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Library Customer Service Assistant Jobs in Rochester, MI

Novi Public Library

Facilities Assistant

Novi, MI · On-site

$18.48/hr

Use Library vehicle to run various errands; assist in tracking vehicle maintenance. * Follow ... Dedication to public service and providing excellent customer service. * Strong organizational ...

Dollar Tree

Customer service

Detroit, MI · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer service

Detroit, MI · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer service

Detroit, MI · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer service

Detroit, MI · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer service

Detroit, MI · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Rochester, MI

Library Customer Service Assistant information

See Rochester, MI salary details

$10

$18

$25

How much do library customer service assistant jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for library customer service assistant in Rochester, MI is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $21.01 per hour, depending on experience, location, and employer.

Is Library Assistant customer service?

A Library Customer Service Assistant is responsible for helping library patrons find materials, answer questions, and provide information about library services. Customer service skills, such as communication and problem-solving, are essential in this role, which often involves interacting with visitors in person or over the phone. The position may also require familiarity with library management systems and a friendly, helpful attitude.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a Library Assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a Library Assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so applying for entry-level positions and highlighting any relevant volunteer work or customer service experience can improve your chances. Obtaining a high school diploma or equivalent is typically required, and familiarity with library systems or basic computer skills can be beneficial.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Assistant do?

A Library Customer Service Assistant helps patrons find and check out books and other materials, answers questions, and provides information about library services. They may also organize materials, assist with computer use, and handle administrative tasks. Good communication skills and familiarity with library catalog systems are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Rochester, MI? For Library Customer Service Assistant jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Rochester, MI look for? The top searched job categories for Library Customer Service Assistant jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Library Customer Service Assistant jobs? Cities near Rochester, MI with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Facilities Assistant

Facilities Assistant

Novi Public Library

Novi, MI • On-site

$18.48/hr

Part-time

Medical, Dental, PTO

Posted 5 days ago

Job description

FACILITIES ASSISTANT
Part-Time | Non-Exempt
Reports to: Assistant Director of Building Operations
Primary Duties & Responsibilities:
  1. Maintain facility components of structural, grounds keeping, janitorial, mechanical, utilities and equipment; execute day-to-day support of building, program and staff needs; assist with the supervision of volunteers.
  2. Maintain cleanliness and perform minor repairs inside/outside the building; serve as Library liaison to cleaning and other contractors; assist with recycling, materials handling and procurement.
  3. Facilitate set-up/take-down/basic IT troubleshooting of meeting rooms and A/V equipment (i.e. laptops, projector, screen, microphones, etc.) for various in-house and public programs; maintain flexibility in work schedule to accommodate events held outside of normal Library hours.
  4. Assist in all areas of building, grounds and equipment maintenance for security and potential safety issues; including snow and ice removal from walkways.
  5. Enforce Library policies relevant to public use; respond to emergencies and provide support, as needed; act quickly, exercising good judgment; maintain security during open hours and for before/after hours' events.

Other Duties & Responsibilities:
  1. Assist with scheduling of routine and other maintenance, repairs and cleaning; assist in overseeing contracted work and various projects.
  2. Use Library vehicle to run various errands; assist in tracking vehicle maintenance.
  3. Follow detailed instructions, work independently without close supervision and assume responsibility.
  4. Communicate effectively with patrons, co-workers and professional colleagues.
  5. Work positively and collaboratively across departments to accomplish departmental and Library goals.
  6. Foster and promote diversity, equity and inclusion in the workplace and the community.
  7. Adapt and respond to multiple priorities, interruptions and demands; resolve problems in a positive manner.
  8. Seek professional continuing education, both organized and casual, with a commitment to keeping services current and appropriate for patrons.
  9. Performs other duties as assigned.

Job Qualifications:
  1. High school diploma or equivalent.
  2. Facilities maintenance experience preferred.
  3. Certification in electrical, plumbing and/or carpentry preferred.
  4. Experience with irrigation systems, HVAC and boiler systems preferred.
  5. Proficient in MS Office, Google Workspace, internet browsers and other computer related technologies.
  6. Experience with web-based help desk ticket and event/room management software preferred.
  7. Excellent verbal, written and interpersonal communication skills.
  8. Dedication to public service and providing excellent customer service.
  9. Strong organizational skills and attention to detail; ability to organize work, set priorities and manage projects to completion.
  10. Enthusiastic, positive, friendly, self-motivated, creative and approachable.
  11. Strong obligation to confidentiality.
  12. Ability to speak multiple languages helpful.
  13. May require a valid Michigan driver's license based on assignment.

Working Environment:
  1. May be required to: sit, stand, bend, stoop, crouch, reach, kneel and/or walk for extended periods of time; carry books, boxes of books or objects weighing up to 50 pounds; push or pull wheeled carts with a total weight of up to 500 pounds; operate assigned equipment; pick up litter; spread ice melt; use the telephone, keyboard, computer mouse.
  2. Ability to climb ladder heights up to 35 feet and use indoor/outdoor power tools and equipment.
  3. Ability to work outdoors for prolonged periods of time in all weather conditions; noisy and potentially hazardous environments with electricity, dust, debris and chemicals.
  4. Evening, weekend and some holiday hours are required.
  5. This position requires the employee to be on site at the Library and does not offer any remote work opportunities.

Hours: This is a year-round, part-time position with permanent shifts on the following days at these set times. Candidates must be available to work the shifts as posted.
20 hours per week
  • Alternating Sundays 9am - 6pm / Tuesdays 12:30pm - 9pm
  • Mondays 11am - 4pm
  • Wednesdays 2pm - 9pm

Wage: $18.48
Benefits: Time benefits are earned beginning on the date of hire and include personal business time (24 hours annually), sick time (4 hours per month), vacation time (4 hours per month to start, increasing based on years of service) and 12 paid Holidays per year. The first month of time benefits will be prorated based on the date of hire. Medical and dental insurance are not offered with this position.
Application:
  • Apply online at https://novilibrary.applicantpro.com/jobs/
  • Only complete application packets (which include a current Novi Public Library application and resume) will be considered. Incomplete application packets will not be reviewed.
  • Employment offer dependent on results of a physical and background check.
  • Send questions to:

Kristen Sullivan | Human Resources Specialist
Novi Public Library
45255 Ten Mile Rd.
Novi, MI 48375
Deadline: Open until filled.
This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. This is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified. The employee must be able to perform the essential functions of the job satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent due hardship.

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