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Library Customer Service Assistant Jobs in Boston, MA

Town Of Sharon

Substitute Library Assistant

Sharon, MA · On-site

$24.80/hr

The Substitute Library Assistant supports circulation services, including: * Checking items in and ... Candidates should have experience working with the public in a customer-service setting; library ...

Berklee

Student Library Assistant

Boston, MA

$16.97/hr

Student Library Assistants may work on special projects. Job duties and responsibilities ... Must be able to provide professional customer service to students, staff, and faculty. * SLA must ...

Town of Sharon

Substitute Library Assistant

Sharon, MA

$24.80/hr

The Substitute Library Assistant supports circulation services, including: * Checking items in and ... Candidates should have experience working with the public in a customer-service setting; library ...

Town of Foxborough, MA

Library Page

Foxboro, MA · On-site

$15.50/hr

Library Opening Date: 08/14/2026 Closing Date: 8/28/2026 11:59 PM Eastern Bargaining Unit: N/A ... Yes * No 02 Do you have at least one year of customer service experience or volunteer service?

New

Town of Foxborough, MA

Library Page

Foxboro, MA · On-site

$15.50/hr

Library Opening Date: 08/14/2026 Closing Date: 8/28/2026 11:59 PM Eastern Bargaining Unit: N/A ... Yes * No 02 Do you have at least one year of customer service experience or volunteer service?

Town of Andover, NA

Library Aide - Makerspace

Andover, MA · On-site

$17/hr

... customer service. Responsibilities * Assist patrons with their project from initial concept to ... Explain library policies * Identify problem situations and seek help where appropriate to resolve ...

Town of Andover, NA

Library Aide - Makerspace

Andover, MA · On-site

$17/hr

... customer service. Responsibilities * Assist patrons with their project from initial concept to ... Explain library policies * Identify problem situations and seek help where appropriate to resolve ...

Town Of Andover

Library Aide - Makerspace

Andover, MA · On-site

$14.25 - $17/hr

... customer service. Responsibilities * Assist patrons with their project from initial concept to ... Explain library policies * Identify problem situations and seek help where appropriate to resolve ...

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Library Customer Service Assistant information

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How much do library customer service assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for library customer service assistant in Boston, MA is $21.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.81 per hour, depending on experience, location, and employer.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What qualifications are needed to be a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may also prefer familiarity with library management systems or relevant certifications. Specific qualifications can vary by library or organization.

What are popular job titles related to Library Customer Service Assistant jobs in Boston, MA?

For Library Customer Service Assistant jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Boston, MA look for?

The top searched job categories for Library Customer Service Assistant jobs in Boston, MA are:

What cities near Boston, MA are hiring for Library Customer Service Assistant jobs?

Cities near Boston, MA with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $45,250 per year, or $21.8 per hour.

Work Study Library Student

Bridgewater State University

Bridgewater, MA • On-site

$16/hr

Other

Re-posted 8 days ago

Job description

Work Study Library Student

Maxwell Library is a focal point of activity for the BSU community, supporting the teaching, learning and research needs of more than 11,000 students and 300 faculty members. Located on the West Campus, the library provides a variety of information resources and electronic tools for student and faculty use in a comfortable and inviting environment. Library Student Assistants will be responsible to the following:

  • Provide excellent customer services at the Access Services Desk
  • Answer patron questions and direct patrons to the appropriate library staff member
  • Shelve books and other library materials
  • Shelf read books and clean the stacks
  • Retrieve holds from the stacks and assist patrons with retrieving books
  • Use the library database to check books in and out
  • Perform daily patron counts throughout the library
  • Other duties as assigned

Eligibility requirements:

  • Must be a Bridgewater State University undergraduate student registered for a minimum of six credits for the Fall 2026 semester.
  • Must have Work Study award in your financial aid package

Preferred Qualifications:

  • Experience in a customer service environment.
  • General office skills.
  • Strong computer skills.
  • Good interpersonal skills.

Physical Demands: Ability to bend, stand and push a book cart.

Special Conditions for Eligibility: Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check. Bridgewater State University is an E-Verify employer.

EEO Statement: Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law.

Hourly Rate: $16.00

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