Library Customer Service Assistant Jobs in Pennsylvania

Summary The Henrietta Hankin Branch, Chester Springs has an opening for a Part Time Librarian in the Reference Department. This position is responsible for serving patrons in a high-volume, fast-paced library. The librarian assuming this position will be responsible for planning and presenting programs for adults and developing and leading library programs with outside presenters.

The librarian will also provide reference, readers' advisory and collection development services. This position requires an ALA accredited M.L.S. with excellent oral and written communication skills

One year of reference experience, knowledge of print and electronic resources preferred. Candidates should have good time management, organization skills and exemplify teamwork, enthusiasm, flexibility, energy, and a genuine enjoyment of work with library customers of all ages. The librarian will participate in the library's community outreach initiative and serve as part of the Person in Charge team on rotation and be a contributing member of library committees.

This position will include daytime and evening hours, and a rotating weekend schedule. This position requires the following physical abilities: to handle, lift, move, shift library materials weighing up to 25 lbs.; to wheel book-carts weighing up to 125 lbs.; to operate a keyboard; to stand, sit, kneel, walk, stoop, reach repeatedly throughout the workday. Library experience and experience with children a plus

All library positions require the following criminal background and child abuse clearances: Report of criminal history from the Pennsylvania State Police (PSP); Child Abuse History Clearance from the Department of Human Services (Child Abuse); and Fingerprint based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI). All employees of the Chester County Library are considered a mandated reporter of suspected child abuse under the Child Protective Services Law (Title 23 Pa. C.S.A

Chapter 63). Essential Duties Staff the library's service desk(s) Provide guidance in finding library materials. Provide general reference and advisory services.

Assist in collection development and maintenance. Plan, produce and promote library programs, presenting in-house and/or virtual programs as well as coordinating with outside organizations/presenters. Complete assigned projects that support the library's annual goals and objectives.

Participate in community outreach activities. Assist supervisor with daily operations and provide reports, as needed. Assist with creating daily schedules and ensure there is adequate coverage.

Serve as part of the Person in Charge team on rotation. Participate in continuing education workshops, seminars and conferences as needed to keep current in the field. Perform other duties, tasks and special projects, as required.

Qualifications/Preferred Skills, Knowledge & Experience Master's degree from an accredited college or university in Library or Information Science or ability to attain one within 1 year. Working knowledge of the American Library Association Library Bill of Rights and Freedom to View Statement. Commitment to providing excellent customer service.

Excellent verbal and written communication skills. Ability to handle stressful situations. Ability to use common sense understanding to carry out written or verbal instructions.

Flexibility and ability to accept change. Accurate and detail-oriented. Ability to work effectively with people from diverse backgrounds.

Ability to establish priorities. Work includes evening shifts and weekend shifts in rotation. PA Criminal background check.

PA Child abuse clearance. FBI Fingerprint-based Criminal Background check Preferred Skills, Knowledge & Experience: One year of job-related library experience. Master's degree from an ALA-accredited college or university in Library or Information Science.

Familiarity with the principles and practices of public library service. Knowledge of the use of review sources. Strong communication skills in person, over the phone, and by email.

Ability to work independently and as part of a team. Knowledge and skill with standard office equipment (e.g., fax, copier, etc.). Exhibits sound and accurate judgment

Ability to remain focused on daily operations. Ability to handle and resolve recurring problems. Proactive and flexible.

Strong time management skills. Ability to speak in public (presentation and storytelling skills). Additional Information Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

Computer Skills: To perform this job successfully, an individual should have: Basic computer knowledge and skill to use Windows software Basic Microsoft Office (Word, Excel, Outlook) skills Basic knowledge of virtual communication platforms (ex. Zoom, Webex, Teams) Proficient in using databases and the internet Physical Demands: While performing the duties of this position, the employee is frequently required to walk, talk and hear. Occasionally, the employee will need to stand; sit; bend at the waist; kneel, stoop, crouch or squat; lift and carry items up to 25 pounds; work with office machinery; and reach above shoulders to place books on and retrieve books from high shelves.

Must be able to lift and transport books by hand and push a full cart of books for several yards. On rare occasions, the employee will need to crawl, climb on ladders, and push items weighing up to 75 pounds. The specific vision requirements for this position are as follows: Close vision (clear vision at 20 inches or less) Color vision (ability to identify and distinguish colors) Ability to read computer screen for extended time periods Ability to read print formats including small print Work Environment: The noise level in the work environment is usually quiet but can vary especially when public programs are taking place.

Work will be performed in an office environment. This position requires sitting in front of a computer the majority of the time. Other: This position may require evening and weekend shift work.

This position requires professionalism.