

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$25

How much do library customer service assistant jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for library customer service assistant in Rochester, MI is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $21.01 per hour, depending on experience, location, and employer.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a library assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a library assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so volunteering or applying for entry-level positions can be a good starting point. Having basic computer skills and a positive attitude can also improve your chances of being hired.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What work does a library assistant do?

A library customer service assistant helps patrons find and check out books, manages library materials, and provides information about library services. They often assist with organizing collections, maintaining the library environment, and using library technology such as catalog systems. Good communication skills and familiarity with library software are important for this role.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library assistant do?

A library customer service assistant helps visitors locate and check out books and other materials, answers questions, and provides information about library services. They may also assist with organizing materials, managing overdue items, and maintaining the library environment, often using library management software. Strong communication skills and attention to detail are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Rochester, MI? For Library Customer Service Assistant jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Rochester, MI look for? The top searched job categories for Library Customer Service Assistant jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Library Customer Service Assistant jobs? Cities near Rochester, MI with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you

Customer Service Representative

City of Detroit, MI

Detroit, MI • On-site

$13.73/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Salary: $13.73 Hourly
Location : Detroit, Michigan, MI
Job Type: Certified-Regular Civil Service
Job Number: 10
Department: Detroit Public Library
Opening Date: 06/04/2026
Bargaining Unit: 1130-AFSCME NonSupervisory Local 62 Building and S
Description
General Purpose: Under manager's supervision, performs routine library customer service functions and tasks within the Detroit Public Library (DPL) including greeting customers, assisting with routine circulation activities, entering and retrieving data from automated systems, and assisting library users.
Examples of Duties
PRIMARY DUTIES AND RESPONSIBILITIES:
  • Sorting and shelving books.
  • Receives and processes new materials such as books, DVDs, video games, audiobooks, magazines, and newspapers; repairs DVD cases; maintains damaged or missing library materials; conducts interlibrary loan searches and retrieves all loan request forms from Library departments; makes minor repairs to worn and damaged books; discards library materials and assists with preparations for book sales.
  • Operates office equipment including copiers, laminating machines, printers, and faxes; laminates forms and books; may assist in scheduling computer classes; and provides general information, department locations and current library events information.
  • Provides support to the assigned Library supervisor on matters as directed.

Depending on area of assignment:
  • Greets customers, answers and routes phone calls to appropriate locations.
  • Assists in processing and cataloging books, magazines, newspapers, audio and video materials; and maintains computer usage tallies in the DPL computer system.
  • May process, sort, and deliver incoming and outgoing mail and cleans and sanitizes computers.
  • Assists with special programs; contact references and schedules to customers wanting to attend the program; compiles program packets.

Minimum Qualifications
Education and Experience:
  • Minimum age requirement of 14 years old.
  • Minimum of six months of Clerical experience that involves customer service
  • Preferably using automated computer tracking and software systems

Required Knowledge and Skill;
  • Interacting with a diverse background.
  • Ability to learn library rules, policies, and procedures.
  • Clerical office skills and keeping accurate records.
  • Making basic mathematical calculations quickly and accurately.
  • Time management skills.
  • Ability to learn the Dewey Decimal System.
  • Establishing and maintaining effective working relationships with Library staff and the general public.

Physical Demands / Work Environment:
  • Work is performed in a standard library environment.
  • Subject to sitting, standing, walking, stair climbing, bending, reaching, and lifting of objects up to 25 pounds.
  • Must be able to push/pull library carts and lift/carry library materials.
  • Must be able to work a flexible schedule including Saturdays and Sundays.

EMPLOYMENT BENEFITS
The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:
HEALTH
  • Medical - Eligible for hospital, surgical, and prescription drug benefits.
  • Dental
  • Vision
INSURANCE
  • Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.
  • Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.
PAID TIME OFF
  • Sick Leave
  • Vacation
  • Holidays
OTHER LEAVE BENEFITS
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,
RETIREMENT BENEFITS
City Employees Retirement System
As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:
• Completion of thirty (30) years of service;
- At age sixty (60) if you have at least ten (10) years of service, or
- At age sixty-five (65) with eight (8) years of service.
• In the event of disability, other eligibility rules apply);
- An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;
• Employees are vested after ten (10) years of service, regardless of age.
ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.
Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit

Apply